FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions

View the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions using the links below.

Terms and Conditions are subject to change. Please refer to Amendments to the FedEx Service Guide for updates.



FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions
Revised and effective May 1, 2011.

1. Overview

The following pages contain the terms and conditions applicable to FedEx International Premium™ and FedEx® International Express Freight services including, but not limited to, any such items tendered and utilizing our FedEx air waybills when shipping between points within Canada, or from Canada to various international points.
If there is a conflict between these Terms and Conditions and the terms and conditions on any FedEx air waybill or other transit documentation, these Terms and Conditions will control to the extent they are not in conflict with the rules relating to liability for international carriage established by the Warsaw Convention or any applicable tariff. This Guide supersedes all previous Terms and Conditions and other prior statements concerning the rates and conditions of FedEx International Premium and FedEx International Express Freight service. These Terms and Conditions are published electronically at fedex.ca. FedEx reserves the right, only by authorization of the President of Federal Express Canada Ltd. or an officer duly delegated by the President, unilaterally, and from time to time, in writing to modify, amend or supplement the rates and features of service in these Terms and Conditions without notice, but no other agent or employee of FedEx nor any other person or party is authorized to do so.
Rate and service quotations by our employees and agents will be based upon information provided by you, but final rates and service may vary based upon the application of these Terms and Conditions to the shipment actually tendered. Any conflict or inconsistency between these Terms and Conditions and other written or oral statements concerning the rates, features of service, products and Terms and Conditions applicable to FedEx International Premium and FedEx International Express Freight will be controlled by these Terms and Conditions, as modified, amended or supplemented by FedEx from time to time. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.
We publish a FedEx Worldwide Directory that defines our service areas and delivery commitments for our various services throughout Canada and in international locations. The FedEx Worldwide Directory, as amended solely by us from time to time, is incorporated into these Terms and Conditions by reference. Copies of the FedEx Worldwide Directory are available upon request and may be inspected at our offices. The information contained in the FedEx Worldwide Directory is subject to change without notice. For the most current information regarding areas served and delivery commitments, contact International Customer Service at 1.800.GO.FEDEX.
As used here, the term "recipient" or "consignee" means the person to whom a shipment is being sent, whose name is to be listed on the air waybill as the recipient; "sender" or "shipper" means the person with whom the shipment originates, whose name is to be listed on the air waybill as the sender; "air waybill" means any shipping document, manifest, label, electronic entry or similar item used in the FedEx system; "package" means any container or envelope that is accepted by us for delivery, including any such items tendered by you utilizing our manifests or air waybills.
The term "shipment" means all packages which are tendered to us and accepted by us on a single air waybill. The terms "we," "our," "us," "FedEx" and "FedEx Express" refer to Federal Express Canada Ltd., its principals, subsidiaries, branches and affiliates and their respective employees, contractors, agents and independent contractors. The terms "you" and "your" include the shipper/sender, its employees, principals and agents. The terms "Guide" and "Terms and Conditions" mean these Terms and Conditions as modified, amended or supplemented by us from time to time. The term "transportation charges" means amounts assessed for the movement of a shipment and does not include any other fees or charges which may be assessed under these Terms and Conditions, including, but not limited to, Declared Value charges, Customs duties and taxes.

2. Application of Terms and Conditions

The rates, charges, regulations, and service conditions published in these Terms and Conditions are applicable to all transportation provided by FedEx Express, unless otherwise indicated.
The rates cover transportation from airport to airport only and do not include the charges for services such as pickup, delivery, terminal, storage or any other services, unless otherwise indicated.
Rates, charges, regulations, and Terms and Conditions applicable to the carriage of cargo will be those in effect on the date of issuance of the air waybill by FedEx Express or its agent.
Rates and charges are shown per kilo in the currency of the country where the transportation commences or in U.S. Dollars where used as a local currency. Rates and charges apply only for the direction in which they are published and shall be used for air waybill rating.
All rates, charges, regulations, and Terms and Conditions published in these Terms and Conditions are subject to change without notice.

3. Acceptance of Consignments

Consignments are accepted:
Through IATA cargo agents; in such cases the consignments must be "ready for carriage" in accordance with IATA rules.
Directly from shippers, in which case the consignments must be "ready for carriage" in accordance with the rules set forth in these Terms and Conditions, provided there is no embargo established by FedEx Express or another carrier involved in the total transportation.

We reserve the right to refuse or reject a shipment when, in our opinion, the shipment would be likely to cause damage or delay to other shipments, equipment or personnel, or when the carriage of the shipment is prohibited by law or is in violation of any of the Terms and Conditions in this Guide, as amended from time to time.

4. Inspection of Shipments

We may, at our option, open and inspect any shipment at any time. Governmental authorities may also open and inspect any shipment at any time.

Single pieces of cargo weighing more than 150 lbs. (68 kg) which are tendered to FedEx without banding to a skid on all sides with heavy-duty metal or break-resistant plastic are subject to inspection, delay and application of a surcharge.

5. Liabilities not Assumed

WE WON'T BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE DECLARED VALUE FOR CARRIAGE OR THE CONVENTION LIABILITY LIMIT (DEFINED BELOW), WHICHEVER IS APPLICABLE, FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN THESE TERMS AND CONDITIONS, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.
We will not be liable or responsible for loss, damage or delay caused by events we cannot control. Exposure to and risk of any such loss is assumed by you or transferred by you to an insurance carrier through the purchase of an insurance policy. You should contact your insurance agent or broker if insurance coverage is desired.
WE DO NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.
We will not be liable for, nor shall any adjustment, refund or credit of any kind be made as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information including, but not limited to, any such loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting from:
The act, default or omission of the sender, recipient or anyone else with an interest in the shipment.
The nature of the shipment or any defect, characteristic or inherent vice of the shipment.
Your violation of any of the terms and conditions contained on our air waybill or in our Terms and Conditions as amended from time to time, including, but not limited to, incorrect declaration of cargo, improper or insufficient packing, securing, marking or addressing of shipments, or failure to tender cargo banded to a skid on all sides as specified in these Terms and Conditions.
Perils of the air, public enemies, public authorities acting with actual or apparent authority on the premises, authority of law, acts or omissions of Customs or quarantine officials, riots, strikes or other local disputes, civil commotions, hazards incident to a state of war or weather conditions (as determined solely by FedEx Express), or mechanical delays, or national or local disruptions in air or ground transportation networks due to events beyond our control, or disruption or failure of communication and information systems. In such circumstances, we will make reasonable efforts to transport and deliver packages to their destination as quickly as practicable under the circumstances; and we are under no duty to advise you of the potential existence of any one or more of these circumstances.
Acts or omissions of any person other than us, including our compliance with verbal or written delivery instructions from the sender or recipient.
Loss of or damage to articles packed and sealed in packages by the sender, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and receipt of shipment by the recipient without written notice of damage or the delivery record.
Delays caused by Customs clearance procedures or those of other regulatory agencies.
Delays in delivery caused by adherence to FedEx policies regarding the payment of duties and taxes.
Our inability to provide a copy of the delivery record.
Erasure of data from magnetic tapes, files or other storage media or erasure of photographic images/sound tracks from exposed film.
Our failure to honor "package orientation" graphics (e.g., "UP" arrows or "THIS END UP" markings) or other sender's instructions on packaging, or damage to shipments not in packaging approved by us prior to shipment where such prior approval is recommended or required herein.
Damage in transit or in handling of, or concealed or other damage to, fluorescent tubes, neon lighting, neon signs and X-ray tubes, glass, sea urchins, sea urchin roe or other inherently fragile items.
Our failure to notify you of any delay or loss of your shipment.
Shipments released without obtaining a signature if the recipient has provided authorization by signing a release delivery authorization and indemnification agreement.
Our failure or inability to attempt to contact the sender or recipient concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.
FedEx will not be liable for any package where our records do not reflect that the package was tendered to us by the customer.

