FedEx InSight® Frequently Asked Questions

Find the answers to frequently asked questions about FedEx InSight.

ShowAbout FedEx InSight
What is InSight?

InSight is a free management tool on fedex.ca that lets you monitor the real-time status of your shipments and automatically alerts you and others of critical events that affect your shipments.

What are the benefits of FedEx InSight?

  • Save time by eliminating the need to track each package separately.
  • Provide current status information if a shipment is delayed.
  • More efficiently plan manufacturing or distribution resources with proactive delay notifications, thereby decreasing costs.

ShowRegistration
What do I need to register for InSight?

In order to complete the simple, online registration process, you will need:

  • A FedEx account number. If you do not have a FedEx account number, you can open an account now.
  • Your fedex.ca login ID. If you have an account, but do not have a fedex.ca login ID, you can register for fedex.ca now.

How do I register?

Go to fedex.ca, select the top tab for 'Track' and then select FedEx InSight. Select the 'InSight Registration Checklist' in the Getting Started section. Review the registration checklist and then select 'Register Now'. Enter your fedex.ca login (or click on 'Sign Up Now' to get one). Enter the account number(s) and/or company name and address for InSight to display your shipments.

Why Register?

FedEx considers the security of your shipment information a top priority and therefore, registration is required for visibility to shipment information. After you register, you can get real-time status of your shipments inbound, outbound and third party without tracking numbers or reference numbers. You can receive proactive notifications about critical shipping events and possible actions to expedite the delivery. You will be able to sort or download your shipment information as well as invite others to the same visibility that you have.

ShowHelp
Where can I get additional information and technical help?

From any of the InSight screens, select the Customer Support link or you may call 1.877.339.2774.

Where can I get help or find out more information about a specific InSight screen?

Select the Quick Help link on the screen for help or for more information about that specific screen.

ShowLogin
What if I forgot my password?

If you have forgotten your password, click on the 'Forgot your password?' link on the login page. You will be asked for your user ID, and then be presented with your reminder question. Once you answer your reminder question successfully, you can either have your password e-mailed to you or reset your password online.

How can I change my password?

If you would like to change your password, click on the 'Forgot your password?' link on the login page, answer your reminder question successfully, and reset your password.

ShowBrowser Requirements
What browser should I use?

InSight recommends using Internet Explorer 5.0 or higher or Netscape 6.2 or higher. A JavaScript enabled browser is required.

ShowShipments
Can I see shipments that were created prior to registration?

InSight displays shipments created after the registration has been approved. Any shipment created prior to approval of the registration will not be visible in InSight.

Note: To see shipments created prior to the InSight registration approval, please visit fedex.ca and select the top tab, 'Track' for other options:

  • Track with your tracking number by selecting the top Track tab, and then 'Track by Tracking Number'.
  • Track FedEx Express shipments by reference number by selecting the top Track tab, and then 'Track by Reference'.
  • Track FedEx Ground shipments by reference, purchase order or invoice number by selecting the top Track tab, and then 'Track by Reference'.

How long are my shipments visible in InSight?

InSight displays shipments from the time that FedEx picks up the shipment until 4 days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.

Note: InSight Views (Inbound, Outbound and Third Party) have a link for 'Download' if you need to download the shipment data to your computer for archiving.

How does InSight find my shipments?

InSight finds your shipments by matching information in shipment records to your approved account number(s) and/or company name and address combinations in your InSight profile. To see account numbers and/or company name and address that InSight is using to identify your shipments, login to InSight, then select the top tab, 'My Options' and then select the link, 'Shipments'.

How many account numbers and locations can I request for InSight visibility?

InSight allows an unlimited number of account numbers or company name and address.

How soon will I see my shipments?

You will see shipments created after the completion of the approval process.

Note: Shipments that have been sent prior to the completion of the process will not be visible. To see shipments created prior to approval of the request, please visit fedex.ca and select the top tab, 'Track' for other options such as 'Track by Reference'.

How do I find the status of my shipment?

