Signature Proof of Delivery Support

Need confirmation on the recipient for your records, you can request a signature letter from FedEx. View our Frequently Asked Questions below.

Frequently Asked Questions

I wasn't home when FedEx tried to deliver my package, now what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so.

In most cases, FedEx will attempt to deliver your package three times before returning to the shipper.

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

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I won't be able to sign for my package, what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so. For additional information, contact Customer Support at 1.800.GoFedEx 800.463.3339.

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station. Click here for FedEx locations

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Can I get a copy of the delivery signature?

You can get a copy of the recipient's signature on your FedEx Express® or FedEx Ground® shipment by using our Signature Proof of Delivery tool. Proof of delivery is offered for most packages shipped within the U.S., to Canada and to Puerto Rico. Shipment delivery signatures from other international locations are not available at this time.

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How do I specify a time window for delivery?

FedEx has a variety of shipping options:

  • For FedEx Express® shipments, we offer several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, we deliver by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, we deliver between 9 a.m. and 8 p.m., Tuesday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our convenient delivery options: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.

Please see our Get Rates & Transit Times application to explore our delivery options.

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My package was supposed to be here, but it has not arrived. What can I do?

A good first step is to track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance.

If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

Information about your package 

The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date. Delivery days and times vary by service type:

  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

    If the tracking page indicates you shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive.

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What are your delivery hours?

Delivery days and times vary by service type:

  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

Please note, specific delivery times may vary by location, especially for rural areas.

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What does the "status of exception code" mean?

This is information noting that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.

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