6. Responsibility of Shipper

FedEx Express or its duly authorized agent for and on behalf of the shipper or consignee may, but shall not be obligated to, comply with the formalities required by Customs and other government authorities and may, but shall not be obligated to, advance duties, taxes and other charges and make any disbursements. The shipper, consignee and owner of the goods shall be jointly and severally liable to FedEx Express for the reimbursement of any such payments. For any such purpose, a copy of the air waybill certified by FedEx Express shall be deemed an original.
The shipper is obligated to comply with all Customs regulations and other governmental regulations or laws of any country flown from, to, or over relating to the packing, carriage and delivery of goods, including the furnishing of such information and documents as may be necessary to meet such requirements. However, FedEx Express is under no obligation to inquire into the correctness or sufficiency of required information, documents or marking.

7. FedEx Express Liability

For international carriage, FedEx Express's liability is limited by the Warsaw Convention to the Canadian dollar equivalent of 250 French francs of 65.5 milligrams gold of millesimal fineness 900 per kilogram ("Convention liability limit") (but under no circumstances more than the actual value of the goods at destination), unless the shipper declares a higher value for carriage on the air waybill and a charge is paid therefore. For all shipments, other than ones containing articles of extraordinary value/valuable cargo, the maximum declared value is $100,000. For shipments containing articles of extraordinary value/valuable cargo, the maximum declared value is $500 or the Convention liability limit, whichever is applicable. Even if a higher value is declared, our liability for loss, damage or delay of a shipment will not exceed its repair costs, its depreciated value or its replacement cost, whichever is less.

8. Export Control

You or your agent authorize FedEx Express to act as forwarding agent for you for export control and Customs purposes. You or your agent hereby certify that all statements and information contained in the air waybill relating to exportation are true and correct. Furthermore, you understand that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements or for the violation of any Canadian Laws on exportation.

9. Mandatory Law

Unless otherwise indicated, the Sender's address indicated on the face of an air waybill is the place of execution and the place of departure, and the Recipient's address listed on the face of an air waybill is the place of destination. Unless otherwise indicated, FedEx Express, is the first carrier of any shipment.

10. FedEx International Premium

FedEx International Premium is a time-define, high priority freight service for shipments of all sizes and weights with a Money-Back Guarantee. (See the Money-Back Guarantee section in these Terms and Conditions).

  • Shipments must be booked at least four (4) hours prior to scheduled departure.
  • Pre-booking can be made up to five (5) days prior to departure.
  • Reservations will be made through Customer Service Freight Service Desk and the Freight Forwarder Hotline. (Certain locations may have additional restrictions and freight tendering procedures.)
  • Faxed Proof of Delivery (P.O.D.) service is available at no extra charge for notification of shipment arrival or delivery. A valid fax number is required on the face of the air waybill, and the service must be requested when the shipment is booked.

11. FedEx International Express Freight

FedEx International Express Freight is a confirmed space deferred freight service for shipments of all sizes and weights.

  • Shipments must be booked at least four (4) hours prior to scheduled departure.
  • Pre-booking can be made up to five (5) days prior to departure.
  • Reservations will be made through Customer Service Freight Service Desk and the Freight Forwarder Hotline. (Certain locations may have additional restrictions and freight tendering procedures.)
  • Faxed Proof of Delivery (P.O.D.) service is available at no extra charge for notification of shipment arrival or delivery. A valid fax number is required on the face of the air waybill, and the service must be requested when the shipment is booked.

12. Instructions for Carriage

Shipper's instructions for carriage shall be given in writing using an IATA 023 Air Waybill.

13. Other Documents

Additional documents may be required when appropriate, including, but not limited to:

  • Carnet
  • Certificate of Origin
  • Certificate of Registration
  • Commercial Invoice
  • Duty Drawback
  • Material Safety Data Sheet
  • SGS Inspection Certificate
  • Shipper's Declaration for Dangerous Goods
  • Shipper's Export Declaration

14. General

1. Packing and Marking of Packages
The shipper is responsible for ensuring that the cargo is packed appropriately for carriage so as to ensure that it can be carried safely with ordinary care in handling and so as not to injure or damage any persons, goods or property.
Each package and overpack must be legibly and durably marked with the name and full address, including ZIP/postal code, of the shipper and consignee.
U.S. Import consignments shipped on a wooden skid or using a solid wood packaging must include appropriate USDA Certification Statement.
Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment.
Single pieces of cargo weighing more than 150 lbs. (68 kg) which are tendered to FedEx without banding to a skid on all sides with heavy-duty metal or break-resistant plastic are subject to inspection, delay and application of a surcharge.
2. Payment
Unless otherwise arranged, charges are payable by the shipper, i.e., charges prepaid. A consignment may be accepted charges collect (i.e., payable by the consignee), provided the following conditions are fulfilled:

  1. the consignee is not the same as the shipper, nor a government agency (except when shipped by a government agent presenting proper credentials); and
  2. currency regulations of the country of destination and of the delivering carrier permit collection of charges from the consignee.

The following shipments may NOT be tendered on a collect basis:

  • Consignments from "Cash Listed" shipper
  • Consignments to countries where currency or governmental restrictions prohibit charges collect or where this option is not offered by FedEx Express
  • Consignments addressed to persons restrained of their liberty or to persons at transportation terminals, hotels or other transient addresses
  • Consignment not equal in resale value to the transportation charge
  • International Premium and International Express Freight successive carrier shipments
  • Perishables
  • Personal effects and household goods (used and not for resale)

Note: Charges Collect Fee applicable for Charges Collect consignments.
Please see Ancillary Service Charges section of these Terms and Conditions.

