Frequently Asked Questions

Find answers to your shipping questions at FedEx.

  • Frequently Asked Questions

Can’t find an answer to a question?

Visit our Virtual Assistant for further information. You can also email or call 1.800.GoFedEx 1.800.463.3339.

What service do I use to ship my package?

In Canada, FedEx offers FedEx Express®, FedEx Ground®, and FedEx Freight® (LTL) services.

FedEx Express® offers reliable, time-definite delivery of your most urgent shipments across Canada and to more than 220 countries around the world, all backed by our Money-Back Guarantee.

FedEx Ground® provides an affordable, reliable shipping option to every business address in Canada and to the continental U.S., backed by our Money Back Guarantee.

FedEx Freight® provides reliable, day-definite delivery for your palletized LTL freight shipments across Canada and crossborder U.S. and Mexico.

Can I prepare my shipping documents online?

Yes, it's easy to prepare your shipments online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

Learn more about shipping online.

Can I ship using a mobile device?

With FedEx® Mobile you can ship, track, schedule pickups, and more when it’s convenient for you. Simply go to on your mobile web browser, select the “more” tab at the bottom, then select ship and follow the steps to complete your shipment. Or enter to start shipping immediately, using a credit card.

Visit to learn more about our easy mobile solutions.

Where can I get information on how to ship a package?

Find out everything that you need to know before you ship any package within Canada or internationally at the New Customer Resource Centre.

What shipping documents do I need to ship a FedEx package within Canada?

All you need is your FedEx shipping label. You can prepare your FedEx Express® or FedEx Ground® shipping label online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

For more information on how to prepare shipping documents for your FedEx packages for delivery within Canada, visit the New Customer Resource Centre.

What shipping documents do I need to ship a FedEx package internationally?

To ship a FedEx Express® and FedEx Ground® package to the U.S. or any other country outside Canada, you will need to complete an international air waybill. You can complete it online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

All non-document international shipments also require a Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, electronics, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.

For more information on shipping documents, please visit our International Services section at Additional forms may also be required for the different commodities you ship outside Canada. Please visit our Customs Tools section, or call 1.800.GoFedEx 1.800.463.3339 for more details.

What is the difference between "document" and "non-document" or “product” shipments for international shipping?

A "document" shipment includes paper of little or no commercial value such as business correspondence, and generally doesn't require a Commercial Invoice. A "non-document" or “product” shipment defines all other shipments and printed materials of value. Examples include clothing, automobile parts, sports equipment, books, etc. All non-document international shipments require a Commercial Invoice.

Does FedEx International Ground service include customs clearance of my shipment?

To help facilitate international shipping, FedEx Ground® can arrange for customs clearance of your shipment with FedEx International Ground Brokerage-Inclusive Service. There is a fee for this service.

Learn more.

What shipping documents do I need if my international shipment is a gift?

In addition to the FedEx International Air Waybill, other customs forms may still be required for gift shipments to international destinations. Follow these tips when shipping gifts:

Gift Exemption for Duties and Taxes
Many countries and economies allow gifts to enter the country duty-free if the value of the gift is less than a certain amount. Any amount above the stated value may be subject to import duties and taxes.

To qualify as a gift, your shipment should meet the following requirements:

  • The shipping documentation must be clearly marked "GIFT" and include a detailed description of the commodity.
  • In some countries, the shipment must be sent person to person — with no company involvement or indication of involvement on the shipping documentation.

For additional information, review our Important Tips for Shipping Gifts or call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

How do I determine duties and taxes for my international shipments?

Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Customs officials assess duties and taxes based on information provided on the air waybill, the Commercial Invoice and other relevant documents.

Learn more about duties and taxes.

How do I get my package to FedEx?

You can choose from three options:

  • Drop your package off at a FedEx Drop-off Location. Use our online Drop-off Locator to find the closest FedEx staffed locations or drop boxes near you. View or print a map showing FedEx locations and get driving directions.
  • Arrange for a courier pickup online. From the Ship tab menu, select Schedule a Pickup and you can schedule a same-day or next-day pickup for your FedEx Express® packages or a next-day pickup for your FedEx Ground® and FedEx Freight® (LTL) packages. FedEx Ground® and FedEx Freight® (LTL) couriers pick up packages at business addresses only.
  • Use an already scheduled regular pickup.


What is dimensional weight pricing?

When you tender a package to FedEx Express® or FedEx Ground®, the transportation charges may be calculated based on volume rather than the actual weight. This “volumetric standard” applies when the dimensional (DIM) weight of your package is greater than its actual weight. To make invoicing as easy as possible — and to avoid unexpected costs, it is important to enter accurate dimensions when processing a shipment using a FedEx® electronic shipping solution or manually. To obtain a rate quote, use the ‘Get Rates and Transit Times’ tool at

How do I determine if dimensional weight applies to my package?

To determine whether the dimensional weight applies for a FedEx Express® or FedEx Ground® package, please refer to the ‘Additional Fees/Surcharges and Information’ section at the back of the FedEx Express and FedEx Ground Standard List Rates Guides.

FedEx reserves the right to modify or amend the Dimensional Weight standard without notice. For further information call 1.800.GoFedEx 1.800.463.3339.

Where can I get information and assistance on FedEx® Compatible Solutions?

The FedEx Compatible program can help your business do more and stay competitive by integrating FedEx shipping functionality into the software you use every day.

Learn more about FedEx Compatible, including benefits, implementation process, and support contacts.

If you need technical assistance after installation, please contact your compatible service provider.