Your guide to supporting international shipments
Posted April 2026
International shipping can feel intimidating for anyone. Questions about customs forms, duties, delivery timelines, and restricted items can slow down the conversation and make an otherwise straightforward shipment feel uncertain.
The good news is you don’t need to be an expert to support global shipments with confidence. With the right resources, you can guide customers through the process, set clear expectations, and make everything feel more manageable. Here’s how.
Address common concerns
Most international shipping conversations start with similar questions:
What can I expect to pay for duties and taxes?
What paperwork is required?
Are there any shipping restrictions?
How long will delivery take?
The key to supporting these customers is knowing where to find the right information—and how to convey it. Clear explanations build credibility, reduce confusion, and help customers ship with confidence.
Share helpful FedEx resources
FedEx offers tools designed to make international shipping easier to explain and manage. These resources help answer customer questions, prevent delays, and streamline documentation.
Understanding international shipping costs
See how international shipping costs are calculated, and which factors influence final pricing and last-minute rates. You’ll also find additional resources such as FedEx® Electronic Trade Documents and FedEx® Global Trade Manager.
Guide the process with confidence
These tools are most helpful when introduced early in the conversation. When you talk with customers about their international shipment, you might say:
"Let's look up the destination requirements together."
"Here's how international shipping costs are calculated, so there's no surprises."
You can walk through this checklist and make sure you've covered every step:
Identify required documentation
Educate the customer on duty and tax expectations
Confirm shipment details before finalizing
Follow up by sharing any relevant FedEx links
Turn trust into customer loyalty
International shipments are a powerful growth opportunity for your FASC location. When customers feel informed and supported, they’re more likely to ship—and to come back. Guiding customers through the process can help your store become a trusted destination for their international and day-to-day shipping needs.