FedEx Rewards Terms and Conditions

The FedEx Rewards Program ("Program") is owned and operated by Federal Express Corporation ("Sponsor") or its third-party providers. The Program is provided subject to compliance with the terms and conditions of the FedEx Rewards Terms and Conditions ("Terms and Conditions").

Please read the Terms and Conditions carefully before accessing or using the Program. By accessing or using the Program, you agree to be bound by the Terms and Conditions set forth below, as if you had actually signed them.  If you do not agree to the terms and conditions set forth below, you may not use the Program.

You acknowledge and agree that the Terms and Conditions constitute a legally binding contract between you and Sponsor. Sponsor may modify the Terms and Conditions as described below. You agree to review the Terms and Conditions often to familiarize yourself with such modifications. The most current version of the Terms and Conditions is available at www.fedex.com/rewards and will supersede all previous versions. By completing the registration process, you become an authorized user of the Program (a "Member"). As applicable, "you" includes your guests and invitees.

1. Membership. The Program is open only to legal residents of the fifty (50) United States, eighteen (18) years of age or older. Employees of Sponsor and its third-party providers, their respective parent companies, affiliates, subsidiaries and agents, as well as their immediate families (parents, siblings, children and spouse) and household members of each such employee are not eligible to join the program and/ or redeem points in the program. Void where prohibited by law. Membership in the Program, any FedEx Rewards points ("Rewards Points") earned, or any other related membership benefits are not transferable, and may not be combined or merged among other Member accounts, their estates, successors or assigns. Membership is limited to FedEx customers with accounts in good standing and in eligible zip codes. Failure to maintain good standing may result in the suspension of some or all Program benefits, at the sole discretion of FedEx. Certain large accounts may not be eligible for membership. Non-US, Gov’t and Non-Rev accounts are not eligible. Membership cannot be merged with another Member accounts.

1. The Program features three levels of membership, extended by invitation only to qualifying candidates. Spend bands that determine membership level may change at FedEx discretion:

A. Silver Membership in FedEx Rewards (requires annual calendar year FedEx spend of – up to $24,999.99)

B. Gold Membership in FedEx Rewards (requires annual calendar year FedEx spend of $25,000 - $149,999.99)

C. Platinum Membership in FedEx Rewards (requires annual calendar year FedEx spend of greater than $150,000)

2. Program Term. The Program may be terminated by Sponsor at any time for any reason, even though termination may affect a Member's ability to accrue or redeem Rewards Points. In such event, Sponsor shall post notice of Program termination on the Program website ("Website"), or through other means as determined by Sponsor in Sponsor's sole discretion, 60 days prior to termination of the Program.

3. Enrollment. Program enrollment is at fedex.com/rewards. Member must have a valid, unique email address and a valid FedEx^® shipping account number to create a FedEx Rewards account ("Account"). FedEx has the sole discretion to determine eligible accounts per membership, typically one Rewards account per Member shipping account. Rewards Points will be tracked in Member's Account by Sponsor. Multiple persons are not permitted to share the same email address or Rewards account. Any attempt to obtain more than the stated number of Accounts by using multiple/different email addresses, shipping accounts, FedEx Office accounts, identities, registrations and logins, or any other methods may result in disqualification from the Program. In the event of a dispute as to any Account, the individual listed as the primary account contact for the FedEx shipping or Office account will be deemed to be the Member. The FedEx shipping or FedEx Office account holder is responsible for ensuring that the Member is authorized to join and participate in the Program, for reviewing transactions and statements for accuracy and for promptly notifying Sponsor of suspected unauthorized activity.

You agree that you are authorized by the FedEx shipping account holder to enroll and participate in the Program on the account holder’s behalf. Member’s email address must be provided during the application process. You also agree to provide an appropriate and valid email address of a supervisor or manager as consistent with your employer’s policies (e.g., for accountability, oversight, and transparency) or upon FedEx request. Member’s participation in the Program constitutes Member’s permission for FedEx to use your email address to communicate with Member about the Program, including Program benefits (detailed below). You are responsible for obtaining authorization and approval to submit any secondary email addresses, which FedEx will only use to communicate transactional information about Member’s account activity.

