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FedEx can help you ship what you want, where you want and when you want. It couldn't be easier or more convenient.

ShowShipping Information
What service do I use to ship my package?

In Canada, FedEx offers FedEx Express and FedEx Ground services.

FedEx Express offers reliable, time-definite delivery of your most urgent shipments across Canada and to more than 220 countries around the world, all backed by our Money-Back Guarantee.

FedEx Ground gives you a competitively priced choice for delivering shipments on time to every business address in Canada and to the continental U.S.

Can I prepare my shipping documents online?

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, login to FedEx Ship Manager™ at fedex.ca to process your shipment. Print out your shipping labels on a laser printer and you're ready to ship!

Where can I get information on how to ship a package?

Find out everything that you need to know before you ship any package within Canada or internationally in our comprehensive online Shipping Guide.

ShowShipping Documentation - Domestic
What shipping documents do I need to ship a FedEx package within Canada?

All you need is your FedEx shipping label or air waybill. You can prepare your shipping label online using FedEx Ship Manager at fedex.ca.

Or for FedEx Express shipments, you can use the FedEx Intra-Canada Air Waybill and print or type in the required information. For more information on how to complete an air waybill, go to the Prepare Documents section in the Shipping Guide.

You can order the FedEx Intra-Canada Air Waybill and other supplies online, or by calling 1.800.GoFedEx 1.800.463.3339.

If you prepare your FedEx Ground shipments manually you will need to:

  • Apply an address label to the top of the package. Include the postal code and consignee telephone number.
  • Affix a FedEx Ground bar code on top of each package.
  • Complete the FedEx Ground Pickup Record. Apply one of the labels marked 'FedEx Ground Tracking ID' to your FedEx Ground Pickup Record when you request declared value or other special services.


To order FedEx Ground bar codes, Pickup Records and other supplies, please call 1.800.GoFedEx 1.800.463.3339.

For more information on how to prepare shipping documents for your FedEx Ground package for delivery within Canada, visit the Shipping Guide.

ShowShipping Documentation - International
What is the difference between "document" and "non-document" or “product” shipments for international shipping?

A "document" shipment includes paper of little or no commercial value such as business correspondence, and generally doesn't require a Commercial Invoice. A "non-document" or “product” shipment defines all other shipments and printed materials of value. Examples include clothing, automobile parts, sports equipment, books, etc. All non-document international shipments require a Commercial Invoice.

What shipping documents do I need to ship a FedEx Express package internationally?

To ship a FedEx Express package to the U.S. or any other country outside Canada, you will need to complete an international air waybill. You can complete it online using FedEx Ship Manager at fedex.ca. Or you can use the FedEx International Air Waybill and print or type in the required information. You can order the FedEx International Air Waybill and other supplies online, or call 1.800.GoFedEx 1.800.463.3339.

All non-document international shipments also require a Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, videotapes, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.

You may also require a NAFTA Certificate of Origin for shipments to Mexico or the U.S., and a Shipper's Export Declaration B13A. You can download or complete these and other commonly used international forms online.

For more information on how to prepare shipping documents to ship internationally, please visit our online Shipping Guide. Additional forms may also be required for the different commodities you ship outside Canada. Please visit our Customs Tools section, or call 1.800.GoFedEx 1.800.463.3339 for more details.

What shipping documents do I need to ship a FedEx Ground package to the U.S.?

You will have to prepare a FedEx shipping label. You can prepare your labels quickly online using FedEx Ship Manager at fedex.ca. Simply enter the required information, print out the shipping label on your laser printer, and affix it to the top of your package. When you process your last shipment of the day, print out the Ground Manifest Report directly from FedEx Ship Manager at fedex.ca and give it to your courier at pickup.

All non-document international shipments also require a FedEx Ground Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, videotapes, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.
You may also require a NAFTA Certificate of Origin for shipments to Mexico or the U.S., and a Shipper's Export Declaration B13A. You can download or complete these and other commonly used international forms online.

If you prepare your FedEx Ground packages manually you will need to:

  • Apply an address label to the top of the package. Include the zip code and recipient telephone number.
  • Affix a FedEx International Ground bar code on top of each package.
  • Complete and affix a blue FedEx Ground international shipment label to each package. You can number each package in the shipment in consecutive order in the box labelled 'Package #'. In the box labelled 'Total Pkgs in Shipment', record the total number of packages in the shipment.
  • Prepare and attach the customs documents. Include 5 copies of the Commercial Invoice in the FedEx Ground Pouch labelled 'Customs Documents Enclosed' and affix it to the first package in the shipment.
  • Complete the FedEx Ground Pickup Record. In the lower right-hand corner, total the number of packages shipped to the U.S.that day.


To order FedEx Ground bar codes, Pickup Records and other supplies, please call 1.800.GoFedEx 1.800.463.3339.