InSight enables you to view the most recent status of your shipment in the status field of the Inbound, Outbound or Third Party View screens. All Views (Inbound, Outbound or Third Party) list individual tracking numbers for your shipments and display the status of each shipment.

Note: You may click on the tracking number to see additional details.

How can I see more details about a specific shipment?

From the View Screens (Inbound, Outbound or Third Party), you can select any tracking number to easily link to the Shipment Detail Screen. This screen allows you to view shipment specifics on your shipment and will also allow you to view critical events about your shipment and possible actions to expedite delivery of your shipment. The Shipment Detail Screen will also provide information about associated shipments within your multiple piece shipment, additional shipment details such as shipment contents, and tracking details all on one page.

How does InSight determine which shipments I see in which views?

InSight determines which shipments are available to you in certain views by how you have requested them with 'My Options' and the 'Shipments' link. You may select inbound, outbound, third party or any combination of these views. All three views are defaulted but can be modified at any time.

Why don't I see all of my shipments?

Shipments are displayed according to your matching criteria (e.g., Account Number match). Shipments that do not include the matching criteria you selected will not appear on InSight. Shipments are displayed according to how you have requested them on the 'My Options' and 'Shipments' link for inbound, outbound or third party view or all of three.

Can anyone else see my shipments?

Yes. Enrolled shippers, recipients and/or third party payers who are authorized may be able to view shipments that pertain to them. You may also invite others to see your shipments. Select 'My Options' and 'Invitations' to invite others to share your InSight visibility. You can withdraw an invitation at any time.

How can I filter or change how shipments are sorted and displayed?

Select the link, 'Filter This View' on the views (Inbound, Outbound and Third Party) to filter how you wish to see the shipments. You can filter by status, service type, country, start date and end date. This view is not saved. For a saved view, see the Customized Views option.

How long does it take after a shipment is sent for it to appear on FedEx InSight?

If your request for visibility has been approved, InSight will display your shipments as soon as FedEx picks up the shipment.

How long is data visible in InSight?

Shipments are displayed in InSight from the time FedEx picks up the shipment until 4 days after delivery. If there is no delivery, shipments are displayed for 15 days from the ship date. International shipments become available when they are manifested for clearance. Intra-Canada shipments that are captured are available when FedEx scans the receipt of the shipment.

What shipments are captured by FedEx InSight?

FedEx InSight captures Intra-Canada and international shipments for FedEx Express and FedEx Ground. Intra-Canada Express shipments processed with a hand-written shipping label may not be visible on InSight at this time.

How do I find a specific shipment?

From the View screens (Inbound, Outbound or Third Party), click on the link, 'Find a Shipment'. Select the radio button for tracking number, reference number or door tag number, enter the number and click submit. The requested shipment will be displayed on the Shipment Detail screen if InSight has matched on the shipment for your profile.

How can I determine the reason(s) for a clearance delay?

Select the Clearance Delay link in the Status field or the Tracking Number from the Inbound, Outbound or Third Party Views. The Shipment Detail Screen will display the reason(s) for the delay and possible recommended actions to help expedite delivery in addition to providing you other pertinent shipment information.

How do I find an explanation of a service type?

A pop-up list of service type abbreviations and corresponding FedEx service names can be viewed by selecting any underlined service type abbreviation that appears on an Inbound, Outbound, Third Party View, or Shipment Detail Screen. Please close the pop-up window before proceeding.

ShowFilter this View
How can I filter or change how shipments are sorted and displayed?

Select the link, 'Filter This View' on the Views (Inbound, Outbound and Third Party) to filter how you wish to see the shipments. You can filter by status, service type, country, start date and end date. A filtered view will be available only while you are viewing it. If you want to create a permanent view use the Customized Views option from the top tab.

ShowFind a Shipment
How can I find a specific shipment?

From the View screens (Inbound, Outbound or Third Party), click on the link, 'Find a Shipment. Select the radio button for tracking number, reference number or door tag number, enter the number and click submit. The requested shipment will be displayed on the Shipment Detail screen.

ShowMy Options: Shipments
How many account numbers can I request for InSight visibility?