- Packing and Marking of Packages

1. Packing and Marking of Packages
The shipper is responsible for ensuring that the cargo is packed appropriately for carriage so as to ensure that it can be carried safely with ordinary care in handling and so as not to injure or damage any persons, goods or property.
Each package and overpack must be legibly and durably marked with the name and full address, including ZIP/postal code, of the shipper and consignee.
U.S. Import consignments shipped on a wooden skid or using a solid wood packaging must include appropriate USDA Certification Statement.
Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment.
Single pieces of cargo weighing more than 150 lbs. (68 kg) which are tendered to FedEx without banding to a skid on all sides with heavy-duty metal or break-resistant plastic are subject to inspection, delay and application of a surcharge.
2. Payment
Unless otherwise arranged, charges are payable by the shipper, i.e., charges prepaid. A consignment may be accepted charges collect (i.e., payable by the consignee), provided the following conditions are fulfilled:

  1. the consignee is not the same as the shipper, nor a government agency (except when shipped by a government agent presenting proper credentials); and
  2. currency regulations of the country of destination and of the delivering carrier permit collection of charges from the consignee.

The following shipments may NOT be tendered on a collect basis:

  • Consignments from "Cash Listed" shipper
  • Consignments to countries where currency or governmental restrictions prohibit charges collect or where this option is not offered by FedEx Express
  • Consignments addressed to persons restrained of their liberty or to persons at transportation terminals, hotels or other transient addresses
  • Consignment not equal in resale value to the transportation charge
  • International Premium and International Express Freight successive carrier shipments
  • Perishables
  • Personal effects and household goods (used and not for resale)


Note: Charges Collect Fee applicable for Charges Collect consignments.
Please see Ancillary Service Charges section of these Terms and Conditions.

- Payment

1. Packing and Marking of Packages
The shipper is responsible for ensuring that the cargo is packed appropriately for carriage so as to ensure that it can be carried safely with ordinary care in handling and so as not to injure or damage any persons, goods or property.
Each package and overpack must be legibly and durably marked with the name and full address, including ZIP/postal code, of the shipper and consignee.
U.S. Import consignments shipped on a wooden skid or using a solid wood packaging must include appropriate USDA Certification Statement.
Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment.
Single pieces of cargo weighing more than 150 lbs. (68 kg) which are tendered to FedEx without banding to a skid on all sides with heavy-duty metal or break-resistant plastic are subject to inspection, delay and application of a surcharge.
2. Payment
Unless otherwise arranged, charges are payable by the shipper, i.e., charges prepaid. A consignment may be accepted charges collect (i.e., payable by the consignee), provided the following conditions are fulfilled:

  1. the consignee is not the same as the shipper, nor a government agency (except when shipped by a government agent presenting proper credentials); and
  2. currency regulations of the country of destination and of the delivering carrier permit collection of charges from the consignee.

The following shipments may NOT be tendered on a collect basis:

  • Consignments from "Cash Listed" shipper
  • Consignments to countries where currency or governmental restrictions prohibit charges collect or where this option is not offered by FedEx Express
  • Consignments addressed to persons restrained of their liberty or to persons at transportation terminals, hotels or other transient addresses
  • Consignment not equal in resale value to the transportation charge
  • International Premium and International Express Freight successive carrier shipments
  • Perishables
  • Personal effects and household goods (used and not for resale)


Note: Charges Collect Fee applicable for Charges Collect consignments.
Please see Ancillary Service Charges section of these Terms and Conditions.

15. Consignments Ready for Carriage

1. The following requirements must be met in order to deliver consignments "ready for carriage":

  1. Air waybill
    The air waybill must be accurate and complete in all respects, including the completion of payment box, the charges box (both weight and declared value), and the checking of weights, measurements and nature of goods.

  2. Documentation
    All documents necessary for each consignment for determining the nature of the goods and export, import or transit documents as required to present to Customs or any governmental body, must be completed and/or checked and must accompany the air waybill.

  3. Marking of packages
    All packages of each consignment must be marked in the following way: either all packages show the consignee's name, street and city address, including ZIP/postal code, as on the air waybill, or this information is shown on one or more packages with an appropriate reference thereto on all other packages in the consignment.

  4. Packing
    The contents of each consignment must be properly packed for carriage so as to ensure that they can be carried safely with ordinary care in handling and so as not to injure or damage any persons, goods or property.

    Dangerous Goods must be packed in accordance with IATA Dangerous Goods Regulations. Packages containing valuables must be sealed with wax, each seal showing a perfect impression of the sealing instrument. Other sealing methods will be permitted by FedEx Express subject to advance arrangements.

    Consignments containing articles of extraordinary value must be packed in outside containers with measurements of 28.3 cubic decimeters (12 in. x 12 in. x 12 in. /1,728 cubic inches) or more.

  5. Labeling of packages
    Labels must be fully visible and all old labels and markings must be obliterated. A completed cargo IDENTIFICATION LABEL or stencil, must be attached to each package. Where standard LABELS FOR SPECIAL CONSIGNMENTS (perishables, live animals, etc.) are used they must be affixed to the package(s) to which they relate. Affix standard LABELS FOR DANGEROUS GOODS to the packages to which they relate in accordance with IATA Dangerous Goods Regulations.

  6. Shipper's Declaration for Dangerous Goods
    The Shipper's Declaration, duly signed and completed, as described in the applicable dangerous goods regulations, must be provided by the shipper. If a consignment includes dangerous goods, such goods must be offered separately and clearly indicated on the air waybill.

16. Restrictions In Acceptance

The following items and types of consignments will not be accepted for transportation via FedEx International Premium and FedEx International Express Freight service under any circumstances:

  • Articles or products from animals or plants protected under CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora)
  • Bees
  • Bearer Bonds
  • Bills of Exchange
  • Cash on Delivery (C.O.D.) shipments
  • Gambling devices
  • Hazardous Waste
  • Human remains
  • Live animals
  • Live fish
  • Live household pets
  • Live monkeys
  • Lottery tickets and materials
  • Money (paper and coins)
  • Cash, currency and negotiable instruments (stocks, bonds, cash letters and other negotiable instruments equivalent to cash)
  • Pornography
  • Shipments prohibited by any law, statute or regulation
  • Switchblade and flick knives

- A. Restrictions due to Nature of Goods

When there is a need to identify the upper side of a package (i.e., for liquids, machines, etc.), the "This Side Up" label shall be affixed to all vertical sides.

