Reminder: FedEx InSight® Tracking Feature is Retiring
Get to know your new & improved FedEx® Advanced Tracking experience. FedEx Insight® tracking capabilities are going away soon, but you will still have access to FedEx Insight to manage your accounts & invitations.
Frequently Asked Questions
FedEx InSight is a free management tool on fedex.ca that lets you monitor the real-time status of your shipments and automatically alerts you and others of critical events that affect your shipments.
- You’ll receive current status information if a shipment is delayed, which enables you to avoid customer complaints and expedite timely problem resolution.
- You can more efficiently plan manufacturing or distribution resources with proactive delay notifications, thereby decreasing costs.
- You can also invite other users to view the status of your shipment.
In addition to the same benefit from FedEx Insight, the advanced FedEx Tracking application provides a modern user interface with more options for filter, search and customization. You can enjoy all the convenience from FedEx Tracking after setting up your account matching criteria in FedEx Insight (see section “My Options: Shipments” below).
New FedEx Customers:
If you're not currently an account holder, you can open an account now. You will be asked to create a fedex.ca login ID during the process of creating a new account online. After the new account and the fedex.ca login are created, click "LOG IN" on fedex.ca/insight and follow the steps to register FedEx Insight.
You will need to have the following information available:
- FedEx account number.
- Account's contact name: the person at your company who is the primary shipping contact.
- Complete company address associated with the FedEx account number.
FedEx considers the security of your shipment information a top priority; therefore, registration is required for visibility to shipment information. After you register, you can get real-time status of your shipments inbound, outbound and third party without tracking numbers or reference numbers. You can receive proactive notifications about critical shipping events and possible actions to expedite the delivery. You will be able to sort or download your shipment information as well as invite others to the same visibility that you have.
Click on the "Forgot your password?" link on the login page. You will be asked for your user ID and then be presented with your reminder question. Once you answer your reminder question successfully, you can either have your password emailed to you or reset your password online.
Click on the "Forgot your password?" link on the login page, answer your reminder question successfully and reset your password.
FedEx InSight displays shipments created after your registration is approved. Any shipment created prior to approval will not be visible on FedEx InSight pages.
Note: To see shipments created prior to the registration approval, go to fedex.com and select Track for other options.
The online tool displays shipments from the time FedEx picks up the shipment until four days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.
Note: FedEx InSight views (Inbound, Outbound and Third Party) have a link for “Download” if you need to download the shipment data to your computer for archiving.
The system matches information in shipment records to your approved account number(s) and/or company name and address combinations identified in your FedEx InSight profile. To see account numbers and/or company name and address that FedEx InSight is using to identify your shipments, log in to FedEx InSight, select My Options in the top tab and click on Shipments.
You may include an unlimited number of account numbers, company names and addresses.
You will see shipments created after the completion of the approval process.
Note: To see shipments created prior to the registration approval, go to fedex.com and select Track for other options.
FedEx InSight enables you to view the most recent status of your shipment in the status field of the Inbound, Outbound or Third Party View screens. All Views (Inbound, Outbound or Third Party) list individual tracking numbers for your shipments and display the status of each shipment.
Note: You may click on the tracking number to see additional details.
From the view screens (Inbound, Outbound or Third Party), you can select any tracking number to easily link to the Shipment Detail screen. This screen allows you to view shipment specifics on your shipment, critical events about your shipment and possible actions you may take to expedite delivery of your shipment.
The Shipment Detail screen also provides information about associated shipments within your multiple-piece shipment, additional shipment details such as shipment contents and tracking details all on one page.
Shipments are available to you in certain views based on how you’ve requested them with “My Options” and the “Shipments” link. You may select Inbound, Outbound, Third Party or a combination of these views. All three views are defaulted but can be modified at any time.
Shipments are displayed according to your matching criteria (e.g., account number match). Shipments that do not include the matching criteria you selected will not appear in FedEx InSight. Shipments are displayed according to how you have requested them on the “My Options” and “Shipments” link for Inbound, Outbound or Third Party view, or all three.
Yes. Enrolled shippers, recipients and/or third-party payers who are authorized in FedEx InSight may be able to view shipments that pertain to them. You may also invite others to see your shipments. Select ”My Options” and “Invitations” to invite others to share your FedEx InSight visibility. You can withdraw an invitation at any time.
Select “Filter This View” on the Inbound, Outbound and Third Party views to filter how you wish to see the shipments. You can filter by status, service type, country, start date and end date. This view is not saved; for a saved view, see the Customized Views option. To use the more flexible filter, search and customization capabilities, you may use the advanced FedEx Tracking application.
If your request for visibility has been approved, FedEx InSight will display your shipment as soon as FedEx picks it up for delivery.
Shipments are displayed in FedEx InSight from the time FedEx picks up the shipment until four days after delivery. If there is no delivery, shipments are displayed for 15 days from the ship date. International shipments become available when they are manifested for clearance. U.S. and Canada domestic shipments that are captured are available when FedEx scans the receipt of the shipment.
FedEx InSight captures domestic and international shipments for FedEx Express, FedEx Ground and FedEx Freight. Shipments processed with a hand-written shipping label may not be visible on FedEx InSight at this time.
From the Inbound, Outbound or Third Party view screens, click “Find a Shipment.” Select the radio button for tracking number, reference number or door tag number; enter the number, and click “Submit.” If the information matches with your profile, the requested shipment will be displayed on the Shipment Detail screen.
Select the Clearance Delay link in the Status field or the Tracking Number from the Inbound, Outbound or Third Party views. The Shipment Detail screen will display the reason(s) for the shipment delay and possible recommended actions to help expedite delivery, in addition to providing you other pertinent shipment information.
