Track by Reference Support

View our Frequently Asked Questions below to learn how to track by reference.

Frequently Asked Questions

I'm expecting a package, when will it arrive?

Track the status of your package on fedex.com using your tracking reference and look for the Estimated Delivery Date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depend on service selected.

If you do not have your tracking number or reference, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

Close

How do I change the delivery address on my shipment?

If you are the shipper, you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to change the delivery address. A $11 service charge will be billed to the account on the shipment.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. If you are the intended recipient and want the shipment delivered to a new address, contact the package's shipper and request the change of address.

You may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

FedEx Locations

Close

I wasn't home when FedEx tried to deliver my package, now what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so.

In most cases, FedEx will attempt to deliver your package three times before returning to the shipper.

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

Close

I won't be able to sign for my package, what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so. If your package was shipped with the Indirect Signature Release option, you may leave a signed and dated handwritten note on the door instructing the driver to leave the package at your door.

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station. Click here for FedEx Locations

Close

How do I determine the address my package was delivered to?

If you have the package tracking number, you can access delivery city information and signature information if a signature was obtained. Click here to track your package.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

Close

How do I specify a time window for delivery?

FedEx has a variety of shipping options:

  • For FedEx Express® shipments, we offer several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, we deliver by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, we delivery between 9 a.m. and 8 p.m., Monday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our convenient delivery options: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.

Please see our Get Rates & Transit Times application to explore our delivery options.

Close

My package was supposed to be here, but it has not arrived. What can I do?

A good first step is to track the status of your package using your FedEx reference number. The tracking reference enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance.

If you do not have your tracking number or reference, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

Information about your package 

The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date. Delivery days and times vary by service type:

  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

If the tracking page indicates you shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive.

Close

I tracked my shipment, and there haven't been scans on it in more than a day. What should I do?

Packages in the FedEx system receive scans at various points between pickup and delivery. It is not unusual for a package to go more than 24 hours without a scan while in transit – your package may be traveling as intended.

Close

I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?

Customs and clearance delays occur for a variety of reasons. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

Close

I tracked my shipment, and there are no scans. What should I do?

If there are no scans for the tracking number or references entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1.800.GoFedEx 1.800.463.3339.

Close

What are your delivery hours?

Delivery days and times vary by service type:

  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

Please note, specific delivery times may vary by location, especially for rural areas.

Close

I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn't appear to be on the correct route. Should I be concerned?

Shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery destination.

Close

When I first tracked the package, it had an estimated delivery date, and now there isn't one. What does this mean?

We are able to provide the estimated delivery date information for many of our shipments. When the shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered.

Close

What does the "status of exception code" mean?

This is information noting that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.

Close

Can I leave instructions to have a FedEx Express package left without a signature, if I am the recipient?

For your security, FedEx couriers will not leave packages without a signature unless you or the shipper have an agreement on file with FedEx. If you wish to establish a permanent signature release on file, you may submit a Signature Release Form, available at any FedEx shipping center near you.
If you miss a normal package delivery, FedEx couriers will automatically reattempt delivery three times before returning your package to the shipper. On each delivery attempt, if you are not available to sign for the package, the courier will leave a Delivery Notice, usually on your front door. You have several options at this time, as follows:

  • Sign the Delivery Notice on the space provided and leave it where the FedEx courier can find it. The courier will then leave your package on the next delivery attempt.
  • Complete the signature release form on the back of the Delivery Notice, and either leave it where the courier can find it, or place it in a nearby FedEx Drop Box. You will then be signed up for permanent signature release.
  • Call 1.800.GoFedEx 1.800.463.3339 to arrange to pick up your package at a convenient FedEx World Service Center near you.

Exceptions:

  • Some authorized shippers may ship packages with the "Signature Release" section of the airbill or shipping label checked off. In this case, packages will be delivered without the need for your signature whether or not you are available to sign for the package.
  • Some shippers will not allow FedEx couriers to leave packages without a signature regardless of permanent signature release status.
  • Packages with a declared value over $500 US$ are ineligible for signature release. In these cases, FedEx must receive a valid signature. This is also true for several service options, like COD (Collect On Delivery), Dangerous Goods, etc.

Close