You can request unlimited account numbers for InSight to identify shipments for you.

How many locations can I request for InSight visibility?

You can request unlimited locations (company name and address) for InSight to identify shipments for you.

How can I add more shipments (match criteria)?

To add new matching criteria (accounts numbers or company names and addresses), select the top tab, 'My Options' and select the link, 'Shipments'. You will see a list of accounts and/or company names and addresses used to find your shipments for InSight. Select the button, 'Add More Shipments' and provide the requested information about what shipments you would like to see.

What do the icons on the Shipments screen represent?

Inbound View is represented with an arrow pointing into a circle.

Inbound View provides information on shipments where you are identified as the recipient. Shipments are coming inbound to the enrolled account number or location.

Outbound View is represented with an arrow pointing out of a circle.

Outbound View provides information on shipments where you are identified as the shipper. Shipments are going outbound from the enrolled account number or location.

Third Party View is represented with three people

Third Party View provides information on shipments where you are identified as the third party payer. You are paying transportation costs and/or duties and taxes for shipments listed here.

How can I see how InSight is finding my shipments?

InSight assembles your shipments by matching on all shipments moving in the FedEx Express and Ground systems to your FedEx account number and/or company name and address. This is called Shipment matching. Select 'My Options' top tab and then select 'Shipments'. You will see a list of accounts and/or company names and addresses used to find your shipments for InSight. Shipments are matched by 'Direction'. If the shipments are billed shipper to your enrolled account, if the shipment is sent from your account number, or if it was shipped from your company name and location, it appears on your Outbound View. If the shipment was billed to your account as the recipient, if your account number used as the recipient account number of if the shipment was sent to your company name and address, it appears on your Inbound View. If the shipment was billed to your enrolled account as a third party payer, it appears on your Third Party View.

How many people can request visibility to the same account number or company name and address?

InSight allows an unlimited number of requests for the same account number or company name and address. Authorized enrolled shippers, recipients and/or third party payers may be able to view shipments that pertain to them.

How can I remove visibility of a shipment (an account number or company name and address) from InSight?

You can remove any shipment matching criteria (account number or company name/address) by selecting the 'My Options' top tab and then selecting the 'Shipments' link. You will see a list of accounts and/or company names and addresses used to identify your shipments for InSight. Find the specific shipment matching criteria that you want to remove, then click on the 'delete' link in the action column beside the shipment matching criteria.

ShowMy Options: Notifications
How can I request a notification via e-mail or wireless?

Select 'My Options' top tab, then select the link, 'Notifications'. You can select the type of notification (Delivery Attempt, Clearance Delay, Inbound Alert, etc), enter the e-mail address for the notification, time to receive the notification, format (if applicable) and the direction. Click on the button, 'Create Notification'. After you have created your notifications, you will see a list on the same screen of current notifications that InSight will automatically provide.

How many notifications can I request?

InSight allows notifications to an unlimited number of recipients.

How can I see what notifications I have requested?

Select 'My Options' top tab, then select the link, 'Notifications'. You will see a list of current notifications.

How can I change a notification?

Select 'My Options' top tab, then select the link, 'Notifications'. You will see a list of current notifications. Locate the specific notification and click on the edit link in the action column beside the notification you want to change.

How can I delete a notification or stop receiving a notification?

Select 'My Options' top tab, then select the link, 'Notifications'. You will see a list of current notifications. Locate the specific notification and click on the delete link in the action column beside the notification you want to delete.

How can I add a notification?

Select 'My Options' top tab, then select the link, 'Notifications'. You can select what type of notification (Delivery Attempt, Clearance Delay, Inbound Alert, etc), the e-mail address for the notification, time to receive the notification, format and the direction. Click on the button, 'Create Notification'. After you have created your notifications, you will see a list on the same page of current notifications that InSight will automatically notify you as requested.

ShowMy Options: Invitations
How do I send an invitation?

Select 'My Options' top tab, then select the link, 'Invitations'. Enter the e-mail address of the person you want to invite. Then enter the invitee's name and click on the button, 'Send Invitation'. After you have invited others, you will see a list of current invitations of people you have invited. If people have invited you, you will also see a list on the same page of current invitations that you have accepted. An invitation can be withdrawn at any time. 

