Money-back guarantee policy and delivery commitments
U.S. money-back guarantee policy
Effective Dec. 1, 2025
As we work to maintain the highest standards of safety and service for our customers and team members and manage the temporary reduction in fleet capacity while MD-11 safety reviews are underway, we are flexing our integrated air-ground network to provide continued connectivity. Due to the anticipated seasonal volume, the FedEx Money-Back Guarantee will be suspended for packages shipped on or after Dec. 1, 2025, for the following time-definite FedEx services, until further notice.
U.S. domestic:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
International (all lanes):
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
*Contract services
The money-back guarantee was suspended for U.S. import shipments with a ship date between Jan. 29, 2025, and Feb. 10, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
The money-back guarantee has been reinstated for U.S. import shipments with a ship date of Feb. 11, 2025, or later.
The U.S. domestic and U.S. import and export services eligible for the money-back guarantee now include the following services for U.S. payers only
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
For specific shipment status information, track your shipment at fedex.com. To learn more about the latest shipping regulations and requirements for imports and exports, visit Regulatory News on fedex.com.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
As previously communicated, the money-back guarantee for all other U.S. and international package and freight services, FedEx Freight®, and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx® services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
*Contract services
On Jan. 29, 2025, the money-back guarantee was suspended for U.S. import shipments with a ship date starting Jan. 29, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
On Feb. 12, 2024, the money-back guarantee was reinstated for select services for U.S. payers only. Services include:
International services (U.S. export)
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
International services (U.S. import)
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
On Jan. 26, 2024, the money-back guarantee was reinstated for FedEx 2Day® A.M. service.
Holiday delivery commitment times
Effective Nov. 17, 2025
We stand behind the FedEx Money-Back Guarantee as we prepare to deliver for you this holiday season. To accommodate the expected seasonal volume, A.M. delivery commitment times at 12 p.m. or earlier will be extended 90 minutes on Nov. 17, 2025–Nov. 30, 2025, for the following time-definite FedEx services:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: Printed labels may not reflect the extended time.
On Wednesday, Sept. 3, and Thursday, Sept. 4, due to the Labor Day holiday, we are temporarily extending the delivery commitment times by 90 minutes for packages scheduled for delivery at 12 p.m. or earlier for the following select time-definite expedited services:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times for the following select time-definite FedEx Express services on Wednesday, May 28, and Thursday, May 29, by 90 minutes for the Memorial Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times for the following select time-definite FedEx Express services on Friday, May 9, and Saturday, May 10, by 90 minutes for the Mother’s Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight®Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
Love is in the air! Our hearts (and planes) are full as we prepare for higher-than-normal delivery volumes on Valentine’s Day. We are temporarily extending the delivery commitment times for the following time-definite FedEx services on Friday, Feb. 14, by ninety (90) minutes due to an anticipated volume surge.
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged. Printed labels will not reflect the extended time.
We stand behind the FedEx Money-Back Guarantee as we prepare to deliver for you this holiday season. To accommodate the expected seasonal volume, A.M. delivery commitment times before 12 p.m. will be extended 90 minutes on Nov. 29, 2024–Jan. 4, 2025, for the following time-definite FedEx services:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged. Printed labels will not reflect the extended time.
For more information on the money-back guarantee and other terms and conditions of service, see the FedEx Service Guide and the FedEx Freight 100 Series Rules Tariff.
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