1. Dangerous Goods
Dangerous goods are articles or substances which are capable of posing a significant risk to health, safety or to property when transported by air. Some dangerous goods are too dangerous to be carried by aircraft, others may be carried on cargo aircraft only, and some are acceptable on both cargo and passenger aircraft. Refer to all applicable dangerous goods regulations, such as the IATA "Dangerous Goods Regulations," to determine whether goods may be accepted for transportation by air.
If only part of a consignment is subject to the IATA "Dangerous Goods Regulations," such articles must be offered separately and indicated on the air waybill.
Dangerous goods are assigned to one or more of the following nine UN hazard classes:

  • Class 1 Explosives.
    • Division 1.1 Articles and substances having a mass explosion hazard.
    • Division 1.2 Articles and substances having a projection hazard but not a mass explosion hazard.
    • Division 1.3 Articles and substances having a fire hazard, a minor blast hazard and/or a minor projection hazard but not a mass explosion hazard.
    • Division 1.4 Articles and substances presenting no specific hazard.
    • Division 1.5 Very insensitive substances having a mass explosion hazard.
    • Division 1.6 Extremely insensitive articles which do not have a mass explosion hazard.

  • Class 2 Gas.
    • Division 2.1 Flammable gas.
    • Division 2.2 Non-flammable, non-toxic gas.
    • Division 2.3 Toxic gas.

  • Class 3 Flammable Liquids.

  • Class 4 Flammable Solids.
    Substances liable to spontaneous combustion; substances which, in contact with water, emit flammable gases:
    • Division 4.1 Flammable solids.
    • Division 4.2 Substances liable to spontaneous combustion.
    • Division 4.3 Substances which, in contact with water, emit flammable gases.

  • Class 5 Oxidizing Substances and Organic Peroxides.
    • Division 5.1 Oxidizers.
    • Division 5.2 Organic peroxides.

  • Class 6 Toxic (Poisonous) and Infectious Substances.
    • Division 6.1 Toxic substances.
    • Division 6.2 Infectious substances.

  • Class 7 Radioactive Materials.

  • Class 8 Corrosives.

  • Class 9 Miscellaneous Dangerous Goods.

Before packing any dangerous goods for air transportation, the shipper must:

  1. Identify, correctly and fully, all dangerous articles and dangerous substances within the consignment;
  2. Classify each item of dangerous goods by determining under which of the nine classes it falls and, where relevant, determining any subsidiary hazards; and
  3. Where relevant, assign each item of dangerous goods to one of the three packing groups within the assigned class or division:
    • Packing Group I: great danger
    • Packing Group II: medium danger
    • Packing Group III: minor danger

 

Shipper's Declaration for Dangerous Goods
A Shipper's Declaration for Dangerous Goods, where required, must be completed in duplicate and properly signed.
One signed copy must be retained by the accepting carrier; the other signed copy must be forwarded with the shipment to its destination.

Labeling
The shipper shall attach to the package containing dangerous goods:
  • the proper dangerous goods label, the "This Side Up" label and,
  • for carriage of packages acceptable only on cargo aircraft, the "Cargo Aircraft only" label.

For detailed information regarding acceptability, classification, handling, packaging, marking and labeling, refer to the IATA "Dangerous Goods Regulations."



2. Machinery, uncrated
  1. Presentation
    Machinery must be solidly attached to a support to facilitate loading and anchoring.
  2. Loading
    The points of support to be used for loading should be apparent and if not, clearly indicated. Loading by means of a forklift should be taken into consideration, and a 5 cm/2 in. space between the ground and the support to allow the forks to slip beneath the support.

    If the center of gravity of a machine is such that the shipment may become unbalanced during loading operations, this should be mentioned on the air waybill and a notice placed on the machine to draw the attention of loading personnel to this fact.
  3. Anchoring
    Anchorage points should be chosen, taking into account the possibilities offered by the floor and walls of the aircraft.
  4. Protection
    Fragile or dangerous parts of the machine should be protected in such a way that there can be no confusion that these parts are used for either loading or anchoring. Fragile parts must be protected against bad weather conditions (rain, dust, freezing temperatures).

3. Machinery Castings or Steelwork, uncrated
These articles must be presented so that they can be easily handled and anchored. Particularly:

  • Use of a forklift must be possible.
  • Fragile parts, if any, must be protected.
  • Anchoring and manipulation points, when not obvious, must be made conspicuous by means of a label. Articles which do not have built-in anchoring and manipulation points must be properly packed.
  • Any sharp edges or points must be protected in such a manner as to prevent damage to aircraft or injury to persons.



4. Perishables
Articles of a perishable nature which are liable to deteriorate or perish due to changes in climate, temperature, altitude, or normal exposure, or length of time in transit must be properly packed for air carriage so as to ensure that the perishables can be carried safely with ordinary care in handling and that it is reasonably certain they will reach their destination in good condition. Advance reservations should be made and packages and documents should be boldly marked "Perishable." A special "PERISHABLE" label shall be affixed to each package. Perishables may not be tendered as part of a mixed consignment with other non-perishable goods.
FedEx Express does not offer refrigeration facilities.
Note: Shipper, consignee or agent(s) will be responsible for complying with all applicable import/export regulations. The cost of special equipment and/or services will be attached to the shipment.



5. Wet Cargo
FedEx Express can accept wet cargo, including cooled goods, wetted fresh flowers and vegetables, soft fruit and other goods which may leak or give off moisture, provided the packing is leak-proof. Advance arrangements must be made for wet cargo.



6. Personal Effects
If personal effects are packed in suitcases, etc., each suitcase, etc., must be locked. If keys are sent along with shipment they must be attached to the air waybill by means of an envelope.
Each item of baggage should be marked on the inside with name and home address of the owner and have a label or tag affixed to the outside with name and destination address. Personal effects cannot contain items of Extraordinary Value/Valuable Cargo nor Hazardous Material.



7. Strong Smelling Goods
FedEx Express can accept strong smelling goods (e.g., hides, perfumes) provided their packaging prevents the escape of annoying smells. The outside of each package must be free from any spillage of the contents.



