Effective date: April 12, 2017
FedEx uses the information collected via the FedEx Digital Platforms to:
- market and improve FedEx services,
- transact business with FedEx customers,
- improve the FedEx Digital Platforms and the content distributed through them,
- contact you with updates to and information about the FedEx Digital Platforms and FedEx services and activities, to help with fraud identification,
- conduct other FedEx marketing, promotional and informational activities,
- identify the type of digital and other content, messaging and information visitors to the FedEx Digital Platforms value most, assess and monitor certain user experience, and
- help FedEx understand the efficacy of the content, messaging and information provided through the FedEx Digital Platforms.
Fedex.com login currently provides users with access to several FedEx applications such as FedEx Ship Manager at fedex.com and FedEx®Global Trade Manager. Other applications require separate registrations. In the future, FedEx may add other features to those accessed through fedex.com login.
If you are the recipient of a package, we have obtained your name and shipping information from a customer. When you visit fedex.com to track your package in transit, we collect your IP address and other information about you, as we do with other visitors to the Web site. You do not need to register with fedex.com to obtain tracking information about your package. Please also see the applicable FedEx operating company website, e.g., FedEx Ground, FedEx Freight etc. and/or FedEx Service Guide for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to FedEx services and various information used and provided with FedEx services.
What Device Data does FedEx capture about visitors to FedEx Digital Platforms?
The FedEx Digital Platforms use an extended log file format which may capture among other things: date and time of visit including date/time of messaging and content click and open, referring address (location from which a visitor comes to the FedEx Digital Platforms), referring promotional campaign information (including country and language thereof), date and time stamp thereof, type of email or other digital client used, operating system used, Internet browser used, and visitor's IP/ other non-personal identifiers. Each computer and device that connects to the FedEx Digital Platforms is assigned a unique number, an IP address, country/language, date/timestamp, screen size, meta-tags, and FedEx first party cookie and third party cookies.
Does FedEx ask for Personal Information?
Several areas of the FedEx Digital Platforms, including fedex.com, may ask for Personal Information. They currently include: Online Account Registration, features of Manage My Account, and registration pages for FedEx Ship Manager at fedex.com, FedEx Global Trade Manager, FedEx Return Manager, and FedEx InSight. This list may be expanded without notice. In the event that it is expanded, additional information may be required.
How does SenseAware work and what data does FedEx collect through SenseAware?
SenseAware consists of GPS enabled sensor devices that allow SenseAware customers to track their packages in transit, including the location and internal conditions (humidity, light/dark, and the like). FedEx provides this information to SenseAware customers for their use.
What happens when I leave a Digital Platform to visit a FedEx linked Web site?
A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the FedEx Digital Platforms to "recognize" your computer or mobile device.
A cookie may also be combined with a web beacon, which is an invisible image with a line of code which is placed within an email message or on a web page. Web beacons inform FedEx if an intended recipient can receive email in an HTML format or only as a text message, whether the email message has been open or opened multiple times, and if a display ad has been viewed or clicked through. This information is used to serve customized messaging to visitors to the FedEx Digital Platforms. Web beacons do not create, modify or delete files on a user's machine. Since they are not executable, they cannot provide means for the delivery of dangerous content such as malware or viruses. These technologies allow FedEx to receive and store certain information when you visit a FedEx Digital Platform through a computer or mobile device. Device Data captured through these technologies may include the geo-location of your computer or mobile device, information about the specific pages you viewed while on the site, the sequencing and duration of your views on those pages, the type of computer or mobile hardware you used to access the site, and the IP address of the hardware.
In addition to the information provided above, cookies are used to achieve several goals. The first is to provide FedEx with the capability to personalize information for visitors to the FedEx Digital Platforms. Cookies can also help us recognize you as a previous visitor and remember any preferences that may have been set when you previously visited our Web site using the same browser.
What are cookies and web beacons, and how does FedEx use them?
Certain components of the FedEx Digital Platforms consist of or include products and services hosted by third-party businesses. When you access one of these third-party components, the only information transferred to the third-party is the fact that you came from a FedEx Digital Platform. This practice allows the third-party to monitor its own website traffic, but does not provide them with any information about you, other than as stated above. Once you leave a FedEx Digital Platform, the third-party may monitor its own website traffic and may install other cookies or web beacons in order to collect information about you. FedEx is not responsible or liable for the independent activities or privacy policies at third-party sites. You should consult the privacy policies and other terms and conditions at those sites to determine how your information may be used and the practices of those third party sites.
Can cookies be removed from my hard drive?
Yes, cookies can be removed from your hard drive. Also, depending on what type of web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on or through the FedEx Digital Platforms.
Does FedEx use my Personal Information for advertising?
Does FedEx use advertising companies to serve ads on third party Internet sites?
Yes, FedEx uses select advertising companies to serve relevant FedEx ads on third party Internet sites. Currently FedEx uses Google (and its affiliates like DoubleClick), Adobe, Accuen, Salesforce, and Facebook. FedEx does not provide any Personal Information to these advertising companies to allow them to use such data for their own purposes, or for the benefit of any other party. These advertising companies may, however, place their own cookies or third party cookies on your browser to personalize your FedEx related experience on third party sites.
You can choose not to allow these advertising companies to use their cookies to serve you ads on third party Internet sites. Several of these companies are members of the Digital Advertising Alliance (“DAA”). You can opt-out of ad targeting from DAA member companies at a single location. To learn more, please click here.
For more information about marketing cookies and other technologies, and to opt-out, go to the following sites:
Social media sharing
Your use of social media platforms such as twitter, facebook, etc., are governed by separate terms and conditions over which FedEx has no control. However, when a customer uses their social media login to access the FedEx Digital Platforms, they explicitly agree to allow FedEx access to certain components of their social media pages where they may share comments and other Personal Information about themselves. FedEx uses widgets on these sites to collect information such as your IP address, the pages that you visited at FedEx.com and to determine if the social media components of the site performed properly. These widgets are hosted either directly on the FedEx.com site or by the third party provider.
In what other ways does FedEx share information?
We may also share your information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this Web site, our customers, or others; and in connection with our Terms of Service and other agreements.
We may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Why did you receive an email from us?
If you received an email from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered with us, purchased a product or service from us, or otherwise have an existing relationship with us.
Each commercial email sent contains an easy, automated way for you to stop receiving email from us, or to change your expressed interests.
If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via FedEx or purporting to be sent via FedEx, please forward a copy of that email with your comment to firstname.lastname@example.org for review.
What about children under 13?
We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
How do I contact FedEx?
Our postal address is: FedEx Corporation P.O. Box 727 Memphis, TN 38194-1062 We can be reached via email at email@example.com or by telephone at 1.800.GoFedEx 1.800.463.3339.