Service Guide

Money-Back Guarantee

You can count on FedEx reliability. We have a remarkable on-time delivery record, and we back FedEx Express® shipments, FedEx Ground® shipments within the U.S. and to Canada, and FedEx Freight® shipments with a money-back guarantee.

View the FedEx Service Guide PDF

  • FedEx money-back guarantee

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FedEx Express (U.S.)

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FedEx Express U.S. money-back guarantee details

FedEx offers a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

See the FedEx Express Terms and Conditions for more information on the FedEx Express U.S. money-back guarantee.

FedEx Express (international)

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FedEx Express international money-back guarantee details

We offer a money-back guarantee if we miss our published (or quoted, as in the case of FedEx® International Next Flight) delivery time by even 60 seconds, barring customs delays.

See the FedEx Express Terms and Conditions for more information on the FedEx Express international money-back guarantee.

FedEx Ground

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FedEx Ground money-back guarantee details

A money-back guarantee applies to FedEx Ground® shipments to business addresses and FedEx Home Delivery® shipments to residential addresses within the U.S., and to FedEx International Ground® shipments if you choose the brokerage-inclusive option. If the package is not delivered on the standard scheduled delivery day, you can request a credit of shipping charges.

See the FedEx Ground Tariff for more information on the FedEx Ground money-back guarantee.

FedEx Freight

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FedEx Freight money-back guarantee details

FedEx Freight® Priority service includes a no-fee money-back guarantee.1

In addition, our FedEx Freight A.M. Delivery and FedEx Freight Close of Business Delivery service options are supported by a money-back guarantee.2

1Applies to FXF 1000 Rate Base customers only. All services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.
2All services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.

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