Product

How to manage FedEx Express & FedEx Ground Billing Online

How to manage FedEx Express & FedEx Ground Billing Online

View step-by-step operating instructions for FedEx Billing Online (FBO) designed to help you streamline your billing process. 



Pay or manage Billing Online

Choose your shipping type to access unique online billing features to meet your needs, or pay without logging in. Need to register? Sign up now with FedEx Express & FedEx Ground or FedEx Freight. 

dollar sign icon
dollar sign icon

Don't have time to log in?

That’s okay. You can use our payment portal to make a payment without logging into an account.

paper icon
paper icon

Want printable steps?

Download the free guide to learn how to use FedEx Billing Online. The guide gives step-by-step help for navigating the tool.

mouse icon

How to log in to Billing Online account

Step 1: Visit the login page for Express & Ground Billing Online or go to fedex.com, click the Support tab, select Billing & Invoicing and select Express & Ground Login.

Step 2: Enter your User ID and Password and select Login

FedEx Billing Online login

Logging in takes you to your Account Summary page. This page provides a complete overview of recent activity in your account, including an up-to-date balance and list of all open, past due and closed invoices. 

FedEx Ground and Express Billing Online summary page
printer icon

How to print or download a copy of invoice

Step 1: Log in to your Billing Online account. 

Step 2: On the Account Summary tab, select from Open, Past Due, Paid/Closed or In Dispute to view invoices. 

FedEx Account Summary page Open, Past Due, Paid/Closed and In Dispute

Step 3: Choose the invoice you want to print by selecting the PDF icon of the invoice number you want to print or download.

Need to print multiple invoices?

One-click print feature enables you to select up to 10 invoices to print at a time (either in a ZIP file or in a combined PDF file).  

How to print or download a copy of FedEx Billing Invoice

Step 4: Your web browser will generate a printable page. Use the print function to print this optimized page. To download, select the Download button on the printable page; choose the desired download template and the file format.

dollar sign icon

How to pay an invoice

Step 1: Log in to your Billing Online account. 

Step 2: In the Account Summary tab, select from Open, Past Due to view invoices for payment. 

FedEx Account Summary page Open, Past Due, Paid/Closed and In Dispute

Step 3: Choose the invoices you want to pay by selecting the checkbox (or checkboxes) next to the invoice then selecting Pay

Once you select the payment option, the check mark will update to a shopping cart icon. This will automatically add your selected invoices to the FedEx Billing Online payment cart. When you are ready to finalize your payment select the View Cart link in the top right hand. From the payment cart screen, you will have the opportunity to review your selections, make any changes, or add more items before finalizing your payment.

Note: You may not be able to pay an invoice if the invoice status is shown as "Pending" or "In Dispute" as referenced on the Account Summary. You may be able to schedule a payment on the Invoice Detail page.  

FedEx Invoices select for pay
Pay FedEx Invoices

Step 4: Review your Payment Cart details and select your method of payment in the Payment Options box. 

Mail Check - Enter your Check Number in the box then select Submit Payment. Print the Payment Summary form and mail your check and the form to the address on the form. When sending your Payment Summary to FedEx with your payment, be sure to send the complete summary and do not detach any part of the summary from the original printout. You will be notified via email if FedEx has not received the payment within 14 days.

Credit Card - Select the profile with your desired payment method on file, choose a payment date then select Submit Payment. A Credit Card payment can be scheduled up to 15 days from the actual date the payment request is made and submitted. 

pay FedEx invoices with credit card

Electronic Funds Transfers - EFT require you to schedule a payment date from your bank account using the dropdown menu. An EFT payment can be scheduled up to 15 days from the actual date the payment request is made and submitted.

FedEx payment via Electronic Funds Transfer

Step 5: Confirm your payment via the Payment Confirmation screen. 

EFT, Credit Card, Check - You will receive a reference number which identifies a specific payment. The status of your payment will be updated automatically and indicated on the Payment Confirmation screen. Pending payment invoices will be indicated by the payment pending icon on the left-hand side of the table.

*You always have the option to change the status of a scheduled payment. A payment can be cancelled any time, from the date the payment request is submitted until the scheduled payment date. Simply click the link in the Payment Status column on the Account Summary screen to edit your scheduled payment

dispute invoice icon

How to dispute an invoice or surcharges

Step 1: Log in to your Billing Online account. 

Step 2: From the Account Summary page, Select the Invoice Number of the invoice you want to dispute. You will be taken to the Invoice Details page.

FedEx Billing dispute tracking

Step 3: Confirm the invoice, then select the individual tracking number you want to dispute. Once the Tracking ID Detail page displays, select the Dispute button. 

Helpful tip! Disputes cannot be submitted in batches. 

Step 4: Select your Dispute Type and Reason. Add any Additional Comments then select the Submit Dispute button.

Note: If Rebill to another account is selected, a box will display requiring a new Account Number to bill.  FBO will validate the account number provided.  If it is a valid and billable account number, FBO will credit the current charges .

You can view all pending disputes from the Account Summary page under the Disputes tab. Disputes will stay open until they are resolved. 

FedEx Billing dispute type
FedEx Billing dispute reasons

Note: If Rebill to another account is selected, a box will display requiring a new Account Number to bill. FBO will validate the account number provided.  If it is valid and billable, FBO will credit the current charges and send the shipment data to the Rebill Engine to be included on the new account number’s next invoice.

You can view all disputes from the Account Summary page under the Disputes tab. Disputes will stay open until they are resolved. 

credit card icon

How to update credit card information

For accounts that are billed to a credit card, use this guide to update your payment information.

Step 1: Log in to your Billing Online account.

Step 2: From the Account Summary page, select the My Options tab.

Step 3: Select Update Credit Card and enter your new payment information. Save your changes.

how to update FedEx Billing Credit Card
profile icon

How to update account billing information

If you receive an invoice for your account and need to update the shipping or billing address, here are the steps for making changes: 

Note: Account address information cannot be changed from within your billing online account. The following steps require accessing your administration account. 

 

Step 1: Visit the login page for FedEx Administration or go to fedex.com, click the Profile tab, and select Administrative Tools.

Step 2: Click FedEx Accounts from the side navigation to access the Manage FedEx Accounts screen and then select an account.

Step 3: The Edit Account screen will display, with the options to edit FedEx Account Details or the Shipping Address.

Step 4: Click Edit, and change the billing address information as needed. Click Save to save the changes or Cancel to discard changes.

Did you know? If your account is billed to a credit card, you can view billing details associate with the charges and update the credit card information by logging into your Billing Online account

More how to guides

Get instructions for how to pack, ship, market and manage a business.