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Looking for answers to questions about a specific technical question? Please see the frequently asked questions below.

If you have additional questions, please call our technical support hotline at 1.877.339.2774.

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I’m new to using fedex.ca; what can I do online?

To learn about the tools and information available on fedex.ca, please visit the fedex.ca Resource Centre.

You can register for fedex.ca and open an account online with your credit card, and start shipping immediately.

The FedEx Services and Tools link, also in every page header, leads you to information about a range of services to get your shipment to its destination on time, tools to help you ship more efficiently, along with a wealth of information to help make the shipping process quick and easy. Information accessible here includes:

  • Service Info: all the information you need to find the FedEx service to meet your shipping needs.
  • Shipping Tools: FedEx provides you with tools and applications to help you ship more efficiently
  • Shipping Guide: explains everything you need to know about shipping with FedEx.


And of course you can ship online using FedEx Ship Manager at fedex.ca. 

How do I ship online?

You will need a FedEx Account Number. You can open an account online with your credit card.

The first step in the process is to register for a fedex.ca login ID and password. Once you have completed this portion of the registration process, you will then be prompted to enter your credit card and billing information order to open an account.

You can now begin shipping immediately using both FedEx Express and FedEx Ground services.

For more information about FedEx Ship Manager at fedex.ca, view the demo.

Learn how to ship online using FedEx Ship Manager at fedex.ca with the Interactive Help Guide. 

How do I get help using one of the online tools on fedex.ca?

For help using the online tools on fedex.ca, such as Schedule a Pickup, Rates and Transit Times, Tracking or any other application or tool, please see the Help link, and any question mark icons within the application for instructions and additional information.

Interactive Help Guide
Learn how to ship online or get help processing specific types of shipments with the Interactive Help Guide. Tutorials in a variety of interactive formats provide the right type of assistance to fit your specific need.

Try the Interactive Help Guide now >>


If you require additional assistance for a specific question or problem, call our technical support hotline at 1.877.339.2774. 

ShowTechnical Support for FedEx Ship Manager™ at fedex.ca
Interactive Help Guide

Learn how to ship online or get help processing specific types of shipments with the Interactive Help Guide. Tutorials in a variety of interactive formats provide the right type of assistance to fit your specific need.

Try the Interactive Help Guide now >>

How do I get help with a specific issue?

Please review the FedEx Ship Manager at fedex.ca online tutorial. If you require additional assistance for a specific question or problem, please call our technical support hotline at 1.877.339.2774.

How do I get help using FedEx Ship Manager at fedex.ca Shipping Adminstration?


For help using FedEx Ship Manager at fedex.ca Shipping Administration you can download the following support materials:



If you require additional assistance for a specific question or problem, please call our technical support hotline at 1.877.339.2774.

ShowTechnical Support for FedEx Ship Manager™ Software
How do I get help using FedEx Ship Manager Software?

You can download the FedEx Ship Manage Software User Guide. If you require additional assistance for a specific question or problem, please call our technical support hotline at 1.877.339.2774. 

How do I transfer my address book to FedEx Ship Manager Software?

Instructions on how to transfer different types of address books are available for download on the FedEx Ship Manager Software information page. 

If you require additional assistance for a specific question or problem, please call our technical support hotline at 1.877.339.2774.

How do I process a FedEx Express multi-piece shipment and obtain an accurate rate quote?

Instructions on how to process a FedEx Express multi-piece shipment and obtain an accurate rate quote are available for download on the FedEx Ship Manager Software information page. 

If you require additional assistance for a specific question or problem, please call our technical support hotline at 1.877.339.2774.

ShowTechnical Support for FedEx Ship Manager™ Server
What is FedEx Ship Manager Server?

FedEx Ship Manager Server (FSMS) is a solution for high-volume shippers, giving you the speed and convenience of a dedicated connection to FedEx. FSMS is for the most technologically advanced shippers who need to process, label and ship large volumes of packages. The software solution allows full integration of the FedEx service modules – tracking, rating and routing – with a company’s existing computer systems.

How do I qualify for FedEx Ship Manager Server?

To find out if your organization qualifies for FedEx Ship Manager Server, please call 1.800.GoFedEx 1.800.463.3339 or contact your FedEx Account Executive.

 

How fast is FedEx Ship Manager Server?

FedEx Ship Manager Server can process an average of eight transactions per second. Many other transactions take even less time.

How do I get help using FedEx Ship Manage Server?

If you require technical assistance, please call our technical support hotline at 1.877.339.2774.