FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Tracking

How can I report a missing FedEx Express® package?

When I track my FedEx Express® package, it shows it was delivered, but I can’t find it. How do I dispute a delivery or report it missing?

If your package’s tracking status says it was delivered but you can’t find it, go to our tracking page and follow these steps:

  1. Enter your tracking number or reference number.
  2. Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)
  3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.
  4. Enter your contact information, including your name, phone number, and email address (optional).
  5. Tell us your preferred method of contact—text or email—and confirm that it’s okay for us to contact you.
  6. Click Submit, and you’ll receive a case number assigned to your report.
  7. Click Done. We’ll contact you as soon as possible to help locate your missing package.

You can also use our online tool to file a claim for a missing package.

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Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.

Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.