Reminder: FedEx InSight® Tracking Feature is Retiring
Get to know your new & improved FedEx® Advanced Tracking experience. FedEx Insight® tracking capabilities are going away soon, but you will still have access to FedEx Insight to manage your accounts & invitations.
Frequently Asked Questions
In addition to providing the same benefits as our previous Insight Tracking tool, the FedEx Advanced Tracking application provides a modern user interface with more options for filter, search and customization. You can enjoy all the convenience from FedEx Tracking after setting up your account matching criteria in FedEx Insight (see section “My Options: Shipments” below).
New FedEx Customers:
If you're not currently an account holder, you can open an account now. You will be asked to create a fedex.ca login ID during the process of creating a new account online. After the new account and the fedex.ca login are created, click "LOG IN" on fedex.ca/insight and follow the steps to register FedEx Insight.
Existing FedEx Customers with a fedex.ca login:
Go to fedex.ca/insight and click "LOG IN", then follow the steps to register for FedEx Insight.
You will need to have the following information available:
- FedEx account number.
- Account's contact name: the person at your company who is the primary shipping contact.
- Complete company address associated with the FedEx account number.
FedEx considers the security of your shipment information a top priority; therefore, registration is required for visibility to shipment information. After you register, you can get real-time status of your shipments inbound, outbound and third party without tracking numbers or reference numbers. You can receive proactive notifications about critical shipping events and possible actions to expedite the delivery. You will be able to sort or download your shipment information as well as invite others to the same visibility that you have.
Click on the "Forgot your password?" link on the login page. You will be asked for your user ID and then be presented with your reminder question. Once you answer your reminder question successfully, you can either have your password emailed to you or reset your password online.
Click on the "Forgot your password?" link on the login page, answer your reminder question successfully and reset your password.
You can request unlimited account numbers.
You can request unlimited locations (company name and address).
To add new matching criteria (accounts numbers or company names and addresses), select "My Options" and "Shipments." You’ll see a list of accounts and/or company names and addresses used by FedEx InSight to find your shipments. Select "Add More Shipments" and provide the requested information for the shipments you would like to see.
FedEx InSight assembles your shipments by matching all shipments moving in the FedEx Express and FedEx Ground systems to your FedEx account number and/or company name and address. This is called shipment matching. Select "My Options" and select "Shipments." You will see a list of accounts and/or company names and addresses used by FedEx InSight to find your shipments.
Shipments are then matched by "Direction."
- Shipments appear on your Outbound view if you’re identified as the shipper using your enrolled account, your account number or your company name and location.
- Shipments appears on your Inbound view if they are billed to your account as the recipient; if your account number was used as the recipient account; or if the shipments were sent to your company name and address.
- Shipments appear on your Third Party view if they are billed to your enrolled account as a third-party payer.
FedEx InSight allows an unlimited number of requests for the same account number or company name and address. Authorized enrolled shippers, recipients and/or third-party payers may be able to view shipments that pertain to them.
You can remove any shipment matching criteria (account number or company name/address) by selecting "My Options" and "Shipments." You’ll see a list of accounts and/or company names and addresses used to identify your shipments for FedEx InSight. Find the specific shipment matching criteria that you want to remove, then click "Delete" in the action column beside the shipment matching the criteria.
You can include an unlimited number of recipients.
Select "Settings" after you log into FedEx Tracking.
Select "Settings " after you log into FedEx Tracking. Then locate the specific notification and click the edit link in the action column next to it. Make changes as needed.
Select "Settings" after you log into FedEx Tracking. Click "Create" to add a new notification. After you’ve created your notifications, you’ll see a current list on the same page.
Select "My Options" then "Invitations." Enter the name and email address of the person you want to invite, then click "Send Invitation." You’ll see a list of invitations to people you have invited and a list of invitations you’ve accepted from other people. An invitation can be withdrawn by the inviter at any time.
To withdraw an invitation, select "My Options" then "Invitations." You’ll see a list of current invitations. Locate the invitation you want to delete and select "Delete" next to the invitation in the Action column.
You can invite an unlimited number of people.
You’ll receive an email invitation from FedEx InSight. Click "FedEx InSight invitation link." You’ll be prompted to log in to fedex.ca using your login. If you do not have a fedex.ca login, click on “Sign up now.” You’ll be asked to name the invitation (a view of data) that you can easily remember. Click on the button "Accept invitation."
The invitation remains valid until the inviter withdraws it.
The invitation will expire in five days if the invitee does not accept it. To resend an expired invitation, click "My Options" and "Invitations." Locate the specific invitation and click “Reesend” in the action column. The resent invitation will expire in five days if the invitee does not accept it.
Select "My Options" then "Invitations." You’ll see a list of invitations to people you have invited and a list of invitations you’ve accepted from other people.
Select "My Options" then "Invitations." After you have been invited, you’ll see a list of current invitations of people who have invited you. If you have invited others, you will see a list of current invitations for people you have invited.
Select "My Options" at the top of the page and "Personal Information." Follow the directions on the screen.
Select "My Options" then "Preferences." You can select portrait or landscape layout for all your FedEx InSight views.
Select "My Options" then "Preferences." You can select the number of rows to display for all your FedEx InSight views.
Enhanced Tracking Services
Tracking more than the occasional package? Elevate your tracking based on the level of visibility and control you need.
View, Manage, Customize
With FedEx® Advanced Tracking
you can nickname your packages, create a personal watch list, and customize your shipment tracking views.
Track Wherever You Are
With FedEx® Mobile Solutions you can ship, track, schedule, and more when it’s convenient for you.
Request Package Status Update
Stay on top of your package's progress with proactive notifications conveniently delivered by email and text messaging.