4. Summary of benefits.

1. Points. Members with confirmed business accounts with FedEx receive points per dollar for their qualifying FedEx shipping and FedEx Office transactions. Members may also earn bonus points by opting in and completing exclusive offers presented by FedEx Rewards.
2. Auctions. Members may use their points for Reward items offered in an auction. If Member does not win the auction item, the points used for bidding are returned to Member's Rewards account.
3. Rewards. Members redeem points for Reward items from a catalog of merchandise, gift cards, entertainment tickets and other items.
4. Refund/Credit Benefit. We offer members the option to request a refund or a credit of your transportation charges (“Refund/Credit Benefit”). We can suspend, modify or revoke this benefit at our sole discretion without prior notice to you. At our option, we will, upon request, either refund or credit your transportation charges in the event of a service failure. For FedEx Home Delivery services, this may also include a refund or credit of applicable residential surcharges and convenient delivery option charges.

A. Service Failure. The definition of “service failure” depends on the shipping service selected:

i. FedEx Expedited Services: A service failure means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in these terms and conditions.

Please note that for FedEx expedited international services, an exact delivery commitment time can be obtained only by telephoning International Customer Service and supplying us with all of the following:

1. Commodity being shipped

2. Date of the shipment

3. Exact destination

4. Weight of the shipment

5. Value of the shipment

Any transit time published in the FedEx Service Guide or elsewhere for a FedEx expedited international shipment, or quoted by Customer Service without the above five required facts, is only an estimate and is not a stated delivery commitment time. You agree that our records regarding quoted delivery times will constitute conclusive proof of any such quotes.

Further, for FedEx International Next Flight service, the quoted delivery time may be changed for many reasons, including, but not limited to, the following: flight delays or cancellations due to air traffic control, weather or mechanical problems. If the delivery commitment is changed, the Refund/Credit Benefit will only be applicable to the latest quoted delivery time.

ii. FedEx standard services: A service failure means that FedEx does not deliver the shipper's standard ground and multiweight ground package[s] by the end of the scheduled delivery day as published on fedex.com

iii. FedEx Home Delivery: A service failure means FedEx does not deliver the shipper's residential package[s] by the end of the scheduled delivery day as published on fedex.com. Additionally, if FedEx does not provide the FedEx Home Delivery convenient delivery option requested for the shipper's package[s], FedEx will, upon request, also either refund or credit convenient delivery option charges as follows:

1. For FedEx Date Certain Home Delivery charges, if the shipment is not delivered on the valid date requested. To be considered valid, the requested date must be no earlier than the scheduled delivery as published on fedex.com and cannot be a FedEx holiday. If the delivery date requested is invalid, the convenient delivery option charge will not be credited or refunded.

2. For FedEx Evening Home Delivery charges, if the shipment is not delivered between 5 and 8 p.m. on or before the scheduled delivery date as published on fedex.com.

3. For FedEx Appointment Home Delivery charges, if the shipment is not delivered within one hour before or after the time, and on the date, requested by the recipient and agreed to by FedEx.

B. Exclusive Remedy. In all cases, this Refund/Credit Benefit is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If and to the extent that the benefit is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the Refund/Credit Benefit is suspended. This benefit is offered in lieu of, and cannot be combined with, the FedEx Money-Back Guarantee set forth in the applicable FedEx Service Guide. This benefit is also not available to FedEx customers who have waived the FedEx Money-Back Guarantee.

C. No FedEx Rewards Penalty. Neither your requesting a refund or credit nor FedEx issuing a credit or refund for a shipment will adversely affect any program rewards you may accrue due to that shipment.

D. Limitations. The Refund/Credit Benefit is subject to important limitations.

i. The Refund/Credit Benefit does not apply to contract-only services.

ii. Credits for transportation charges will be applied to the payer's account only, and refunds will be made payable to the payer only.

iii. At the sole discretion of FedEx, this benefit may not be honored when the request is made by, or the information utilized to determine the status of the package is determined by, a third party other than the payer of the charges.

iv. Any credit or refund will be applied only against charges for the shipment giving rise to the credit.

v. Only one refund or credit is permitted per package. In the case of multiple-piece shipments, the benefit applies to each package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package. For FedEx®  International Priority DirectDistribution and FedEx®  International Priority DirectDistribution Freight, the refund or credit is prorated based on the number and weight of packages within the shipment where delivery is not completed by the service commitment.

vi. The Refund/Credit Benefit generally applies only to the portion of the transportation provided directly by FedEx.

