Privacy Policy for "fedex.com"

Effective date: July 18, 2012

FedEx Corporation understands the importance of protecting the privacy of fedex.com and senseaware.com (collectively, the "Web sites") users. The information collected on the Web sites is used to market and improve the services we and our subsidiaries (collectively "FedEx") offer, to improve the fedex.com Web- site content, to contact you with updates to the Web site and FedEx services and activities, to conduct other FedEx marketing, promotional and informational activities, and to perform other activities as described in this Privacy Policy. Your use of fedex.com constitutes your agreement to this Privacy Policy.

Certain areas of fedex.com, including but not limited to FedEx Ship Manager® at fedex.com, FedEx InSight®, FedEx Return Manager®, FedEx® Billing Online, and FedEx® Global Trade Manager require registration or a password for access. Information obtained from registered users of these areas may also be used for the purposes stated in this Privacy Policy, and cookies may be used in those and other areas, as is described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to FedEx Ship Manager at fedex.com, FedEx Return Manager, etc. In addition, visitors to fedex.com may choose to register for a fedex.com Login user ID and password to simplify access to some interactive features on fedex.com. Log file data and other information gathered from registered users of fedex.com are used to improve the fedex.com customer experience.

fedex.com Login currently provides users with access to FedEx Ship Manager at fedex.com, FedEx® Global Trade Manager, and Simplify My Shipping. Currently, other applications require separate registrations. In the future, FedEx may add other features to those accessed through fedex.com Login.

If you are the recipient of a package, we have obtained your name and shipping information from a customer. When you visit fedex.com to track your package in transit, we collect your IP address and other non-identifying information about you, as we do with other visitors to the Web site. You do not need to register with fedex.com to obtain tracking information about your package. We use, disclose, and otherwise handle information that we obtain about you to support the operation of fedex.com, to provide our services, and to perform other activities as described in this Privacy Policy.

Please also see the applicable FedEx website, or FedEx Service Guide for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to FedEx services and various information used and provided with FedEx services.

FedEx reserves the right to amend this Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.

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What non-personal information does FedEx capture about visitors to its Web site?

The fedex.com Web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to fedex.com), type of Internet browser, visitor's IP address. (each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes), country/language, date/timestamp, screen size, meta tags, and FedEx first party cookie and third party cookies. The log file does not capture a visitor's email address. For more information, please see the section on cookies below.

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Does FedEx ask for personal information?

Several areas of fedex.com ask for personal information. They include: Online Account Registration, features of Manage My Account, and registration pages for FedEx Ship Manager at fedex.com, FedEx Global Trade Manager, FedEx Return Manager, and FedEx InSight. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable FedEx Internet-based information and services, and to bill you for those services if you elect to use them, in addition to the other uses described in this Privacy Policy.

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How does FedEx use the non-personal and personal information collected through the Web site?

The information collected through this Web site helps us identify the type of Web- site content our customers value most. We use this information to market and improve the Web site and our services and to help customize your user experience. We also use this information to send you e-mail notifications about updates to the Web site, and to contact you by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the personal information collected through this site to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this Web site for the purposes described in this Privacy Policy. Our practice is to require our suppliers to conduct such activities consistent with this policy and our requirements. In addition, your personal information may be combined with non-personal information to customize your experience on our Web site and for related purposes. Please see the section on cookies below.

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How will SenseAware work and what data will FedEx collect through SenseAware?

SenseAware is a GPS sensor device that select customers to track their packages in transit, including location and internal conditions (humidity, light/dark, and the like). Through participation in the SenseAware Program, customers will place the devices in the packages to be delivered by FedEx, and the devices transmit the tracking data to FedEx servers. We will display the tracking data through the SenseAware Web site on senseaware.com to our customers and others they designate (e.g., recipients). We will use the SenseAware service to track data about packages only, and we will require by contract that our customers may not use the devices for any other purposes.

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What happens when I leave fedex.com to visit a FedEx linked Web site?

Parts of fedex.com, such as FedEx Global Trade Manager, consist of products and services hosted by third-party businesses. When you leave fedex.com to visit one of these sites, the only information transferred to the third-party is the fact that you came from fedex.com (the referring address). This practice allows the third-party to monitor its own Web- site traffic, but does not provide them with any information about you. FedEx is not responsible or liable for the independent activities or privacy policies at third-party sites. You should consult the privacy policies and other terms and conditions at those sites to determine how your information may be used.

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What is a cookie?

A cookie is a series of data characters that, when programmed into a Web site, is placed by the Web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the Web site to "recognize" you as a unique individual.

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Does FedEx use cookies?

Cookies are used to achieve several goals. The first is to provide FedEx with the capability to personalize information for certain segments of its customer base. Cookies can also help us recognize you as a previous visitor and remember any preferences that may have been set when you previously visited our Web site using the same browser.

In some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, fedex.com Login can "remember" your user ID when you login to FedEx Ship Manager at fedex.com on your computer.

