Question 1

How to get started

Accepted Answer

Log in to your FBO for LTL freight account.* If it’s your first time logging in, register by entering your fedex.com user ID and password. You’ll need an invoice received within the last 60 days to link your LTL freight bill-to account. If you’re new to fedex.com, you can create a user ID.           You'll see your account summary once you log in. The summary provides a snapshot of your total balance, last payment details, and FBO announcements.

Question 2

How to use your billing online account summary

Accepted Answer

After you log in, you can handle a number of tasks from your account summary dashboard:  View open invoices ready for payment View closed invoices View payment history Update account settings like payment methods and contact info Manage other billing options View announcements and FAQs    You can pay invoices directly from your account summary. Select invoices by due date or choose to pay the total.

Question 3

How to add and update payment information

Accepted Answer

After you log in, open the Settings tab and select Payment Settings from the left menu. Note that you won’t be able to see any info for accounts you haven’t linked.     From here, you can view, change, and add payment options like a bank account or credit card. Be sure to complete all required information fields and save your payment method.

Question 4

How to print and download invoices

Accepted Answer

After you log in, choose which invoices you’d like to view by selecting the Open or Closed tab.        Select the checkboxes next to the invoices you’d like to print or download.        Select Print to open a printable page. Select Download to download the invoices to your device.

Question 5

How to pay an invoice

Accepted Answer

After you log in, navigate to your open invoices. Then select the checkboxes next to the invoices you’re ready to pay. Select Pay Invoices to get to the Account Payment Details page.           Select your preferred payment account and payment date. Then enter the payment amount. Select Next to go to the Authorization page.                 When you’re ready, authorize the payment. You’ll receive immediate confirmation on the site and in an email (sent to the email address for the account).

Question 6

How to dispute an invoice or surcharge

Accepted Answer

After you log in, identify the invoice you’d like to dispute in the Open or Closed tab. Click the Details icon to get to the Invoice Detail page.           If no line items are available, you can choose to dispute the entire invoice. Note that if you disputed the entire invoice, your Disputes option will be Payments Previously Sent.              After selecting Dispute Entire Invoice, you’ll arrive at a dispute form. Complete the form. Then click Save.     Whether an invoice is open or closed, you have 180 days to dispute it. FedEx will get in touch with any questions. If the dispute is approved, the invoice amount due will reflect the credited amount.

Question 7

How to view your payment history

Accepted Answer

After you log in, select the Payment History tab to view your paid invoices.     You’ll be able to see a list of all FBO for LTL freight payments and their status—including when a payment is scheduled, completed, or canceled. You can also find invoice confirmation numbers. To download paid invoices, select the relevant checkboxes and click Download.

Question 8

What do I need to access FBO?

Accepted Answer

You need an active fedex.com account to log in to FBO for LTL freight. If you haven’t used FBO before, you can register by entering your fedex.com user ID and password. New to fedex.com? Create a user ID.     Please link any LTL freight (FedEx Freight) bill-to account numbers when you log in for the first time. To do that, select Account Management from the Settings tab. To link a bill-to account, you’ll need an invoice number billed to the account within the last 60 days.

Question 9

What if I have multiple accounts?

Accepted Answer

You’ll be able to see information for the accounts you have linked within FBO for LTL freight. Link each account separately when you first log in. To do that, go to Account Management on the Settings tab. You can return to add or delete accounts.     To view account information for parcel and air freight billing, log in to that portal.

Question 10

How do I view all of my outstanding invoices?

Accepted Answer

From your dashboard, select the Open tab. You’ll be able to see a list of your open invoices with corresponding balances and the total amount due. This is where you can find the total dispute amount, if applicable.

Question 11

How do I sort my invoices on the Account Summary screen?

Accepted Answer

Invoices can be sorted by any column heading under both the Open and Closed tabs. Just click the column header you’d like to sort by (e.g., Account Number, Invoice Date, Freight Bill #).     All columns can be sorted in ascending or descending order. And you can customize how you sort. For simplicity, click the column header of the information you wish to sort. The first click will sort the list by the values in ascending order. Click the same column header again to sort the list in descending order.

Question 12

How do I access invoice and supporting document details?

Accepted Answer

To view invoice-level details, click the PDF icon on the Open screen next to an invoice. A separate browser window will then open with the PDF of the invoice and all supporting details.

Question 13

How do I know which open invoices or shipments are in dispute?

Accepted Answer

If you’ve initiated a dispute on an invoice, the Dispute Total column will appear in the Open screen. You’ll see the amount of the dispute next to the disputed invoice.