8. Articles of Extraordinary Value/Valuable Cargo

Definition
The following items are considered to be articles of Extraordinary Value/Valuable Cargo:

  • Airline ticket stock
  • Articles having a value of USD 1,000.00 or more per kg*
  • Archaeological artifacts
  • Articles of antiquity and antiques
  • Artwork
  • Bank cards and/or credit cards (ready for use)*
  • China, crystal, porcelain
  • Coins (collectable)
  • Deeds
  • Furs (finished/unfinished, including pelts)
  • Fur clothing and fur-trimmed clothing
  • Gems (cut or uncut)*
  • Glass/mirrors (cast, figured, framed, rolled)
  • Jewelry (other than costume)*
  • Non-Negotiable Bonds/bond coupons*
  • Non-Negotiable Securities*
  • Non-Negotiable Shares/share coupons*
  • Pearls (including cultured)*
  • Precious metals: gold, silver, platinum, palladium, iridium, ruthenium, osmium, rhodium (excluding radioactive isotopes subject to IATA dangerous goods regulations), whether coined/uncoined, refined/unrefined, in any form including bullion, dore, casting, cyanide, sulfide-treated, dust, concentrate, foil, wire, sheet, tube, ingot, grain, powder, rod, sponge, gauze, etc.*
  • Promissory Notes
  • Stamps (including collectable, postage, revenue, food)*
  • Stock certificates*
  • Traveler's checks*
  • Watches made of precious metal and/or gems*

 

Acceptance
Valuables can be accepted provided:

  • they are not consolidated with other goods on one air waybill (a consolidated shipment may, however, be wholly composed of valuables); and
  • they are packed in such a manner that the contents cannot be tampered with or removed without visible evidence thereof remaining.

 

Note:
i. * These items are subject to exception rates. Refer to CLASS RATES/EXCEPTION COMMODITIES for the applicable valuable cargo surcharge for noted commodities.

ii. The valuation limit for Articles of Extraordinary Value/Valuable Cargo listed above will be limited to $500 or the Convention liability limit, whichever is applicable. Excess value may not be declared for articles of extraordinary value/valuable cargo. Any effort to declare a value in excess of this maximum will be null and void.


9. Vehicles
  • Automobiles: Restrictions apply; contact International Customer Service for details.

Note: Refer to EXCEPTION-RATED COMMODITIES for the applicable surcharge.

- B. Restrictions Due to Weight and Dimensions

1. Weight

  • Upon acceptance each consignment must be accurately weighed.
  • The weight of a piece of cargo that exceeds available scale-capacity must be determined elsewhere, supervised by staff of FedEx Express or agent.
  • Alternatively an approved weight bridge may be used, in which case the weight note must be submitted to the cargo accepting office together with the consignment concerned.
  • Any single piece greater than 1000kg (2,200 lbs) can only be accepted with prior approval of the Freight Movement Center.
  • Pieces of 150 lbs. (68 kg) or more must be palletized or attached on a forkable base and banded to the pallet/skid on all sides.

 


2. Dimensions

  • The greatest width, height and length of a consignment must be ascertained on acceptance.
  • Cubic volume must be calculated for low-density cargo.
  • Valuable cargo packages must be at least 28.3 cubic decimeters (12 in. x 12 in. x 12 in./1,728 cubic inches) or more.
  • Pieces larger than a length plus girth of 762 cm (300 in) or 302 cm x 178 cm x 178 cm (119 in. x 70 in. x 70 in.) can only be accepted with prior approval of the Freight Movement Center.

- C. Restrictions due to Value


1. Valuation Limit of One Consignment
Consignments exceeding $100,000 declared value for carriage will not be accepted for carriage unless advance arrangements have been made. There will be no exceptions with successive carrier shipments.
The valuation limit per consignment for Articles of Extraordinary Value/Valuable Cargo will be $500 or the Convention liability limit, whichever is applicable, unless advance arrangements have been made with FedEx Express.


2. Valuation Limit for One Aircraft
The value for carriage of one consignment or group of consignments to be carried by one aircraft shall not exceed $2,000,000 when such consignment or group of consignments consists of general merchandise or valuables. If a single consignment exceeds such limits, it may not be carried in the same aircraft, but may be divided between two or more aircraft at the sole discretion of FedEx Express. FedEx Express reserves the right to refuse to transport in any one aircraft, consignments having declared values which, in aggregate, violate this rule.

- D. Embargoes

An embargo is the refusal by FedEx Express, for a limited period, to accept for transportation over any route or segment thereof, and to or from any area, or point of connecting carrier, any commodity, type or class of cargo duly tendered.

- E. Advance Arrangements

GENERAL
FedEx Express does not accept the following types of consignments unless advance arrangements have been made:

  1. Consignments requiring a cargo attendant
  2. Consignments requiring special care or attention in transit:
    • Perishables
    • Dangerous goods
  3. Consignments consisting of or including, but not limited to, pieces of unusual shape or size [any single piece greater than 1000 kg (2,200 lb) or larger than a length plus girth of 762 cm (300 in) or 302 cm x 178 cm x 178 cm (119 in. x 70 in. x 70 in.)]
  4. Consignments having a declared value in excess of $100,000 or its equivalent.

17. Routing

FedEx Express assumes no obligation to carry the goods by any specified aircraft or over any particular route or routes or to make connection at any point according to any schedules. FedEx Express may without notice substitute alternate carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle when necessary.
THERE ARE NO STOPPING PLACES WHICH ARE AGREED AT THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.

18. Holding Consignment at Transit Point

If in the opinion of FedEx Express it is necessary to hold the consignment at any place during, before or after transit for any purpose, upon giving notice to the shipper or consignee, it may store the consignment for the account of, and at the risk and expense of the shipper, owner and consignee or any one of them.

19. Cargo Attendants

Subject to advance arrangements, FedEx Express will transport cargo attendants for the purpose of accompanying consignments when necessary for the protection of the consignment, other consignments, the aircraft or its crew.
The transportation of cargo attendants is subject to the applicable governmental rules and regulations.
See Transportation Charges section in these Terms and Conditions for applicable charges.

20. Shipper's Right of Disposition

The shipper may request any amendment or addition to the air waybill after tender, except that the shipper may not change the declared value for carriage or for Customs purposes, after dispatch of the consignment from the departure point shown on the air waybill.
1. Where the shipper uses its right of disposition by:

  • changing from Charges Prepaid to Charges Collect or vice versa and of distribution amounts
  • withdrawing the consignment at the airport of departure or of destination;
  • stopping the consignment at any stopping place;
  • requiring delivery of the consignment to a person other than the consignee named on the air waybill; or
  • requiring return of the consignment to the airport of departure;

the shipper shall present the original of the air waybill and FedEx Express shall accept such request to the extent that consignee:

  • has not taken possession or requested delivery of the air waybill or the goods; or
  • has refused to take delivery; and
  • the shipper has submitted its request in writing guaranteeing payment of all charges resulting from the change and indemnifying FedEx Express from any and all changes.

2. FedEx Express is under no obligation to cooperate with shipper's requested change if in the opinion of FedEx Express it is not practicable or it is illegal to carry out the instructions of the shipper. In such event, FedEx Express will endeavor to so inform the shipper.
3. See Change of Air Waybill section in these Terms and Conditions for applicable charges.

