FedEx support video library
Get the most from your FedEx account with these short video tutorials and tips.
Good news! You’re on your way to finding the solutions you need. And watching a short how-to video can help information click into place. Whether you need shipping tips, an overview of account management tools, or something else, support is available. And we’re always adding more videos to keep you updated about the latest products and services.
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Using FedEx Ship Manager® to send packages
FedEx Ship Manager is software that lets you create shipments from your desktop. Explore the features and how to use them to simplify the shipping process and reduce errors.
Managing billing for parcel and ground shipments
See how to use FedEx® Billing online to manage your invoices in one place. Get detailed directions to pay your bill, access account activity, file disputes, and more.
Managing your international shipping preferences
See how to start an international shipment. Get information on using FedEx Ship Manager for sending packages and accessing documents. You can also save information about your shipments for future use.
Accessing your account and adding users
Watch and learn how to set up and manage your account with FedEx® Administration. Control who has authorized access to your account. And update other important information, like your address and billing information.
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Setting up Advanced Tracking
Discover how Advanced Tracking offers one convenient place for monitoring all your shipments. See the steps to set it up. And get an overview of the features, including the customizable dashboard and reports.
FedEx Returns Technology
Watch step-by-step videos on setting up and using FedEx Returns Technology 2.0, from registration and company profile setup to RMA configuration and consumer self-service returns.
Overview of FedEx Returns Technology
Help retailers understand the application and capability that simplify returns management for businesses and customers needing to process returns.
Registration of FedEx Returns Technology
Help retailers understand the self-onboarding process and how to register for the application.
Set Up of FedEx Returns Technology
Guide retailers through setting up their profile to efficiently process and manage returns.
Returns Configurations, Creation & Tracking
Helps retailers learn how to configure RMAs (Return Merchandise Authorization), create returns, and track return activity in FedEx Returns Technology.
Enabling Customer Self-Service Returns
Helps retailers learn how to enable customer self-service returns, allowing shoppers to create their own RMAs through branded return portals while reducing support workload and improving the returns experience.
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