vii. Shipments scheduled for delivery on a FedEx holiday will generally be delivered the next business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick's Day), holidays in international locations, and holiday-related business closures (e.g., a recipient business closed the day after Thanksgiving) may cause delivery delays and affect transit times. In such circumstances, the delivery commitment for application of the Refund/Credit Benefit will be extended for a period equal to the length of the holiday and related recipient closures.

viii. If the shipper or recipient informed FedEx that the recipient location is closed on a certain day or at a certain time, or unavailable to accept delivery, the delivery commitment for application of the Refund/Credit Benefit will be the next business day at the delivery commitment time, if applicable, for the service originally selected.

ix. If a delivery later than the original delivery commitment day or time is requested by the shipper or recipient before the first delivery attempt is made, the delivery commitment time for application of the Refund/Credit Benefit will be adjusted to account for the requested delivery date and/or time. At the sole discretion of FedEx, the benefit may not apply to certain international shipments for which the recipient has requested to modify or customize delivery.

x. For international shipments, your choice of broker may impact the benefit as follows:

1. With respect to FedEx expedited international services, if the sender or recipient specifies a customs broker other than FedEx or the broker selected by FedEx (where this service is available), notification may be given to the broker by 12 p.m. on the first business day the shipment is available for customs clearance in the destination country, and such notification constitutes timely delivery.

2. For FedEx standard shipments, the Refund/Credit Benefit applies to deliveries within the U.S. For FedEx standard shipments destined to Canada, the benefit only applies to transportation charges related to brokerage-inclusive service.

xi. If a FedEx package is placed in a FedEx Drop Box, the delivery commitment for application of the Refund/Credit Benefit will be extended by 1 business day.

xii. This benefit applies only to transportation charges and applicable convenient delivery option charges paid by U.S.-based payers and does not apply to duties, taxes or other charges, including Clearance Services fees. This benefit does not apply to requests for invoice adjustment based on overcharges (see the Billing section of the applicable FedEx Service Guide) or shipments to P.O. box addresses acceptable for delivery (see the Post Office Box Addresses section of the applicable FedEx Service Guide).

xiii. To be eligible for a refund or credit of applicable convenient delivery option charges for FedEx Home Delivery^® services, the shipper must have fulfilled the following conditions:

1. Prepare and attach to each package a 128 bar-code label showing the delivery option requested. The shipper must also provide FedEx with the required electronic information for the service level selected.

2. Convenient delivery options are offered at the shipment level. To qualify as a shipment, one or more packages must have the following:

a. The same shipper number

b. The same origin location

c. The same ship date

d. The same recipient address

e. The same convenient delivery option selected

E. Exceptions. FedEx will not be obligated to refund or credit your transportation charges, residential surcharge or convenient delivery option charge if:

i. We provide you with proof of timely delivery, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, picture proof-of-delivery where available, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section of the applicable FedEx Service Guide.

ii. The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section of the applicable FedEx Service Guide.

iii. The payer's FedEx account number was not in good credit standing, or payment instructions were invalid, and delivery was delayed until payment arrangements were secured.

iv. FedEx redirected or received a request to redirect the shipment from a delivery address to a Hold at Location address.

v. The shipment was undeliverable or returned.

vi. The shipment contained dangerous goods, dry ice, or hazardous materials.

vii. The shipment was delayed due to an incorrect address, ZIP code or postal code, or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.

viii. The shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily security procedures at the recipient location, as well as any delays resulting from compliance with advance notice or prior notice requirements.

ix. The delay in delivery was caused by adherence to FedEx policies regarding the payment of duties and taxes prior to customs clearance or at delivery.

x. Incorrect FedEx tracking numbers were applied to the subject package or shipment by customers using FedEx electronic shipping devices.

xi. Complete recipient information was not provided at the time of tender to FedEx. Complete recipient information must be provided on either the air waybill or through any FedEx electronic shipping device.

xii. You did not book an international freight shipment as required.

xiii. Additional limitations for FedEx shipments include:

1. The shipper did not properly label the package in accordance with the FedEx Service Guide, including, without limitation, affixing the correct business name and contact name (for FedEx Ground packages) or recipient name and deliverable address (number, street, city, state, and a five-digit ZIP code) and correctly placing the customer-specific FedEx bar-code label on the package.

2. The shipper did not timely and accurately transmit all electronic package-level data required, including, but not limited to, any electronic package-level data necessary for package sorting by FedEx, to the extent required by the Shipper's Agreement with FedEx. For FedEx Appointment Home Delivery shipments, a valid telephone number for the recipient must be included in the data-entry information when the shipment is processed.