For more information on how to prepare shipping documents for your FedEx Ground package for delivery to the continental U.S., please visit the How to Ship.

What shipping documents do I need if my international shipment is a gift?

In addition to the FedEx International Air Waybill, other customs forms may still be required for gift shipments to international destinations. Follow these tips when shipping gifts:

  • The shipping documentation must be clearly marked “GIFT” and include a detailed description of the commodity to receive special import clearance handling at destination. Note: this is only available for shipments to those countries that recognize special entry status for gift shipments; a maximum dollar amount for duty and tax exemption usually applies. The description on the air waybill must also include a brief description of the contents, as required by customs, for example “gift shipment of books and various men’s clothing made of cotton.”
  • Many countries allow gifts to enter the country duty free if the value is less than a certain amount. This amount varies from country to country.
  • In some countries, the shipment must be sent person to person – with no company involvement or indication of involvement on the shipping documentation.

For more information on shipping restrictions for specific countries, please call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

 

ShowGetting your package to FedEx
How do I get my package to FedEx?

You can choose from three options:

 

How do I find a FedEx Drop-off location?

Use our online Drop-off Locator to find the closest FedEx staffed locations or drop boxes near you. View or print a map showing FedEx locations and get driving directions.

How do I request a courier?

From the Ship tab menu, select Schedule a Pickup and you can schedule a same-day or next-day pickup for your FedEx Express packages or a next-day pickup for your FedEx Ground packages. FedEx Ground couriers pick up packages at business addresses only.

If you ship many packages a week and would like to schedule a regular pickup, please call 1.800.GoFedEx 1800.463.3339.

You may also qualify for discounts if you drop off your shipments at one of 1,100 FedEx locations across Canada. Visit our Drop-off Locator to find the locations closest to you.

ShowDimensional Weight
What is dimensional weight pricing?

When you tender a package to FedEx Express or FedEx Ground, the transportation charges may be calculated based on volume rather than the actual weight. This “volumetric standard” applies when the dimensional (DIM) weight of your package is greater than its actual weight. To make invoicing as easy as possible — and to avoid unexpected costs, it is important to enter accurate dimensions when processing a shipment using a FedEx® electronic shipping solution or manually. Please note that shipments in FedEx packaging are not currently subject to dimensional weight pricing. To obtain a rate quote, use the ‘Get Rates and Transit Times’ tool.

How do I determine if dimensional weight applies to my package?

Determining Dimensional Weight for Your FedEx Express® Package

1. Dimensional-weight pricing is applicable on a per-package basis. To calculate the dimensional weight for your intra-Canada and international packages multiply the length by width by height of each package in inches and divide by 139 cubic inches per pound (if multiplied in centimetres divide by 5,000 cubic centimetres per kilogram). If the dimensional weight exceeds the actual weight, FedEx will assess charges based on the dimensional weight.

2. Round dimensions of one-half inch or greater to the next whole number; round dimensions less than one-half inch down. Round the final calculation to the next whole pound (if multiplying in centimetres, round dimensions that are a fraction of a centimetre to the next whole number and the final calculation to the next whole kilogram). This is the dimensional weight of your package. If this weight exceeds the actual weight, charges will be assessed based on the dimensional weight.

3. Compare the dimensional weight of your package to the actual weight using the same unit of measurement.

4. For rating purposes, billable dimensional weight is always converted to pounds.

Determining Dimensional Weight for Your FedEx Ground® Packages

Dimensional weight is based on volume (the amount of space a package occupies in relation to its actual weight). If the cubic size of your FedEx Ground package measures three cubic feet (5,184 cubic inches or 84,951 cubic centimetres) or greater, you will be charged the greater of the dimensional weight or the actual weight. A package weighing 150 lbs. (68 kg) or less and measuring greater than 130 inches (330 cm) in combined length and girth will be classified by FedEx Ground as an “Oversize” package. All packages must have a combined length and girth of no more than 165 inches (419 cm). An oversize charge per package will also apply to any package measuring greater than 130 inches (330 cm) in combined length and girth. Shipping charges for packages smaller than three cubic feet are based on actual weight.

To determine if dimensional weight applies to your FedEx Ground package, follow these steps:

1. Dimensional-weight pricing is applicable on a per-package basis. To calculate the dimensional weight for your intra-Canada packages multiply the length by width by height of each package in inches and divide by 166 cubic inches per pound (if multiplied in centimetres divide by 6,000 cubic centimetres per kilogram) and for your U.S.-bound packages use the same formula, but divide by 139 cubic inches per pound (if multiplied in centimetres divide by 5,000 cubic centimetres per kilogram). If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. If the actual weight or dimensional weight exceeds 150 lbs. (68 kg) then the prorated per-pound rate will be used.

2. Compare the dimensional weight of your package to the actual weight using the same unit of measurement.