Unless you register with certain areas of fedex.com, these cookies will not contain any personal information. If you do register with certain areas of fedex.com, cookies that contain personal information may be combined with other information to provide you with more customized content on this Web site and advertisements on other sites across the Internet. For example, when you access a page on our Web site, a cookie is automatically set by us, or our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. Please see the advertising section below for more information about our online advertising practices and your choices. You can also learn more about how we use your personal information when you register with fedex.com.

Cookies are also used to help measure and research the effectiveness of Web site features and offerings, and advertisements.

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Can cookies be removed from my hard drive?

Yes, cookies can be removed from your hard drive. Also, depending on what type of Web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on our Web site.

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Does FedEx use advertising companies to serve ads on third party Internet sites?

Yes, FedEx uses selected advertising companies to serve relevant ads on third party Internet sites. Namely, we currently use, DoubleClick, Media Mind, Omniture and X+1. FedEx does not provide any personal information to these advertising companies to allow them to use such data on their own behalf, or for the benefit of any other party. These advertising companies may, however, place their own cookies on your browser. You can choose not to allow these advertising companies to use their cookies to serve you ads on third party Internet sites. Two of our advertising partners, Media Mind and X+1, are members of the Network Advertising Initiative. You can opt-out of ad targeting from NAI member companies in a single location. To learn more, please click here. To opt-out of other ad targeting by, DoubleClick and Omniture, Adobe, X+1, you can review the parties’ privacy policies for instructions on how to opt-out here, here and here.

Omniture: Privacy Policy: http://www.omniture.com/en/privacy
Opt-Out: http://www.omniture.com/en/privacy/product#optout

Adobe: Privacy Policy: http://www.adobe.com/sea/privacy.html
Opt-Out: http://www.adobe.com/privacy.opt-out.html

X+1:
Privacy Policy: http://xplusone.com/privacy.php

Accuen:
Privacy Policy: http://www.accuenmedia.com/privacy.htm
Opt-Out: http://www.accuenmedia.com/optout.htm

DoubleClick DART:
Privacy Policy: http://www.google.com/intl/en/privacy/ads/

MediaMind:
Privacy Policy: http://www.mediamind.com/Content.aspx?page=privacy_policy

For more information about marketing cookies and other technologies, and to opt-out, go to the following sites:
http://www.networkadvertising.org/optout_nonppii.asp
http://www.aboutads.info/

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Does FedEx use my personal information for advertising?

Yes. For internal purposes on this Web site, FedEx combines personal information that we obtain from registrations with non-personal information gathered through cookies and other technologies about your searches and other activities on fedex.com. We may also receive similar non-personal information from third party advertisers. We use this information to customize your experience and for advertising on our Web site.

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In what other ways does FedEx share information?

We may also share your information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this Web site, our customers, or others; and in connection with our Terms of Service and other agreements.

We may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also reserve the right to use and disclose data in aggregate form (i.e., non-personally identifiable) for statistical and other purposes in our sole discretion.

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Email

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

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Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered with us, purchased a product or service from us, or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

We use an email service provider to collect information on how customers interact with our emails, including conversion tracking between email activity and online sales. The cookies set do not contain any personally identifiable information such as name or email address. Such cookies may also be combined with the use of web beacons. A web beacon is an invisible image with a line of code, also called a clear gif, which is placed within an email message or on a web page. The reasons for use of a web beacon include:

a. To sense whether a recipient can receive an HTML email or only receive a text email

b. Whether the email recipient has opened the message and whether the message was opened successive times

Web beacons do not create, modify or delete files on a user's machine. They are not executable and cannot be used to deliver dangerous content, such as a virus. Web beacons are connected to help identify a particular email recipient, who can then be used by FedEx for future reference when selecting and sending additional email.

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How we protect your privacy?

We use security measures to protect against the loss, misuse and alteration of data used.

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Sharing and Usage

It is our policy to not share, sell, or rent individual personal information with anyone without your advance permission or unless required by law or permitted by our Privacy Policy [include hyperlink]. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails, and to others as specified in our Privacy Policy, such as contracted service providers for purposes of providing services relating to our communications with you.

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In what respects do you FedEx engage in any email marketing?

FedEx periodically sends email messages and promotions to customers that opt-in to receive these messages from any of the opcos. The link to the email preference center allows the customer to opt-in to the specific messages that they want to receive from FedEx.

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How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via FedEx or purporting to be sent via FedEx, please forward a copy of that email with your comment to abuse@fedex.com for review.

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What about children under 13?

We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

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What if FedEx makes changes to this Privacy Policy?

Please note that this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a link on the home page of our Web sites that says “Revised Privacy Policy.” We will also indicate a revised Effective Date at the top of this Privacy Policy and the changes in the Privacy Policy will not be effective until 30 days after first posting the revised version. Please check this Privacy Policy regularly.

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How do I contact FedEx?

Our postal address is:
FedEx Corporation
P.O. Box 727
Memphis, TN 38194-1062

We can be reached via email at webmaster@fedex.com or by telephone at 1.800.GoFedEx 1.800.463.3339.

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