3. The package was not picked up by a FedEx driver at the shipper's location or an alternate address location, at a FedEx Office Print and Ship Center, at a FedEx Ship Center, at a FedEx Authorized ShipCenter or at a FedEx Drop Box prior to that location's regular scheduled pickup time. If a package is accepted by FedEx after a location's regular scheduled pickup time, an additional transit day may be added to the scheduled delivery date.

4. The shipment contained special instructions, including, but not limited to, FedEx Call Tag service and FedEx Delivery Signature Options.

5. There was an unexpected large release of packages from your shipping location.

6. The package met the definitions for additional handling, address correction, oversize or unauthorized. See the Fees and Other Shipping Information section of the FedEx Service Guide for additional details.

F. Refund or Credit Requests. To qualify for a refund or credit due to a service failure, you must notify us of the service failure and request a refund or credit of your transportation charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recover compensation for a service failure in any lawsuit.

i. You may request a refund or credit of transportation charges due to a service failure in the following ways:

1. Use our internet application FedEx Billing Online at fedex.com if you are a registered user; or

2. Submit your request through the invoice adjustment feature at fedex.com; or

3. Submit the request via our telephone invoice adjustment system at 1.800.463.3339 (say "billing").

4. For FedEx SameDay® or FedEx SameDay® Freight requests, submit your request via our telephone billing option at 1.800.399.5999.

Note: Requests for a refund of FedEx Delivery Manager delivery-option fees must be made by the recipient online at fedex.com/billingadjustment. See FedEx Delivery Manager Terms in the fedex.com Terms of Use.

ii. Your notification of a service failure must include your FedEx account number, if any; the FedEx tracking number; and the date of the shipment.

iii. All requests for refund or credit of transportation charges must be received via one of the approved channels within 15 calendar days of the invoice date or within 15 calendar days from the ship date if you are paying by credit card or in advance by cash, check or money order.

iv. A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request. A notification of the reason for an unpaid charge with your payment is not considered a request for an invoice adjustment or notice of a refund request if the reason relates to a service failure.

5. Refund/Credit Benefit for FedEx Freight Priority. We also offer members a Refund/Credit Benefit for FedEx Freight Priority service for shipments tendered on or after August 26, 2024. We can suspend, modify, or revoke this benefit at our sole discretion without prior notice to you. At our option, we will, upon request, either refund or credit your transportation charges including optional or additional service fees and charges in the event of a service failure for FedEx Freight Priority service. Your request for refund/credit of a service failure must include your FedEx Freight account number; the FedEx tracking number; and the date of the shipment. The FedEx Freight Priority refund request form in the Support section of the FedEx Rewards website must be completed and submitted via the designated FedEx Freight Priority request form to be evaluated. All FedEx Freight services are subject to the FXF100 Rules Tariff. Capitalized terms not defined in this section have the meaning given to them in the FXF100 Rules Tariff. In the event of a conflict between the FXF100 Rules Tariff and these terms and conditions, the FXF100 Rules Tariff will control.

A. Service Failure: For FedEx Freight Priority shipments, a service failure means delivery of a complete shipment later than 11:59 p.m. (local time) on the scheduled delivery date, subject to certain exclusions. After 5:00 p.m. (local time), deliveries are late only when Consignee’s receiving department is closed. 

B. Eligibility: The Refund/Credit Benefit covers all less-than-truckload (LTL) FedEx Freight® Priority direct shipments originating from and destined to all points in the 48 contiguous United States that are rated per the current FXF PZONE or FXF 1000 rates scales, or the current FedEx Freight® box pricing and are shipped pursuant to the current FXF 100 Series Rules Tariff. Shipments in lanes subject to frozen tariffs or rates, or foreign tariffs or rates, are ineligible for the Refund/Credit Benefit.

C. Pickup: Shipments picked up no later than 5:00 p.m. local time (check with the local service center, as cut-off times may vary by shipping location) will be delivered by the scheduled delivery date. Refund/Credit Benefit does not include missed pickups. The scheduled delivery date will be based on the date the pickup actually occurs and not on the date that the pickup was scheduled to occur.