How can I withdraw an invitation?

To withdraw an invitation, select 'My Options' top tab, then select the link, 'Invitations'. You will see a list of current invitations of people you have invited. Locate the invitation you want to delete and select the link, 'Delete' next to the invitation in the Action column.

How many people can I invite?

InSight allows an unlimited number of invitations.

How do I accept an invitation?

InSight sends an e-mail invitation. When you receive the e-mail invitation, click on the link, 'FedEx InSight Invitation Link' from within the e-mail. You will be prompted to login to fedex.ca using your fedex.ca login (used for shipping or My FedEx). If you do not have a fedex.ca login, click on Sign Up Now to create one. You will be asked to name the invitation (a view of data) that you can easily remember. Click on the button, 'Accept Invitation'.

How long is the invitation valid if the invitee accepts it?

The invitation remains valid until the inviter withdraws it.

How long is the invitation valid if the invitee does not accept it?

The invitation will expire in 5 days if the invitee does not accept it. To resend an invitation that has been expired, the inviter can click on the 'My Options' top tab and the select the link, 'Invitations'. Locate the specific invitation and click on the link, 'resend' in the action column. The resent invitation will expire in 5 days if the invitee does not accept it.

How can I see who I have invited?

Select 'My Options' top tab, then select the link, 'Invitations'. After you have invited others, you will see a list of current invitations of people you have invited. If people have invited you, you will also see a list of current invitations that you have accepted. 

How can I see who has invited me?

Select 'My Options' top tab, then select the link, 'Invitations'. After you have been invited, you will see a list of current invitations of people who have invited you. If you have invited others, you will see a list of current invitations for people you have invited.

ShowMy Options: Views
How can I see shipments inbound to a location?

Select the Inbound View top tab to see the tracking number, ship date, service type, shipper, number of pieces and the current status for inbound shipments. You can click on the tracking number link to see more details of a specific shipment.

How can I see shipments outbound from a location?

Select the Outbound View top tab to see the tracking number, estimated delivery date, service type, recipient company, state, country, number of pieces and the current status for outbound shipments. You can click on the tracking number link to see more details of a specific shipment.

How can I see shipments for Third Party payer?

Select the Third Party View top tab to see the tracking number, estimated delivery date, service type, shipper, shipper country, recipient, recipient country, number of pieces and the current status for Third Party payer shipments. You can click on the tracking number link to see more details of a specific shipment.

ShowMy Options: Customized Views
How can I see shipments sorted the way I want to see them in a saved view?

With InSight you have complete flexibility to create a view that contains only the data you want and organize it so it is easiest for you to use. You can create, modify or delete a customized view via a simple wizard. The state of the view is shown at the bottom of the page as you build it, allowing you complete control over the results. After you have created and saved a Customized View, click on the Customized Views top tab, then select the name of view you created to view a refreshed view of shipments.

If you want to filter a view (Inbound, Outbound, or Third Party View) without saving it, click on the top tab for the view you want to see and select the link, 'Filter this View'.

ShowMy Options: InSight Tutorial
How can I see an InSight tutorial?

Our InSight tutorial can provide more information about the features of InSight. Go to fedex.ca, click on the top tab, 'Track' and then select 'FedEx InSight'.

Click on the button, 'View FedEx Insight Tutorial Now'. The link to the tutorial is also available on the InSight Registration Checklist screen.

ShowMy Options: Personal Information
How can I change my user information?

Selecting 'My Options' at the top of the page and then select 'Personal Information' and then follow the directions on the screen.

ShowMy Options: Preferences
How do I change the data to display in portrait or landscape?

Select 'My Options' top tab and then select the link, 'Preferences'. From the Preferences screen, you can select the between portrait layout and landscape layout for all your InSight views.

How do I set the number of rows to display?

Select 'My Options' top tab and then select the link, 'Preferences'. From the Preferences screen, you can select the number of rows to display for all your InSight views.