What your customers need to know about shipping commercial goods into Canada
Posted May 2025
Through their Canada Assessment and Revenue Management (CARM) initiative, the Canada Border Services Agency (CBSA) changed the way commercial goods imported into Canada are managed. Since October 21, 2024, CARM has been the official system of record for collecting taxes and duties.
Who needs to know about CARM?
Businesses that ship commerical goods into Canada as the importer of record are subject to CARM requirements. Casual or non-commercial importers are not affected.
Be a resource for your customers
Take some time to read up on CARM—even if you don’t ship into Canada as the importer of record. Your customers might look to you for information and guidance.
You can also share a downloadable, printable information sheet with them. They can use it to:
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Learn about CARM
Use a decision tree to see if CARM applies to them
Know what steps to take if they're impacted by CARM
Find out who to contact or where to go for more information
Still have questions? Reach out to one of our CARM specialists.
For questions about expedited shipping, contact clearancehelpline@fedex.com. For questions about standard shipping, FedEx Logistics, or FedEx International Broker Select®, contact FTNCARM@fedex.com.
And be sure to get the latest regulatory news by signing up for email alerts.