D. Deliveries: The scheduled delivery date for limited-service ZIPs reflects the day(s) of the week delivery service is planned (i.e., daily service to limited service points is not available—go to fedex.com for transit times on limited-service points). Deliveries requiring appointments are eligible for the Refund/Credit Benefit if the appointment is set for the scheduled delivery date. Carrier does not, however, guarantee an appointment delivery time for shipments on the scheduled delivery date. For a complete list of limited-service ZIPs, access fedex.com/content/dam/fedex/us-united-states/services/limitedservicezips.pdf.

E. Refund/Credit Benefit filing process: Customer may request a refund for Carrier’s failure to meet the scheduled delivery date by submitting a request through a dedicated FedEx Freight Priority request form on the rewards website. Customer’s complete and accurate request must be submitted to Carrier within fifteen (15) calendar days after the date of invoice. If Customer paid by credit card, cash, check, or money order, the request must be made within fifteen (15) calendar days from the ship date. If Customer’s refund request is denied, Customer may appeal the denial by submitting an appeal request through Carrier’s website or VRU within five (5) business days immediately following the date of Carrier’s original denial of the refund request.

F. No FedEx Rewards Penalty: Neither your requesting a refund or credit nor FedEx issuing a credit or refund for a shipment will adversely affect any program rewards you may accrue due to that shipment.

G. Limitation: At the sole discretion of FedEx, the Refund/Credit Benefit may not be honored when the request is made by, or the information utilized to determine the status of the shipment is determined by, a third party other than the payer of the charges.

H. Refunds and credits: If Carrier determines that Customer is entitled to a refund, Carrier will issue a refund or credit to the debtor only. If Customer has paid the invoice, Carrier will issue a refund to Customer for the applicable transportation charges. If Customer has not paid the invoice, Carrier will adjust Customer’s invoice to indicate that no charges are due for the specific service failure. Carrier will not issue refunds or credits to third parties and/or agencies. Cash, non-credit, and credit-hold customers are eligible for the Refund/Credit Benefit. However, if Carrier determines that Customer is entitled to a refund, Carrier will not provide an automatic refund. Instead, Carrier will call Customer to apply the refund to Customer’s credit, if applicable.

I. Exclusions: The Refund/Credit Benefit does not apply to the following shipments:

1. Originating from or destined to any points outside the contiguous United States. a. To or from the states of Alaska and Hawaii and the commonwealth of Puerto Rico, Guam, U.S. Virgin Islands, and other U.S. territories; to or from Canada, Mexico, the Caribbean, Central/South America, Europe, and Asia.

2. With scheduled delivery dates during designated blackout periods pursuant to paragraph 11 of Item 760 with the FXF100 Rules Tariff.

3. Requiring delivery on a holiday or weekend (both national and local holidays).

4. Not properly packaged or labeled by Shipper.

5. Containing hazardous materials that are incompatible with other items on the trailer.

6. Delayed due to missing, incomplete, or inaccurate documentation.

7. Requiring delivery to a home or private residence, including locations where a business is operated from a home.

8. Requiring delivery to limited-access delivery locations, including, but not limited to, individual (mini) storage units, churches, schools, commercial establishments not open to the walk-in public during normal business hours, construction sites, fairs or carnivals, prisons, military bases/installations, and mine sites.

9. Requiring “protect from freezing” service.

10. Requiring special equipment for delivery, including forklift, crane, or other mechanical devices.

11. Requiring liftgate services.

12. Shipments held for consolidation.

13. Shipments that are dock pickup or will call.

14. Involving Volume Services, brokerage, intermodal, spot market pricing, or other special programs.

15. Involving spotted delivery trailers or Consignee unload.

16. Involving Shipper or Consignee caused delay.

17. Held for inspection or detained by governmental regulation or mandate.

18. For appointments set for a date beyond the scheduled service date.

19. Paid by a third-party payment service or logistics service company.

20. Paid by Customers that have waived the right to submit filings under the FedEx Money-Back Guarantee as part of the Customers’ contract.

21. If the failure to meet the scheduled delivery date is caused by events beyond Carrier’s control, including, but not limited to, acts of God; acts or omissions of public authority; riots, strikes, or labor disputes, including those of third parties; government regulations, orders, or requirements; disruption in ground transportation as a result of weather or other causes; acts of public enemies or acts of terrorism; disruption or failure of communications or information systems; or acts or omissions of Shipper, Consignee, or Owner of goods or any person or entity other than Carrier.

