FedEx Billing

FedEx Billing

Find answers to frequently asked questions about FedEx® Billing Online.

Find answers to frequently asked questions about FedEx® Billing Online.

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Get additional information on how to use FedEx Billing Online and specifics on where to get support.

You will need internet access and a web browser. FedEx recommends keeping Internet Explorer up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser.

To register for FedEx Billing Online, go to the login page by selecting View & Pay Bill under the Support tab at fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager®, My FedEx®, etc.), enter it, click Continue and verify your account information. If you’re new to fedex.com, register by clicking on the Sign Up Now link on the login page.

The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information and, if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx Customer Support for account verification over the phone.)

The security of your account information, as well as your invoicing and payment information, is very important to FedEx. Every effort is made to ensure complete confidentiality.

FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available.

FedEx is committed to managing all of the information associated with your account on FedEx Billing Online with high standards of information security.

Once you register an account for FedEx Billing Online, you can indicate all of the accounts you would like to tie to a parent account for invoicing purposes. Or if your company currently has multiple FedEx account numbers that roll up to a single master account number, this account number relationship will remain unchanged. If later you wish to add or delete any accounts that are tied to the master account, the FedEx Billing Online administrator can do so by accessing the My Options tab within FedEx Billing Online. If you do not wish to tie all of your accounts to a master account, each account will have to be registered separately for FedEx Billing Online.

You’ll receive a separate invoice for each account. Or if you currently receive one invoice with charges for all of your accounts, this format will not change.

When you log in to FedEx Billing Online, you’ll see the Account Summary screen, which includes a list of your open invoices with corresponding balances, your total balance due and total past-due amount, if applicable.

In the Invoice List section of the Account Summary screen, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected, in ascending order. Click the same column header again to sort the list in descending order. Filter options by column headers: Invoice number, Account number, Invoice status, Invoice date, Due date and Aging.

Payment

Payment is pending for this item.

Payment

A shipment of this item is currently in the payment cart.

Payment

A shipment-level payment is pending for this item.

Payment

Dispute is pending for this item.

To view invoice-level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, you can view shipment-level detail by clicking on the tracking number.

"Past Due" or "In Dispute" will appear in the Status column next to an invoice or shipment that is past due or in dispute.

Invoice information is available for 180 days after the scheduled payment date.

FedEx Billing Online is a secure, easy-to-use service only available at fedex.com. Only users that you (the administrator) have invited to use FedEx Billing Online will be able to access your information. Be sure not to give your password to anyone, and always close your browser after accessing FedEx Billing Online to ensure maximum security.

You can print a copy of the original invoice by clicking the PDF icon on the Account Summary screen or the View/Print PDF link near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice as a PDF. You can then print it by selecting Print from the File menu.

NOTE: To view the invoice as a PDF, you need the free Adobe Acrobat Reader installed on your computer. To install, click here and follow the instructions on how to download the version that's right for your computer.

There are multiple methods of payment currently available with FedEx Billing Online: electronic payment, check or credit card. You can schedule payments of FedEx invoices from your bank account via electronic funds transfer (EFT) or from your credit card, or print a payment summary form and mail your payment to FedEx. Banking information needed to perform an EFT payment or credit card information can be added by accessing the My Options tab within FedEx Billing Online.

Even though you’ve provided FedEx your banking information, we will request a transfer of funds only when you tell us to do so by scheduling and submitting payment for specific invoices through FedEx Billing Online.

You must pay invoices/shipments that appear within FedEx Billing Online by electronic funds transfer (EFT), credit card or check. Invoices that are open for payment are available from the Account Summary screen using the Open or Past Due tabs. The invoices are displayed in a list; you can choose all invoices to pay by clicking the checkbox at the top of the table or selecting individual invoices or shipments. Choose as many invoices or shipments as you like and click Pay. You’ll see a summary of all the items selected for payment. Click Add Items to continue to select more invoices or shipments for payment until you’re ready to check out.

