Frequently Asked Questions



Find answers to your shipping questions at FedEx.

Find answers to your shipping questions at FedEx.

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Frequently Asked Questions

In Canada, FedEx offers FedEx Express®, FedEx Ground®, and FedEx Freight® (LTL) services.

FedEx Express® offers reliable, time-definite delivery of your most urgent shipments across Canada and to more than 220 countries around the world, all backed by our Money-Back Guarantee.

FedEx Ground® provides an affordable, reliable shipping option to every business address in Canada and to the continental U.S., backed by our Money Back Guarantee.

FedEx Freight® provides reliable, day-definite delivery for your palletized LTL freight shipments across Canada and crossborder U.S. and Mexico.

No. You can use your own packaging materials. FedEx Express provides some shipping materials for FedEx Express® shipments that are available at no extra charge. Please note that FedEx Express® packaging cannot be used to ship FedEx Ground packages. FedEx Ground depends on shippers to tender their packages packed and ready to be shipped.

Learn More about packaging materials.

To help get your shipment safely to its destination in the same condition it was sent, please review the following tips on how to pack.

    Choose cushioning of appropriate density and thickness, and use enough to fill all void spaces in your shipping container.

  2. BOX IT. 
    Select an appropriate container that is large enough to accommodate the proper thickness of cushioning material.

  3. SEAL IT 
    Apply at least three strips of packaging tape to the top and bottom sides of the container using the H taping method.

  4. LABEL IT 
    Place the shipping label with the recipient's full address on the most visible side of the container away from any folds or seams.

Yes, it's easy to prepare your shipments online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

Learn more about shipping online.

With FedEx® Mobile you can ship, track, schedule pickups, and more when it’s convenient for you. Simply go to and select the option Shipping. Or enter to start shipping immediately, using a credit card.

Visit to learn more about our easy mobile solutions.

Find out everything that you need to know before you ship any package within Canada or internationally with our Learn to Ship guide.

All you need is your FedEx shipping label. You can prepare your FedEx Express® or FedEx Ground® shipping label online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

For more information on how to prepare shipping documents for your FedEx packages for delivery within Canada, visit Intra-Canada Shipping.

To ship a FedEx Express® and FedEx Ground® package to the U.S. or any other country outside Canada, you will need to complete an international air waybill. You can complete it online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

All non-document international shipments also require a Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, electronics, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.

For more information on shipping documents, please visit our International Services section at Additional forms may also be required for the different commodities you ship outside Canada. Please visit our Customs Tools section, or call 1.800.GoFedEx 1.800.463.3339 for more details.

A "document" shipment includes paper of little or no commercial value such as business correspondence, and generally doesn't require a Commercial Invoice. A "non-document" or “product” shipment defines all other shipments and printed materials of value. Examples include clothing, automobile parts, sports equipment, books, etc. All non-document international shipments require a Commercial Invoice.

To help facilitate international shipping, FedEx Ground® can arrange for customs clearance of your shipment with FedEx International Ground Brokerage-Inclusive Service. There is a fee for this service.

Learn more about international shipping.

In addition to the FedEx International Air Waybill, other customs forms may still be required for gift shipments to international destinations. Follow these tips when shipping gifts:

Gift Exemption for Duties and Taxes
Many countries and economies allow gifts to enter the country duty-free if the value of the gift is less than a certain amount. Any amount above the stated value may be subject to import duties and taxes.

To qualify as a gift, your shipment should meet the following requirements:

  • The shipping documentation must be clearly marked "GIFT" and include a detailed description of the commodity.
  • In some countries, the shipment must be sent person to person — with no company involvement or indication of involvement on the shipping documentation.

For additional information, review our Important Tips for Shipping Gifts or call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.


Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Customs officials assess duties and taxes based on information provided on the air waybill, the Commercial Invoice and other relevant documents.

Learn more about duties and taxes.