22. Shipments subject to Capacity Load (Item 390) within the FedEx Freight 100 Series Rules Tariff.

23. Shipments subject to Cubic Capacity and Density (Item 613) within the FedEx Freight 100 Series Rules Tariff.

24. Shipments subject to Over Length (Item 525) or Extreme Length (Item 530) within the FedEx Freight 100 Series Rules Tariff.

25. Shipments subject to provisions of Item 822 within the FedEx Freight 100 Series Rules Tariff, Blind Shipments.

J. The Refund/Credit Benefit does not cover shipments delivered damaged. Customer must utilize Carrier’s claims process to file claims for damaged items or short/partial deliveries. The Refund/Credit Benefit does, however, cover the transportation charges associated with damaged items delivered beyond the scheduled delivery date.

K. The remedies provided are the sole and exclusive remedies for any claims arising specifically under the Refund/Credit Benefit. In no event shall Carrier be liable for any consequential, incidental, special, or economic loss or damages resulting from its failure to meet the scheduled delivery date, including but not limited to loss of income or profits, regardless of whether or not Carrier knew or should have known that such damages might have been incurred.

L. These terms and conditions shall control in the event they directly conflict with the provisions contained in any applicable contract or other applicable tariff item.

M. Carrier reserves the right to modify, suspend, or cancel the Refund/Credit Benefit at its sole discretion at any time without prior notice. Any notices by Carrier of any amendment, suspension, or cancellation shall be provided via Carrier’s applicable company website, which shall be the controlling version of the program’s terms and conditions.

N. ITEM 761-5: “Custom Delivery Window does not carry any guarantee of service. Attempted delivery of the shipment will be considered fulfillment of the Custom Delivery Window request. Appointments arranged by Consignee override Custom Delivery Window assignment for appointments set for a date beyond the scheduled service date.”

6. Participating in a FedEx Rewards Auction.

1. FedEx Rewards Auctions are available only to existing FedEx Rewards members.

2. Members must log in at fedex.com/rewards to access the Auctions.

3. Minimum bids will apply to all items.

4. The bid increment for all auctions is 100 points and is the minimum amount by which a bid can be raised.

5. Bids entered in increments below 100 points will not be accepted.

6. If the member has specified a pre-determined maximum bid for an item, then the member's bid will be automatically and incrementally increased up to that maximum as other members bid on the item.

7. During the Auction period, the number of points bid will be immediately deducted from the bidders available points balance. The points bid cannot be used for other reward redemptions as long as the auction is open and the bid is the current high bid.

8. Points will be returned to the member's available balance if the member is outbid.

9. Members cannot change or retract their bid at any time during the Auction period.

10. If the member is the highest bidder at the end of the auction, the points will be automatically deducted from the member's available point balance.

11. When available, customers can select the "Redeem it Now" option on the auction detail page to purchase an auction item.

12. Auction items are subject to availability. FedEx reserves the right to substitute a comparable item of equal or greater value at the sole discretion of FedEx.

13. Conditions or restrictions specified by the providing company, sponsor or promoter will be observed.

14. FedEx is not responsible, and assumes no liability, for changes or discontinuance of auction items or the availability of such auction items.

15. Nothing in these terms and conditions is intended or shall be construed to establish any partnership or joint venture relationship between FedEx and its auction item sponsors and promoters.

16. FedEx is not responsible for lost, stolen or expired auction items won in auctions.

17. FedEx reserves the right to disallow returns of any auction item, to bill a member for the retail value of an auction item or take other appropriate action in the event that a member returns merchandise representing points used in bidding on an auction item.

18. If an auction ends in a tie for the winning bid, the member who placed the bid the earliest will win the auction.

19. Members participate in auctions on behalf of the applicable FedEx shipping account holder, and as between the two, the FedEx shipping account holder controls the disposition of any items won at auction.

20. Items won at auction may not be used for unlawful purposes or in connection with any unlawful activity.

21. Start and close dates and times are posted for each auction in the Auction section on fedex.com/rewards.

7. Earning Rewards Points.

1. Members earn points per dollar on qualifying FedEx® shipping and FedEx Office^® purchases as follows:

• Silver Members earn 5 base points per dollar
• Gold Members earn 6 base points per dollar
• Platinum Members earn 7 base points per dollar

2. Member can receive Rewards Points for each whole pre-tax dollar actually spent on eligible FedEx shipping and FedEx Office services using Member's FedEx account number. (See chart that follows for a complete list of services eligible for earning points per dollar.)