21. Calculation of Transportation Charges

  1. When compliance with the request of the shipper involves a change in routing, the charges shall be adjusted in accordance with the applicable rate(s).
  2. In case of immediate reforwarding by air, the total charge shall not be less than the through charge from the first airport of origin to the new airport of destination. (The term "immediate" above should be understood as meaning a total transportation time equivalent or close to the direct transportation time.)

22. Completion of Air Waybill

1.   Amendment of existing air waybill

  • Any amendment or addition to the information entered on the air waybill by the carrier subsequent to the initial issue must be made on a Cargo Correction Advice and on all remaining copies of the air waybill.
  • FedEx Express in making such an amendment or addition must identify itself by inserting its IATA Carrier code and the IATA 3-letter Airport or City code of the place where such an amendment or addition is made as close as possible to the amended or added item, without obliterating any other detail.

2.   Issuance of new air waybill

  • When a consignment is returned to the shipper because of non-delivery, a new air waybill must be issued for the returning carriage and must have the original air waybill number inserted in the "Accounting Information" box.
  • All charges which should have been, but were not, collected from the original consignee must be specified in the applicable boxes on the returning air waybill as "Charges Collect."

23. General Cargo

  1. If the consignee refuses or fails to take delivery of the consignment after its arrival at the place of delivery, FedEx Express will endeavor to comply with the applicable instructions of the shipper on the air waybill.

    In the absence of such instructions or if the instructions cannot reasonably be complied with, FedEx Express will endeavor to notify the shipper of the consignee's failure to take delivery and request the shipper's instructions.

    If no instructions are received within 30 days after this notification, FedEx Express may sell such consignment in one or more lots at public or private sale; or destroy or abandon the consignment.

    Note: The shipper and owner are both liable for all charges and expenses resulting from the consignee's failure to take delivery of the consignment, including the charges for returning the consignment to the airport of origin (if so required by the shipper's instructions). If the consignment is returned to the airport of origin and the shipper or owner does not make such payments within fifteen days, FedEx Express may sell the consignment in one or more lots at public or private sale after giving ten days' notice to the shipper of its intention to do so.
  2. In the event of sale of the consignment, FedEx Express will deduct from the proceeds all charges and expenses incurred in connection with the transportation, storage or sale of the consignment before paying balance to the shipper.

24. Perishables

When a consignment containing perishable articles is delayed while in the possession of FedEx Express, is unclaimed or refused at place of delivery, or for other reasons is threatened with deterioration, FedEx Express may immediately take the following steps as it sees fit for the protection of itself and other interested parties:

  • the destruction or abandonment of all or any part of the shipment;
  • sending of communications for instructions at the cost of the shipper;
  • the storage of the shipment or any part thereof at the risk and cost of the shipper; or,
  • the disposition of the shipment or any part thereof at public or private sale without notice.

In the event of sale, FedEx Express is authorized to pay itself and other transportation services out of the proceeds of such sale all charges, advances and expenses of FedEx Express and other transportation services plus costs of sale, holding any surplus subject to the order of the shipper.
The sale of any shipment will not discharge the shipper and/or owner of any liability to pay any deficiencies.
For consignments refused entry by the country of destination, the shipper is responsible for incineration or destruction of the cargo and/or all costs associated therewith.

25. Transportation Charges

1. Computation of Charges
The computation of charges shall be made on a "per kilogram" basis. Fractions of a kilogram are rounded up to the next higher kilogram.
The "rate" is the amount charged for the transportation of a unit of weight (kg. or lb.). Applicable rates are the published rates in effect on the date of issuance of the air waybill by FedEx Express or its agent.
The "charge" is the amount to be paid for transportation of a consignment or for incidental service(s) in connection with such transportation. The charge depends on the value declared for carriage by the shipper and on the weight/volume of the consignment.
There are various types of cargo rates and charges:

  1. Minimum charges
    In no event shall the charge for any consignment be less than the minimum charge as shown in these Terms and Conditions.
  2. FedEx International Premium
    FedEx International Premium rates apply for the carriage of commodities which require the highest priority for time-definite airport-to-airport services.
  3. FedEx International Express Freight (IXF)
    FedEx International Express Freight rates apply for carriage of commodities which require a time-definite airport-to-airport service.
  4. Class rates
    Commodity classification rates, known as class rates (Exceptions), apply to a few commodities within or between certain designated areas. They are usually stated in terms of a percentage increase to the International Premium or International Express Freight rates.
  5. Unitized consignments
    Special container rates may apply to consignments presented in Unit Load Devices (ULD/Containers).


2. Chargeable Weight
The chargeable weight is either the actual gross weight, the volume weight or the positional weight (if applicable), whichever is greater. If a lower total charge results from applying the rate for the minimum weight for a higher weight break, the higher weight break will be used as chargeable weight for the consignment.


3. Volume Weight
The cubic volume of a consignment is established by applying the greatest length, the greatest width and the greatest height of the consignment or its packages. Consignments which result in an average of more than 6,000 cubic centimeters per kilogram/166 cubic inches per pound shall be charged on the volume weight.
Centimeters-kilograms
Round up a half or larger fraction of a centimeter to the next highest centimeter; a fraction less than half round down to the next lower whole centimeter.

The chargeable weight is established by dividing the cubic volume in cubic centimeters by 6,000. Kilograms are rounded up to the next higher full or half kilogram.
Inches-pounds
Round up a half or larger fraction of an inch to the next highest inch; a fraction less than half round down to the next lower whole inch.

The chargeable weight is established by dividing the cubic volume in cubic inches by 166. Pounds are rounded up to the next higher pound.

Transportation charges will be calculated using the greater of the actual or volume weight, based on 166 cubic inches per pound or 6,000 cubic centimeters per kilogram (L x W x H ÷ 166 (cu in.) or 6,000 (cu cm) = volume weight).


4. Positional Weight
The chargeable weight for consignments containing one or more pieces in excess of 318 cm (125 in.), or which totally or partially prevent other freight from being loaded on the same pallet, will be based on the greater of:

  • The minimum weight required for the applicable rate
  • The actual gross weight of the consignment
  • The volumetric weight
  • The following positional weight per pallet (or fraction) occupied:

Aircraft Type Pallet Dimensions Chargeable Weight in Pounds Chargeable Weight in Kilos
B-727 223.5 cm x 317.5 cm
(88 in x 125 in)
3,960 lb 1,795 kg
DC10 244 cm x 317.5 cm
(96 in x 125 in)
5,390 lb 2,445 kg
MD11 244 cm x 317.5 cm
(96 in x 125 in)
5,390 lb 2,445 kg
A300 244 cm x 317.5 cm
(96 in x 125 in)
5,390 lb 2,445 kg

Note: If a shipment must be transloaded from one aircraft type to another for carrier convenience, the positional weight will be based on the aircraft type used to provide the international portion of carriage. Where different aircraft types are used for two international legs of a single shipment, the first aircraft type will be used to determine positional weight.
Positional weight charges are not applicable for single-piece shipments weighing less than 150 lb and having no dimension in excess of 176 inches.