When you click Pay, you’ll reach the Payment Cart area, where you can review the selected items before submitting payment. You may schedule an electronic funds transfer (EFT) payment for up to 15 days beyond the date you enter payment information.

Yes. Each time you schedule a payment, you’ll receive a reference number for your records.

When a payment request is submitted, you’ll receive a reference number that identifies a specific payment. The status of your payment will be updated automatically and indicated on the Summary page. Invoices pending payment will be indicated by the payment-pending symbol on the left-hand side of the table.

If you have questions about an invoice or specific shipment and feel the need to dispute it prior to payment, you can click Dispute for FedEx Express and FedEx Ground or Research for Duty/Tax and enter the reasons for your dispute.

To dispute an entire invoice, click on the invoice number from the Account Summary screen. On the Invoice Detail screen, click Dispute Invoice. Individual shipments and related charges can be disputed from the Shipment Detail screens.

When you select Dispute, you’ll be asked to select a reason for the dispute and to provide the dollar amount being disputed.

After you submit a dispute request, it will be appropriately researched and a response will be provided in FedEx Billing Online within three business days. Details pertaining to resolved disputes will be visible on the invoice history page. Confirmation will be sent by e-mail. Clicking the View Invoice History link on the Invoice Details screen to see the status of resolved disputes.

You can check pending disputed items and their status at any time by clicking on the In Dispute tab on the Account Summary screen of FedEx Billing Online.

Click on the Search/Downloads tab at the top of any page within FedEx Billing Online and select the New Search or Download option. On this page are three important features that give you the power to search and download information you need.

  • Use the Quick Search feature if you know the specific item you need to find (i.e., invoice number, tracking ID and reference number). Enter the information and click Quick Search. Your results will be displayed and available to download. You can select from criteria to ensure the download file is what you expect.
  • Use the Search feature to find invoices that contain a particular service, are in a certain status or span a specified date range. You don't need a specific invoice number or tracking ID. Select from the various drop-down boxes and click Search or Download Data. For searches, your results will be displayed and available to download. You can select from criteria to ensure the download file is what you expect.
  • Use the Saved Searches feature in the Search section to store and repeat use of customized download searches. Saved Searches enables you to save time by entering the download criteria only once.

You can save a few steps in the process for invoice downloads by signing up for automatic downloads. Use the Automatic Download option on the Search and Download Settings screen; you’ll be prompted to select a download template and file type. Download files will automatically be created as soon as the invoice is available in FedEx Billing Online. You’ll receive an email notification when your invoice and download are ready in the Download Center.

Creating and running rules allows you to create a shipment data record containing fields populated with a cost center code. This makes cost allocation much more efficient.

Rules may be saved, rerun or set to run automatically against any new invoices. See the FedEx Billing Online user guide for in-depth instructions on creating, running and managing rules.

You can change existing reference information or add reference information in the Reference field. From the Tracking ID/Shipment Detail page, click Edit. Editable fields will appear where you can enter and submit changes to your reference information.

Clicking on the Download Center feature will provide access to any download files you have requested. The status of the download is displayed. Download files are available for 14 days.

After the report is compiled, you can export the date to a local computer. Select the file you want to download and click Save. Choose the location on your system where you would like to save the file. You can either leave the default file name that FedEx provides or replace it with a file name of your choice.

To review all data field attributes, download the FedEx Express and FedEx Ground dictionary (PDF) .

Two sample download files are available for your review

From Quick Search, Search (if available) or Saved Searches (if available), click Download Data. If using Search, once you find matches, you can choose to download the results using a default template or create a customized download file using a custom template.

Screen result downloads will contain only the information displayed on the Report Results screen. If you desire detailed information, create a customized download file that you can name and later retrieve from the Download Center.

To download a file from the Download Center, right-click on the file name and select Save Target As or Save Link As. Then, select the Save option presented to you by your browser.

While logged in to FedEx Billing Online, select Manage Account Settings under My Options. You can add new primary accounts or sub-accounts to an existing primary.