You can view a pop-up list of service type abbreviations and corresponding FedEx® service names by selecting any underlined service type abbreviation that appears on an Inbound, Outbound, Third Party view or Shipment Detail screen. Close the pop-up window before proceeding.
From the Inbound, Outbound or Third Party view screens or from a customized view that has already been created and saved, click "Download this view." All FedEx InSight views can be downloaded as an ASCII comma delimited file (.csv). Once the download has started, a small window will appear. You’ll be prompted to open or save the download — choose the save option. After saving the file, it can be opened using an appropriate software program, such as a spreadsheet, database or word processor.
You can request unlimited account numbers.
You can request unlimited locations (company name and address).
To add new matching criteria (accounts numbers or company names and addresses), select "My Options" and "Shipments." You’ll see a list of accounts and/or company names and addresses used by FedEx InSight to find your shipments. Select "Add More Shipments" and provide the requested information for the shipments you would like to see.
Inbound view is represented with an arrow pointing into a circle.
Inbound view provides information on shipments that identify you as the recipient. Shipments are coming inbound to the enrolled account number or location.
Outbound view is represented with an arrow pointing out of a circle.
Outbound view provides information on shipments that identify you as the shipper. Shipments are going outbound from the enrolled account number or location.
Third Party view is represented with three people.
Third Party view provides information on shipments that identify you as the third-party payer. You are paying transportation costs and/or duties and taxes for shipments listed here.
FedEx InSight assembles your shipments by matching all shipments moving in the FedEx Express and FedEx Ground systems to your FedEx account number and/or company name and address. This is called shipment matching. Select "My Options" and select "Shipments." You will see a list of accounts and/or company names and addresses used by FedEx InSight to find your shipments.
Shipments are then matched by "Direction."
- Shipments appear on your Outbound view if you’re identified as the shipper using your enrolled account, your account number or your company name and location.
- Shipments appears on your Inbound view if they are billed to your account as the recipient; if your account number was used as the recipient account; or if the shipments were sent to your company name and address.
- Shipments appear on your Third Party view if they are billed to your enrolled account as a third-party payer.
FedEx InSight allows an unlimited number of requests for the same account number or company name and address. Authorized enrolled shippers, recipients and/or third-party payers may be able to view shipments that pertain to them.
You can remove any shipment matching criteria (account number or company name/address) by selecting "My Options" and "Shipments." You’ll see a list of accounts and/or company names and addresses used to identify your shipments for FedEx InSight. Find the specific shipment matching criteria that you want to remove, then click "Delete" in the action column beside the shipment matching the criteria.
You can include an unlimited number of recipients.
Select "Settings" after you log into FedEx Tracking.
Select "Settings " after you log into FedEx Tracking. Then locate the specific notification and click the edit link in the action column next to it. Make changes as needed.
Select "Settings" after you log into FedEx Tracking. Click "Create" to add a new notification. After you’ve created your notifications, you’ll see a current list on the same page.
Select "My Options" then "Invitations." Enter the name and email address of the person you want to invite, then click "Send Invitation." You’ll see a list of invitations to people you have invited and a list of invitations you’ve accepted from other people. An invitation can be withdrawn by the inviter at any time.
To withdraw an invitation, select "My Options" then "Invitations." You’ll see a list of current invitations. Locate the invitation you want to delete and select "Delete" next to the invitation in the Action column.
You can invite an unlimited number of people.
You’ll receive an email invitation from FedEx InSight. Click "FedEx InSight invitation link." You’ll be prompted to log in to fedex.ca using your login. If you do not have a fedex.ca login, click on “Sign up now.” You’ll be asked to name the invitation (a view of data) that you can easily remember. Click on the button "Accept invitation."
The invitation remains valid until the inviter withdraws it.
The invitation will expire in five days if the invitee does not accept it. To resend an expired invitation, click "My Options" and "Invitations." Locate the specific invitation and click “Reesend” in the action column. The resent invitation will expire in five days if the invitee does not accept it.
Select "My Options" then "Invitations." You’ll see a list of invitations to people you have invited and a list of invitations you’ve accepted from other people.
Select "My Options" then "Invitations." After you have been invited, you’ll see a list of current invitations of people who have invited you. If you have invited others, you will see a list of current invitations for people you have invited.
Select “Inbound view” to see the tracking number, ship date, service type, shipper, number of pieces and the current status for inbound shipments. You can click on the tracking number link to see more details of a specific shipment.
Select “Outbound view” to see the tracking number, estimated delivery date, service type, recipient company, state, country, number of pieces and the current status for outbound shipments. You can click on the tracking number link to see more details of a specific shipment.
Select “Third Party view” to see the tracking number, estimated delivery date, service type, shipper, shipper country, recipient, recipient country, number of pieces and the current status for third-party payer shipments. You can click on the tracking number link to see more details of a specific shipment.
You have complete flexibility to create a view that contains only the data you want and organize it so it is easiest for you to use. You can create, modify or delete a customized view via a simple wizard. The state of the view is shown at the bottom of the page as you build it, allowing you complete control over the results. After you’ve created and saved a customized view, click on Customized Views and select a name for a refreshed view of the shipments.
If you want to filter a view (Inbound, Outbound, or Third Party view) without saving it, click on the top tab for the view you want to see and select the link, "Filter this view."
Select "My Options" at the top of the page and "Personal Information." Follow the directions on the screen.
Select "My Options" then "Preferences." You can select portrait or landscape layout for all your FedEx InSight views.
Select "My Options" then "Preferences." You can select the number of rows to display for all your FedEx InSight views.
Enhanced Tracking Services
Tracking more than the occasional package? Elevate your tracking based on the level of visibility and control you need.
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Request Package Status Update
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