26. Fees and Surcharges

We reserve the right to assess a NAVCAN Fee, a fuel surcharge and a Special Handling Fee on shipments without notice. The amount and duration of any such fee or surcharge will be applied in our sole discretion.

27. Valuation Charges

Shippers must declare a value for carriage on the air waybill. This declaration may be a specific amount or NVD (No Value Declared). The value per pound or per kilogram for applying valuation charges will be determined by dividing the shipper's declared value for carriage by the actual gross weight of the consignment as declared in the Gross Weight box on the air waybill.
Consignments valued at more than the Convention liability limit will be assessed valuation charges of 0.50% of the shipper's declared value for carriage exceeding the Convention liability limit subject to a minimum charge of $2.00 (or local currency equivalent).
Note: For shipments of valuable cargo/articles of extraordinary value the maximum declared value is $500 or the Convention liability limit, whichever is applicable. Any effort to declare a value in excess of this limit will be null and void.
THE DECLARED VALUE FOR CARRIAGE CANNOT EXCEED THE DECLARED VALUE FOR CUSTOMS.
For all shipments other than valuable cargo/articles of extraordinary value, the maximum declared value for carriage will be limited to $100,000 (unless special arrangements are made).
The declared value for carriage applies for the actual gross weight of the consignment, excluding the weight of airline-owned ULDs. Value declarations for individual parts of the shipment only, or higher or lower value declarations for some parts of a shipment, are not permitted.

28. Minimum Charges

  1. Minimum charges are available by calling 1.866.SHIP.IXF (1-866-744-7436).
  2. When the weight or volume charge for a consignment is lower than the minimum charge, the minimum charge shall apply.
  3. Any valuation charge shall not be included with the weight or volume charges.
  4. Minimum charges apply on a consignment basis.

29. Class Rates/Exception Commodities

1. CHARGES FOR VALUABLE CARGO
Definition
The following items are subject to the Valuable Cargo surcharge:

  • Articles having a value of USD 1,000.00 or more per kg
  • Bank cards and/or credit cards (ready for use)
  • Gems (cut or uncut)
  • Jewelry (other than costume)
  • Non-Negotiable Bonds/bond coupons
  • Non-Negotiable Securities
  • Non-Negotiable Shares/share coupons
  • Pearls (including cultured)
  • Precious metals: gold, silver, platinum, palladium, iridium, ruthenium, osmium, rhodium (excluding radioactive isotopes subject to IATA dangerous goods regulations), whether coined/uncoined, refined/unrefined, in any form including bullion, dore, casting, cyanide, sulfide-treated, dust, concentrate, foil, wire, sheet, tube, ingot, grain, powder, rod, sponge, gauze, etc.
  • Stamps (including collectable, postage, revenue, food)
  • Stock certificates
  • Traveler's checks
  • Watches made of precious metal and/or gems

Rates
Shipments of VALUABLE CARGO will be subject to the following rates:

  • 200% of the minimum charge
  • 200% of the 1 kg International Premium/ International Express Freight rate for shipments of less than 1,000 kg
  • 150% of the 1 kg International Premium/ International Express Freight rate for shipments of 1,000 kg or more

2. Automobiles

  • Shipments of automotive vehicles transported between the USA and Asia will be subject to a surcharge of 100% of the 1 kg International Premium/International Express Freight rate.
  • Because of specific tie-down requirements, automobiles will be charged the greater of the actual weight or the positional weight of two pallet positions.

30. Unitized Consignments

Consignments may be loaded in Unit Load Devices (ULD) by the shipper or its agent. Special rating may apply in connection with the use of IATA-Registered ULDs. Any shipment tendered wholly or partially in an airline ULD will be subject to transportation charges based on the greater of the weight of the ULD and its contents, less the tare weight; or the dimensional weight of the shipment, based on the external dimensions of the ULD.

31. Ancillary Service Charges

1. Charges Collect Fee

Consignments moving on a charges collect basis will be assessed a service fee based on the destination country as a percentage of the total weight and valuation charges amount, subject to a minimum of USD 10.00, or local currency equivalent. (Certain restrictions may apply to collect shipments; contact International Customer Service.)

Destination Country (Code) Service Fee Percentage Service Fee Minimum
Argentina (AR) 5% USD 10
Australia (AU) 5% AUD 35
Austria (AT) 5% EUR 15.99
Belgium (BE) 3% EUR 12.39
Brazil (BR) 5% USD 10
Chile (CL) 5% USD 10
China (CN) 5% CNY 100
Colombia (CO) 5% USD 10
Denmark (DK) 4% DKK 75
France (FR) 5% EUR 22.87
Germany (DE) 5% EUR 26.00
Great Britain/United Kingdom(GB) 5% GBP 10
Hong Kong (HK) 5% USD 10
India (IN) 5% USD 10
Israel (IL) 5% USD 10
Italy (IT) 5% EUR 18.08
Japan (JP) 5% JPY 3,000
Korea,South (KR) 5% KRW 12,900
Luxembourg (LU) 3% EUR 12.39
Malaysia (MY) 5% MYR 24
Mexico (MX) 5% USD 10
Netherlands (NL) 3% EUR 11.34
Panama (PA) 5% USD 20
Philippines (PH) 5% USD 20
Puerto Rico (US) 5% USD 10
Singapore (SG) 5% SGD 15
Sweden (SE) 4% SEK 75
Switzerland (CH) 3% CHF 20
Taiwan (TW) 5% USD 10
Thailand (TH) 5% THB 400
United Arab Emirates (AE) 5% USD 10
United States (US) 5% USD 10
Venezuela (VE) 5% USD 10



2. Change of Air Waybill
A service charge of $6.50 will be assessed for any change on the air waybill made necessary by the shipper's instructions received after the dispatch of the consignment from the airport of departure on the air waybill.
When the shipper changes the destination of the consignment and additional transportation is required, the shipper shall be liable for the transportation charges as originally routed plus the applicable transportation charges between the original airport of destination and the amended airport of destination.


3. Dangerous Goods
FedEx International Premium consignments subject to IATA Dangerous Goods Regulations will be charged a special handling fee.


4. Proof-of-Delivery (P.O.D.)
Faxed Proof-of-Delivery (P.O.D.) service is available at no extra charge for notification of a shipment's arrival or delivery. A valid fax number is required on the face of the air waybill, and the service must be requested when the shipment is booked.