Select My Options at the top of the page. In the Administration section, you can update your FedEx Billing Online profile, add/delete accounts, add/delete users, edit banking information and more. The FedEx Billing Online administrator is responsible for updating the overall account settings, such as adding/deleting accounts, adding/deleting users, editing banking account information and more.

Select fedex.com Profile from the My Options menu to edit your username and password.

Only the FedEx Billing Online administrator can add new users to an account. From My Options, select Manage Users and Invite New User. You can assign users to pay and view invoices, or to only view invoices. Once you’ve entered the required information, FedEx Billing Online will email an invitation to the new user.

To view a list of users with access to your FedEx Billing Online account, go to the My Options tab and select Manage Users. You can edit information for each user or delete a user altogether. Only the FedEx Billing Online administrator can perform these functions.

Yes. From the My Options tab, select Manage Account Settings. From there, you can create a link with other accounts, edit linked accounts, delete linked accounts and add new ones. Only the FedEx Billing Online administrator can perform these functions.

From the My Options tab, select Manage Account Settings. In the administration functions list, select Billing Medium to Paper. Only the FedEx Billing Online administrator can perform this function.

Go to Manage Payment Preferences and select Add an EFT Profile, Add a Credit Card Profile or Edit. You can submit a new bank routing number and bank account number or credit card number. Only the FedEx Billing Online administrator can perform this function.

You can also enroll in automatic payments on this page. The system allows you to select the maximum invoice amount to be automatically paid and the number of days (up to 15) from the invoice issue date for payments to be processed.

From the My Options tab, select Manage Payment Preferences to add, edit or remove payment profiles. You can create five credit card payment profiles and 10 electronic funds transfer (EFT) profiles. You can also enroll in AutoPay, which enables automatic payment scheduling and a set dollar limit for those payment transactions.

The FedEx Billing Online Support Group has access to all of your account information, except your password.

On the FedEx Billing Online login screen, click the Forgot Your Password link. You’ll be prompted to fill in information to verify your identity and will receive a password reminder via email.

Contact our Revenue Services department at 1.800.622.1147 to have a copy sent to you.

FedEx does not provide invoices for shipments billed to a credit card. The airbill copy and credit card statement serve as a receipt.

Logged-in users can submit a dispute through FedEx Billing Online by clicking Research on the Shipment Details screen.

For incorrect duty and tax charges, you can also download the application forms below and send them to the address provided on the forms:

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

Please contact our Revenue Services department at 1.800.622.1147 to request a copy.

Please include the invoice numbers with your payment and, using your remittance advice, send the payment to one of the following:

 

By U.S. Postal Service

If you are not using Electronic Data Interchange (EDI) or FedEx Billing Online, and your billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI, SC, VA, VT or WV, mail your payment and remittance detail to:

FedEx
P.O. Box 371461
Pittsburgh, PA 15250-7461

If you are not using EDI or FedEx Billing Online, and your billing address is in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY, mail your payment and remittance detail to:

FedEx
P.O. Box 94515
Palatine, IL 60094-4515

If you are not using EDI or FedEx Billing Online, and your billing address is in AL, AR, FL, GA, LA, MS, OK, TN or TX, mail your payment and remittance detail to:

FedEx
P.O. Box 660481
Dallas, TX 75266-0481

If you are not using EDI or FedEx Billing Online, and your billing address is in AZ, CA, HI, NV, OR or UT, mail payment and remittance detail to:

FedEx
P.O. Box 7221
Pasadena, CA 91109-7321

If you receive your invoices via EDI, mail your payment and remittance details to:

FedEx ERS
P.O. Box 371741
Pittsburgh, PA 15250-7741

If you receive your invoices via FedEx Billing Online, mail your payment and remittance detail to:

FedEx Billing Online Plus
P.O. Box 371599
Pittsburgh, PA 15250-7599

 

By FedEx® Envelope

Mail your payment and remittance detail to:

FedEx Lockbox 360353
Room 154-0455
500 Ross St.
Pittsburgh, PA 15262

 

Unfortunately, for security reasons we are unable to provide rate information on specific tracking numbers via fedex.com.