Question 14

Is information for closed invoices always available?

Accepted Answer

Invoices and supporting document information are available for one year after the invoice date on the Closed screen.

Question 15

How can I print a copy of an original invoice?

Accepted Answer

Start by clicking the PDF icon on the Open screen next to the invoice. A new browser window will open a copy of your original invoice as a PDF, as well as any corrected invoices and supporting documents. Then you can print by selecting Print from the File menu.

Question 16

What kind of payment methods can I use in FBO for LTL freight?

Accepted Answer

You can pay LTL freight invoices using an electronic funds transfer (EFT) or credit card. Add banking or credit card information by selecting Payment Settings on the Settings screen.

Question 17

Can FedEx make an electronic funds transfer at any time?

Accepted Answer

FedEx will only request a transfer of funds when you schedule or submit payment through FBO.

Question 18

How do I pay my invoices through FBO for LTL freight?

Accepted Answer

Pay LTL freight invoices by electronic funds transfer (EFT) or credit card.     To find the list of invoices ready to be paid, select the Open tab. If you’d like to pay all invoices, choose the checkbox at the top of the table. Or select invoices individually. Click Pay Invoices. You’ll see a summary of all the items selected for payment. Click Next to continue to Authorization. On the Authorization screen, review the total and invoices you’ve selected to pay. Click Authorize to complete. After submitting authorization of the payment, you’ll receive confirmation on the screen. And you’ll receive an email with the details.

Question 19

How can I schedule a payment?

Accepted Answer

When you click Pay Invoices, you’ll reach the Payment Details screen. Here, you can review the selected items before submitting payment. You may schedule a payment for a future date by changing the Payment Date field to the desired scheduled pay date. Click Next to continue to authorization of the scheduled payment.

Question 20

Do I get a receipt number for my payment?

Accepted Answer

Yes. Each time you schedule a payment, you’ll receive a confirmation number for your records. You can find the confirmation number in FBO for LTL freight and a confirmation email (sent to the email address for the account).

Question 21

How do I know that a payment has been submitted?

Accepted Answer

When a payment request is submitted, you’ll receive a confirmation number that identifies a specific payment. The status of your payment will be updated immediately by showing the amount paid in the Paid Online field next to the invoice(s) paid. The Amount Due field will change to $0.00. And the invoice(s) will move to the Closed tab once the payment has been applied.

Question 22

How do I inform FedEx that I disagree with the billing information on an invoice?

Accepted Answer

If you’d like to dispute it prior to payment, click the notepad and magnifying glass icon (in the Detail column) next to the invoice. You’ll arrive at a dispute page, where you can select a reason for the dispute. Enter other required information. In the Comment section, add details for the FedEx team to review.

Question 23

How do I export invoice and payment details for my internal billing purposes?

Accepted Answer

Select the invoices or payments you’d like to download, then click Download. You’ll then be asked to select the file format. Enter any needed information. Click Download.     For invoices, you will immediately receive the download within your browser, which you can save. For payments, you’ll receive an email with the file. Note that this email will be sent to the email address assigned to the user ID.

Question 24

How do I tie my LTL freight accounts to my user ID?

Accepted Answer

To link accounts to your user ID for FBO for LTL freight, you’ll need the account number and an invoice (open or closed) billed to that specific account number within the last 60 days.     Once logged in to FBO: Select the Settings screen and the Account Management subtab. Click Add New Account at the bottom left of the table. Enter the account number and invoice billed to that account for verification. Click Save.    If successful, you’ll return to the Account Management screen, where you can see the account in the list of linked accounts. If unsuccessful, you’ll receive an error on the page and a message asking you to retry.

Question 25

How do I change my banking information and enroll in automatic payments?

Accepted Answer

Within FBO for LTL freight, go to the Settings screen and select the Payment Settings subtab. This screen will show all current payment profiles. Here, you can add a new bank account or credit card by selecting the button next to the desired type at the bottom of the Payment Accounts table. Change or remove any existing payment accounts by clicking Edit or Delete next to the account type.     You can also enroll in automatic payments on this page by selecting the Auto-Pay Settings tab. Select the maximum invoice amount to be automatically paid. And choose the account(s) to allow the automatic payment on. The payments will be automatically made on the invoice due date.

Question 26

Does FedEx have access to all of my FBO service information?

Accepted Answer

The FBO for LTL freight Support Group has access to all account information except your password.

Question 27

Customer support

Accepted Answer

Get self-serve customer support, email fxf_fbosupport@fedex.com, or call 1.866.393.4585.

An important change for LTL freight customers