3. Members may also earn bonus points by activating and completing bonus offers presented through the Program.

4. Members earn points on behalf of the applicable FedEx shipping account holder.

5. Rewards Points are not transferable, and may not be bartered, sold, or redeemed for cash. Member may not combine Rewards Points, Receipt Codes, Job GTN numbers, or order numbers obtained by others for deposit into a single Member account, nor transfer, sell, or otherwise dispose of Receipt Codes, Job GTN numbers, or order numbers in any manner in violation or attempted subversion of the Terms and Conditions. Any attempt to combine or transfer Receipt Codes or Rewards Points may result in disqualification from the Program and forfeiture of all Rewards Points. Sponsor reserves the right to take any action it deems appropriate in its sole discretion in the event that Sponsor believes Member has violated this provision.

6. Sponsor reserves the right to change, add, or remove the methods by which Members can collect Rewards Points.

8. Crediting Rewards Points

1. For FedEx Shipping transactions: Rewards Points earned from purchasing an eligible FedEx shipment will generally be credited to Member's Account approximately 30 days after completion of validation process. Duties and taxes are excluded from point calculation. Rewards Points may only be accrued on the FedEx account number specified by Member at Program registration. Shipments subject to validation by Sponsor. Shipments initially validated by Sponsor that are subsequently determined to be invalid for any reason are subject to disqualification, in which case the applicable number of Rewards Points will be deducted from Member's Account.

2. Rewards Points for FedEx Office transactions: Member can receive Rewards points for Express Pay transactions if they use their account number at time of purchase or manually enter their receipt. Members opening a FedEx Office account must manually enter receipts while they await their FedEx Office account number. Once FedEx Office account is generated, FedEx Office transactions will be automatically tracked. Receipt Code, Job GTN number, or order number shall be void if (a) not obtained through legitimate channels and in accordance with the Terms and Conditions or (b) any part is counterfeit, altered, defective, tampered with or irregular in any way. Rewards Points are generally posted to Member's Account within seventy-two (72) hours after completion of the Receipt Code validation process; however, Rewards Points may be posted later than seventy-two (72) hours if additional time is needed for any reason. Receipt Codes initially validated that are subsequently determined to be invalid for any reason are subject to disqualification, in which case the applicable number of Rewards Points will be deducted from Member's Account. Sponsor reserves the right to require proof including, but not limited to, the original receipt with Receipt Code. Rewards Points awarded for purchases subsequently returned by Member are subject to forfeiture.

9. Redeeming Rewards Points.

1. Once Member has achieved sufficient Rewards Points, Member may redeem Rewards Points for merchandise or take advantage of other offers ("Rewards") as outlined on the Website. Sponsor reserves the right to modify the list of merchandise and other items available for redemption, as well as their corresponding Rewards Points values, at any time for any reason.

2. A valid U.S. shipping address (P.O. Boxes not permitted) and telephone number is required to redeem Rewards Points. Allow up to 4 weeks for delivery of items redeemed.

3. All valid redemptions for Rewards are final. Rewards Points shall immediately be deducted from Member's account upon the valid redemption of a reward through the Website. Any issues related to the Reward item, including but not limited to the use or misuse thereof and requests for refunds or exchanges, are governed by the applicable vendor terms and conditions and are not the responsibility of Sponsor.

4. Rewards Points have no cash value and may only be used to redeem Rewards offered in the Program.

5. Members redeem points on behalf of the applicable FedEx shipping account holder, and as between the two, the FedEx shipping account holder controls the disposition of Rewards.

6. Rewards may not be used for unlawful purposes or in connection with any unlawful activity.

7. Program Sponsor will only maintain the last 48 months of membership redemption history.

10. Expiration of Rewards Points.

1. Rewards Points may be redeemed within 24 months following posting to Member's Account. Rewards Points that are not redeemed within 24 months following posting to Member's Account will automatically expire.

2. Members who do not transact with FedEx during any period of 18 consecutive months may be removed from the Program by Sponsor.

3. Any unused Rewards Points shall be forfeited without compensation upon Member's removal from the Program by Sponsor for any reason, including but not limited to removal as provided in Section (2) above, or upon Sponsor's termination of the Program.

11. Cap on Rewards Points: Member cannot receive or otherwise accrue more than 4,000,000 Rewards Points on FedEx services during each calendar year (January 1-December 31) in which Member participates in the Program. Sponsor reserves the right to change the FedEx services eligible for Rewards Points, and the number of Rewards Points available for qualifying purchases, at any time during the Program. In order to receive Rewards Points, Member's FedEx shipping and/or FedEx Office account must be in good standing, as determined by FedEx.