You can choose from three options:

  • Drop your package off at a FedEx Drop-off Location. Use our online Drop-off Locator to find the closest FedEx staffed locations or drop boxes near you. View or print a map showing FedEx locations and get driving directions.
  • Arrange for a courier pickup online. From the Ship tab menu, select Schedule a Pickup and you can schedule a same-day or next-day pickup for your FedEx Express® packages or a next-day pickup for your FedEx Ground® and FedEx Freight® (LTL) packages. FedEx Ground® and FedEx Freight® (LTL) couriers pick up packages at business addresses only.
  • Use an already scheduled regular pickup.

Payment may be in the form of a valid credit card (Visa, MasterCard, and American Express).

When you tender a package to FedEx Express® or FedEx Ground®, the transportation charges may be calculated based on volume rather than the actual weight. This “volumetric standard” applies when the dimensional (DIM) weight of your package is greater than its actual weight. To make invoicing as easy as possible — and to avoid unexpected costs, it is important to enter accurate dimensions when processing a shipment using a FedEx® electronic shipping solution or manually. To obtain a rate quote, use the ‘Get Rates and Transit Times’ tool at

To determine whether the dimensional weight applies for a FedEx Express® or FedEx Ground® package, please refer to the ‘Additional Fees/Surcharges and Information’ section at the back of the FedEx Express and FedEx Ground Standard List Rates Guides.

FedEx reserves the right to modify or amend the Dimensional Weight standard without notice. For further information call 1.800.GoFedEx 1.800.463.3339.

The FedEx Compatible program can help your business do more and stay competitive by integrating FedEx shipping functionality into the software you use every day.

Learn more about FedEx Compatible, including benefits, implementation process, and support contacts.

If you need technical assistance after installation, please contact your compatible service provider.

All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example:

  • At FedEx Express, the Global Operations Control Centre manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employs staff meteorologists who can accurately predict weather changes.

  • At FedEx Ground, web-based software is used to monitor weather conditions and road closings. With this information at hand, the FedEx Ground team can make quick decisions about changing the routes of trucks and trailers when and where necessary.

Frequently Asked Questions

A document shipment includes such things as business correspondence, legal documents, contracts, etc. (i.e., documents with a nominal value).

A non-document/product shipment includes such things as clothing, auto parts, books, etc. (usually with a commercial value).

In addition to the Commercial Invoice, a number of other documents may be required depending on the goods, value, or destination country. For detailed information, please see the How-to Ship section of the International Shipping Guide.

The pro-forma invoice is a preliminary bill of sale issued prior to shipping the goods. A Commercial Invoice is prepared by the exporter and is required by the foreign buyer to prove ownership and arrange for payment. The CI is required for all international shipments.

A Harmonized System (HS) Code is an international product classification number and is used to calculate the duty amount owing on your goods. The World Customs Organization (WCO) developed the HS to harmonize global trade and more than 200 countries use the same six-digit code to classify products. For more information, please visit the WCO website.

Typically, the customs value is the value that the purchaser has paid for the goods. For example, if a Canadian purchaser bought a computer from a U.S. vendor for USD$2000 then the vendor must indicate that value on the Commercial Invoice, even if the vendor’s cost to purchase was only USD$1000. For more information, see the Determine Duties and Taxes tab in the Duty & Tax Resources section of the International Shipping Guide.

The declared/customs value is what the purchaser has paid for the goods.

The value for carriage is the maximum amount for FedEx liability and cannot exceed the customs value.

Incoterms are a set of rules that define the role between the seller and buyer for an international transaction. For example, Delivered Duty Paid (DDP) means that the seller is responsible for arranging shipping and delivery, and also for the import clearance and payment of duty and taxes. For a list of terms, please visit the International Chamber of Commerce website.

You may need an export license, certificate, or permit when exporting certain goods. For more information, please visit the Government of Canada website.

Clearance delays may occur for a variety of reasons; the following are some examples:

  • Missing documentation
  • Incomplete, missing, or inaccurate information on documentation
  • Additional documentation required by regulatory agencies
  • Processing required by regulatory agencies

If additional information is required, FedEx will attempt to contact the recipient or shipper.

Customs brokers have the knowledge and expertise to handle everything from basic clearance to complex trade issues. Many customers choose to use the services of a customs broker for simplicity and to help ensure regulatory compliance. In Canada, customs brokers are licensed and regulated by the Canada Border Services Agency (CBSA).