What do I do if I received a delivery notification, but can't find my package?

If you can’t find a package after you receive a delivery notification, try using picture proof of delivery. You’ll see if it was dropped off.

If you need to report a missing package, you have two options. You can follow these steps on the tracking page.

1. Enter your tracking number or reference number.
2. Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)
3. Confirm you’ve checked everywhere the package might be by clicking Yes.
4. Enter your contact information, including your name, phone number, and email address (optional).
5. Confirm whether you’d like us to contact you by text or email.
6. Click Submit, and you’ll receive a case number assigned to your report.
7. Click Done. We’ll contact you as soon as possible to help locate your missing package.

Your second option: Use our online tool to file a claim for a missing package.

Is your package delayed by 1 day or more? You can start a support ticket. Then, stay updated on the status of your ticket. Enter your case number or tracking number on the customer support page (scroll down).