12. Membership Renewal: Membership status for a FedEx Rewards Silver, Gold or Platinum member is based on qualified annual FedEx spend as defined in Section 1 (Membership). A Member's calendar year FedEx spend will be reviewed monthly to determine if the Member qualifies for a membership upgrade to a higher tier (Gold or Platinum). Membership status change will take place the month immediately after spend thresholds are met and will be maintained through the next calendar year. Downgrades in membership status will take place in January of each year and after the membership status has been in effect for at least 12 months.

13. Terms of Use and Privacy Policy By participating in the Program, Member acknowledges and consents to FedEx processing personal data for business analytics, satisfaction surveys or market research and direct marketing purposes in general, including sending information on FedEx’ products and services, initiatives or events by mail, e-mail, phone, fax, SMS, MMS or other electronic means, provided, to the extent such activities entail the processing of personal data, that the data subject has not objected to such use or, where required by applicable law, has given his/her prior consent thereto. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing this information for our benefit.

1. Member agrees that: (i) any and all disputes, claims and causes of action arising out of or connected with the Program, shall be resolved individually, without resort to any form of class action, and exclusively by the United States District Court for the Western District of Tennessee or the appropriate Tennessee State Court located in Shelby County, Tennessee; (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering the Program but in no event attorneys' fees; and (iii) under no circumstances will Member be permitted to obtain awards for and Member hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the Member and Sponsor in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of Tennessee, without giving effect to any choice of law or conflict of law rules (whether of the State of Tennessee or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Tennessee.

2. Release: By participating in the Program, Member agrees to release and hold harmless Sponsor, Epsilon, and each of their parent, subsidiary, affiliate and related companies, and each of its and their respective officers, directors, employees, and agents (collectively the "Released Parties") from and against any losses, damages, rights, claim or cause of action of any kind arising, in whole or in part, directly or indirectly, out of participation in the Program or resulting directly or indirectly, from acceptance, possession, use, or misuse of any item given in connection with the Program, including without limitation personal injury, death, and/or property damage, as well as claims based on publicity rights, defamation, and/or invasion of privacy.

3. Sponsor reserves the right to modify any of the Terms and Conditions set forth herein, including, but not limited to the amount of Rewards associated with the purchases, the number of purchases through which Members may earn Rewards, the number of Rewards that may be redeemed through the Program, and any of the options made available to Members, at any time, with or without notice, even though these changes may affect an Member's ability to accrue or redeem Rewards.

4. Members are responsible for the payment of any and all taxes which may result from the Rewards received as part of the Program.

5. The terms of Sponsor's Privacy Policy, available at fedex.com, are incorporated herein by reference.

6. Sponsor reserves the right to remove from the Program any Member who engages in any fraudulent activity or uses the Program in a manner inconsistent with these Terms and Conditions or any federal, state, or local laws, statutes or ordinances or otherwise misuses the Program, in the sole discretion of Sponsor. In addition to discontinuance of participation privileges, Sponsor shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

7. Sponsor reserves the right to remove from the Program any Member whose FedEx shipping account is not in good standing.

8. It is fraudulent for any individual or company to direct, encourage, or allow individuals to use a single Account for the purpose of accumulating Rewards.

9. FedEx will review Member eligibility on an ongoing basis. FedEx reserves the right to remove a Member from the Program. Membership in the program is at the sole discretion of FedEx.

10. Sponsor is not responsible for any incorrect or inaccurate information supplied by Member while participating in the Program.

11. All questions or disputes regarding eligibility for the Program, earning of Rewards, or Member's compliance with these Terms and Conditions will be resolved by Sponsor in its sole discretion.

12. These Terms and Conditions constitute the entire agreement between Sponsor and Member pertaining to the subject matter hereof and supersedes all prior or other arrangements, understandings, negotiations and discussions, whether oral or written. No waiver of any of the provisions of these Terms and Conditions shall be deemed or shall constitute a waiver of any other provisions hereof (whether or not similar), nor shall waiver constitute a continuing waiver unless otherwise expressly provided.

13. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms and Conditions, which will otherwise remain in full force and effect.

14. Member is responsible for ensuring the accuracy of Member's Account.