How to apply for testing and prep your package
What to know before you apply
Account number
You’ll need an active FedEx business account number in good standing. Log in to find your account number.
Charges
The FedEx Packaging Lab will perform basic distribution testing (Small parcel, soft packs, freight packages) and packaging design at no charge. You simply cover the cost of shipping your test package to the FedEx Packaging Lab. Email packagingservices@fedex.com for a quote on advanced testing.
Package limit
You can submit up to four packages for testing per two-week cycle. If you need more than four packages tested, we offer bulk testing for a nominal fee. Email packagingservices@fedex.com for a quote.
Testing timelines
We’ll typically deliver results within four–six business days for parcel testing or five–eight for freight. For results within two days, we offer expedited testing for a fee. For design services, expect to be contacted within five business days of your package’s arrival. Turnaround times vary.
Dangerous/hazardous goods
Packaging containing dangerous goods or hazardous materials cannot be tested. The only exceptions are packages that contain dry ice as the only dangerous goods component.
Instead, simulate hazardous materials using sand, water, or dummy products in the exact same configuration, same weight, and same packaging as the normal shipment. However, this test does not meet any regulatory compliance or certification requirements for hazardous materials.
We don’t provide packaging design services for dangerous goods, clinicals, or hazardous materials.
Getting the package back after the test
At your request, we’ll return your test package free of charge via FedEx Ground®, FedEx Express® (international customers only), or FedEx Freight® service. You can also request your packaging be returned using other FedEx® services, but the cost will be charged to your account number. We cannot return any freight package to a country or territory outside of North America free of charge. Special conditions apply to certain packages, such as alcohol or hazardous shipments.
How to apply
2. Choose your test and check the appropriate box on the application.
- For packages shipping with FedEx Express or FedEx Ground, choose the Testing packages for FedEx small parcel networks test.
- For soft packs shipping with FedEx Express or FedEx Ground, choose the Soft pack testing for FedEx small parcel networks test.
- For packages shipping with FedEx Express® Freight, choose the Testing packages for FedEx freight networks test.
- For FedEx Freight less-than-truckload (LTL) shipments, choose the Testing packages for FedEx freight networks test.
3. Fill out the rest of the application and provide an accurate description of the product.
4. Prepare a sample test package including all of the components in the exact configuration you would send to a customer. Use the instructions below on how to prep your package.
5. Attach a copy of the completed application to the outside of the outermost package using a shipping pouch or packing list envelope.
6. Email the test application to packagingservices@fedex.com with your company name in the subject line.
7. Send the test package to:
Attn: Testing
FedEx Packaging Lab
789 Progress Road
Collierville, TN 38017
8. If you have questions, email the lab at packagingservices@fedex.com.
How to prep a test package
Small parcel shipments
1. Mark the test package as “Test Package.”
2. Put the test package inside a sturdy outer shipping container.
3. Place material between the test package and the outer container. You can use foam, air-cellular cushioning, packing peanuts, or any other protective material to prevent damage to your test package during shipment.
4. Mark the outer container “Overpacked/Test Pkg. Inside.”
5. Attach a copy of the completed application to the outside of the outermost package using a shipping pouch or packing list envelope.
Freight shipments
1. Overwrap the test package using corrugated pads, angle boards, or stretch wrap to provide protection during shipment.
2. Band palletized test packages onto an extra pallet and use an overwrap to help prevent damage during transit.
3. Non-palletized shipments can be sent in an overbox or overpack, or on a pallet for safe shipment. Note on the application to remove the extra pallet before testing, if necessary. Also indicate which of the over-packing components to remove before freight testing.
4. Attach a copy of the completed application to the outside using a shipping pouch or packing list envelope.
Test result definitions
For all distribution package testing needs, we will provide a Test Result based on the findings and results of the testing as shown below:
PASS
A package, with an article, that has passed all of the FedEx Standard Testing Procedures which represent a normal FedEx operational handling environment; however, a Pass result is not a guarantee against damage or loss, including, but not limited to, losses or damages arising from the adjustment of operational conditions to accommodate package movement. Service Guide Terms and Conditions will take precedence, including, but not limited to, with respect to shipments of commodities restricted under Liabilities Not Assumed in the FedEx Service Guide.
FAIL
A package, with an article, that has failed any part or all of the FedEx Standard Testing Procedures which resulted in product damage, packaging failure or a customer specific failure.
PENDING CUSTOMER REVIEW
A package, with an article, that has completed all FedEx Standard Test Procedures and final results are awaiting customer inspection, and if needed, customer testing of the functionality and integrity of the packaging and/or product.
SEE COMMENTS ONLY
A package, with an article, that has been partially tested to one or more FedEx Standard Test Procedures or tested to a specific customer request such as Do Not Open. This status is treated similarly as a FAIL.
ACCEPTABLE/NOT ACCEPTABLE
Any third-party test procedure performed that requires customer review will be marked as PENDING CUSTOMER REVIEW until customer inspection or review has been conducted. After the customer review, the test may be marked as ‘ACCEPTABLE’ or ‘NOT ACCEPTABLE’ based on the customer’s feedback of the results of the third party test procedure.