5. Terminal Service Charge
Additional Terminal Service Charges will apply for services performed by FedEx Express at the request of the shipper or consignee or as required by applicable government regulation, including, but not limited to:
  • Carrier Import Service Charge
  • Delivery of documents to other than consignee or consignee's broker
  • Opening and closing of boxes for Customs
  • Preparation of additional TACM or IT Entry form
  • Preparation of additional Carrier's Certificate/Release Order
  • Preparation of Shipper's Export Declaration
  • Presentation of export paperwork to Customs for authentication
  • Release of parts of multipiece consignments
  • Storage charges

(For additional information contact International Customer Service).


6. ULD Reloading/Unloading
The following charges apply when FedEx Express is required to reload/recontour improperly tendered ULDs at origin, or to break down a ULD at destination upon customer's request:
ULD TYPE ARGENTINA CHILE BRAZIL MEXICO AUSTRALIA JAPAN SINGAPORE ALL OTHER POINTS
2 USD 90.00 USD 90.00 JPY 22,500 SGD 405 USD 225
3,5,6 USD 60.00 USD 60.00 JPY 15,000 SGD 270 USD 150
8 USD 30.00 USD 30.00 JPY 7,500 SGD 135 USD 75

When unloading a ULD is required for Customs inspection, a charge of USD10.00 will apply if FedEx Express unloads 45 kg (100 lb) or less. Charges for unloading more than 45 kg (100 lb) are as follows:

ULD TYPE ALL POINTS
2 USD 90.00
3,5,6 USD 60.00
8 USD 30.00


7. Banding
Single pieces of cargo weighing more than 150 lbs. (68 kg) which are tendered to FedEx without banding to a skid on all sides with heavy-duty metal or break-resistant plastic are subject to inspection and delay, and a surcharge of CAD$100 plus CAD$62 per hour may be applied to such shipments.

32. FedEx International Premium Money-back Guarantee* Policy

We offer a Money-Back Guarantee for the FedEx International Premium Service. This Guarantee can be suspended or revoked at our sole discretion without prior notice to you. For Canadian-based payors, we will, at our option, and upon request, either refund or credit to the applicable invoice only your transportation charges if we fail to make your paperwork and shipment available to your broker at destination within 60 seconds after the applicable Quoted Availability Commitment Time. You agree that our records regarding Quoted Availability Commitment Times constitute conclusive proof of any such quotes. Quoted Availability Commitment Time is the time published in the FedEx booking record and communicated by FedEx when the shipping arrangements are made.

The following limitations apply:

  1. Where Customs or other regulatory agency delays are incurred.
  2. An exact availability commitment time can be obtained by telephoning Freight Customer Service and supplying us with all of the following:
    1. Air Waybill number
    2. Date of the shipment
    3. Exact origin and destination
    4. Weight of the shipment

    Any transit time published in the FedEx Terms and Conditions, the FedEx Express Worldwide Directory or elsewhere or quoted by Customer Service without the above required facts is only an estimate and is not a Quoted Availability Commitment Time.
  3. Paperwork and freight arrival at destination within 60 seconds of the Quoted Availability Time constitutes timely availabilty.
  4. To qualify for a refund or credit due to late availability, you must notify us of the service failure and request a refund or credit of your transportation charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recover compensation for a service failure in any lawsuit.
    1. Requests for refund or credit of transportation charges due to a service failure must be submitted via telephone to 1.866.SHIP.IXF (1-866-744-7493) or in writing to Federal Express Canada Ltd., Attn: Freight Desk, 5985 Explorer Drive, Mississauga, Ontario, Canada, L4W 5K6.
    2. Your notification of a service failure must include your FedEx account number, the air waybill number, shipment weight, the pieces that were late, date of the shipment and the recipient's name.
    3. All requests for refund or credit of transportation charges must be received via one of the approved channels within 15 calendar days of the invoice date or within 15 calendar days from the ship date if you are paying by credit card or in advance by cash, check or money order.
    4. A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request. A notification of the reason for an unpaid charge with your payment is not considered a request for an invoice adjustment or notice of a refund request if the reason relates to a service failure.
  5. A credit or refund under our Money-Back Guarantee Policy will be applied only against transportation charges for the shipment giving rise to the credit.
  6. A service failure will not be deemed to have occurred if after you notify us we provide you with:
    1. Proof of timely availability, consisting of the date and time the paperwork and freight was recorded by FedEx at destination.
    2. Service exception information reflecting that the failure to perform timely resulted from circumstances described under "Liabilities Not Assumed."
  7. We are not obligated to respond if your request is not received within the time limits stated above.
  8. A service failure will not be deemed to have occurred if a "bill to" account number was provided at the time of shipment that was not in good credit standing and the shipment was held until alternate payment arrangements were secured.
  9. Only one refund or credit is permitted per shipment and can only be requested by the payor.
  10. In the case of multiple-piece shipments, this Money-Back Guarantee will apply to every piece in the shipment. If a service failure occurs for any piece within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that piece.
  11. If the paperwork is late, but freight is available, the entire shipment is considered late and 100% of the transportation charges are refundable.
  12. If the freight and paperwork are not available, the entire shipment is considered late and 100% of the transportation charges are refundable.
  13. If the paperwork is available and a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
  14. A refund or credit will not be given for shipments due to any of the causes described under "Liabilities Not Assumed."
  15. This Money-Back Guarantee does not apply to requests for invoice adjustment based on overcharges.
  16. This Money-Back Guarantee applies only to transportation charges paid by U.S. -and Canadian-based payors and does not apply to duties, taxes or other charges.
  17. This Money-Back Guarantee only applies to shipments tendered under FedEx International Premium Service.
  18. The Money-Back Guarantee for shipment delays is prorated based on the number of packages within the shipment where availability is not completed by the Quoted Availability Commitment time.
  19. This Money-Back Guarantee does not apply to undeliverable or returned shipments, or to any shipment containing dangerous goods or dry ice.
  20. Credits for transportation charges will be applied to the payor's account only, and refunds will be made payable to the payor only.
  21. The shipment must not have been tendered for transportation during the three (3) calendar days before Christmas. Money-Back Guarantees for service failures are suspended for shipments tendered to us on this service during this period.
  22. Holidays in international locations will affect our transit times. Contact Freight Customer Service for information on commitments which may be affected due to the observance of these holidays.
  23. There are no availability commitments for shipments on which the Money-Back Guarantee is suspended.
  24. No refund or credit will be provided if an International Premium shipment was not booked as required.


* Offer void where prohibited by law.

* Offer void where prohibited by law.