Billing/Invoicing Support

View our Frequently Asked Questions below to learn more about your FedEx charges, including viewing and paying invoices, disputing charges and downloading data.

Frequently Asked Questions

How do I add or update my credit card information?

FedEx® Billing Online allows you to pay your invoices by credit card. To update your credit card information, log into FedEx Billing Online.

Close

Where can I find information regarding FedEx Express billing procedures on fedex.com?

For more information on billing procedures, please click on the Billing section of our Terms and Conditions.

Close

What methods of payment may I use for my FedEx Express and FedEx Ground shipments?

For more information on accepted methods of payment and billing options, please view the Guide to Services.

Close

How do I request a refund or adjustment to my invoice if I experienced a late delivery or a billing error?

To request a billing adjustment, please click here.

Close

Can I get a copy of my FedEx Express airbill?

Please contact our Revenue Services department at 1.800.622.1147 to request a copy of the airbill.

Close

FedEx does not provide an invoice for shipments billed to a credit card. The airbill copy and credit card statement should serve as a receipt.

Close

How do I dispute a duty and tax charge?

To make it easy, we developed a Clearance Charges Dispute Notification form (PDF) that you can download. If you also need a rebill notification form, call to request one at 1.800.622.1147.

After downloading the form, you can either fax or mail your completed document to:

Mailing Address:
FedEx Duty/Tax Invoicing Adjustment Department
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

Fax: Rebill fax: 1.877.716.8758
Duty-tax dispute fax: 1.800.901.2285
Please include the following with your fax or letter:

  • A completed Clearance Charges Dispute Notification form (PDF) 
  • A detailed statement about specifically what is being disputed
  • Any customs clearance papers
  • A copy of the FedEx International Air Waybill
  • An explanation of exactly how the articles are used and the function

Close

What is your mailing address for the FedEx Express billing department?

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

Close

What is your mailing address for the FedEx Ground billing department?

FedEx Corporation
3965 Airways
Module G, 4th Floor
Memphis, TN 38116

Close

How can I request a copy of my original or adjusted FedEx invoice?

Please contact our Revenue Services department at 1.800.622.1147 to request a copy of an invoice.

Close

What are the mailing addresses where I can submit FedEx Express and FedEx Ground payments?

You must furnish with your payment the invoice numbers to which your payment applies. Payment should be sent using your remittance advice to one of the following:

(By U.S. Postal Service)
Any customer not using electronic data interchange (EDI) or FedEx Billing Online whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to:

FedEx
P.O. Box 371461
Pittsburgh, PA 15250-7461

Any customer not using EDI or FedEx Billing Online whose billing address is in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should mail payment and remittance detail to:

FedEx
P.O. Box 94515
Palatine, IL 60094-4515

Any customer not using EDI or FedEx Billing Online whose billing address is in AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to:

FedEx
P.O. Box 660481
Dallas, TX 75266-0481

Any customer not using EDI or FedEx Billing Online whose billing address is in AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to:

FedEx
P.O. Box 7221
Pasadena, CA 91109-7321

Customers who receive their invoices via EDI should mail their payment to:

FedEx ERS
P.O. Box 371741
Pittsburgh, PA 15250-7741

Customers who receive their invoices via FedEx Billing Online should mail their payment and remittance detail to:

FedEx Billing Online
P.O. Box 371599
Pittsburgh, PA 15250-7599

(By FedEx Envelope)
FedEx Lockbox 360353
Room 154-0455
500 Ross Street
Pittsburgh, PA 15262

Close

Can I get a rate on a FedEx Express or FedEx Ground package that I have already shipped?

Unfortunately, for security reasons, we are unable to provide rate information on specific tracking numbers via fedex.com.

Close