Money-back guarantee policy and delivery commitments
U.S. money-back guarantee policy
Current policy
Effective Feb. 12, 2026, the FedEx Money-Back Guarantee applies to the following Fedex services for U.S. payors:
U.S. domestic services
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
International services (U.S. import/export)
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
In order to balance our focus on service and safety, the money-back guarantee for all other FedEx® services will remain suspended until further notice.
The status of the money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
To get the latest status for your shipments, please visit the Tracking Page. To learn more about the latest shipping regulations and requirements forimports and exports, visit the Regulatory News and Information section.
*Contract services
Recent money-back guarantee updates
The FedEx Money-Back Guarantee has been reinstated for the following international services with a ship date starting Feb. 12, 2026:
International (all lanes):
• FedEx International First®
• FedEx International Priority®
• FedEx International Priority® Express
• FedEx International Priority® Freight
• FedEx International Priority DirectDistribution®
• FedEx International Priority DirectDistribution® Freight
Recent holiday delivery commitment times updates
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times that are scheduled for delivery at 12 p.m. or earlier for the following select time-definite FedEx services on Wednesday, May 27, and Thursday, May 28, by 90 minutes for the Memorial Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 1Day® Freight
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: Printed labels may not reflect the extended time.
Additional information
Previous money-back guarantee updates
The FedEx Money-Back Guarantee has been reinstated for packages shipped on or after Jan. 13, 2026, for the following time-definite, U.S. domestic FedEx services:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
*Contract services
As we work to maintain the highest standards of safety and service for our customers and team members and manage the temporary reduction in fleet capacity while MD-11 safety reviews are underway, we are flexing our integrated air-ground network to provide continued connectivity. Due to the anticipated seasonal volume, the FedEx Money-Back Guarantee will be suspended for packages shipped on or after Dec. 1, 2025, for the following time-definite FedEx services, until further notice.
U.S. domestic:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
International (all lanes):
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
*Contract services
The money-back guarantee was suspended for U.S. import shipments with a ship date between Jan. 29, 2025, and Feb. 10, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
The money-back guarantee has been reinstated for U.S. import shipments with a ship date of Feb. 11, 2025, or later.
The U.S. domestic and U.S. import and export services eligible for the money-back guarantee now include the following services for U.S. payers only
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
For specific shipment status information, track your shipment at fedex.com. To learn more about the latest shipping regulations and requirements for imports and exports, visit Regulatory News on fedex.com.
As previously communicated, the money-back guarantee for all other U.S. and international package and freight services and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx® services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
*Contract services
On Jan. 29, 2025, the money-back guarantee was suspended for U.S. import shipments with a ship date starting Jan. 29, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
Previous holiday delivery commitment times updates
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times that are scheduled for delivery at 12 p.m. or earlier for the following select time-definite FedEx services on Friday, May 8, and Saturday, May 9, by 90 minutes for the Mother’s Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 1Day® Freight
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: Printed labels may not reflect the extended time.
As we prepare for higher-than-normal delivery volumes for Valentine's Day, we are extending the A.M. delivery commitment times of 12 p.m. or earlier by ninety (90) minutes. This extension will apply to the following time-definite FedEx services on Friday, Feb. 13, and Saturday, Feb. 14.
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: Printed labels may not reflect the extended time.
To accommodate the expected seasonal volume, A.M. delivery commitment times at 12 p.m. or earlier will be extended 90 minutes on Nov. 17, 2025–Jan. 3, 2026, for the following time-definite FedEx services:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: Printed labels may not reflect the extended time.
On Wednesday, Sept. 3, and Thursday, Sept. 4, due to the Labor Day holiday, we are temporarily extending the delivery commitment times by 90 minutes for packages scheduled for delivery at 12 p.m. or earlier for the following select time-definite expedited services:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times for the following select time-definite FedEx Express services on Wednesday, May 28, and Thursday, May 29, by 90 minutes for the Memorial Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times for the following select time-definite FedEx Express services on Friday, May 9, and Saturday, May 10, by 90 minutes for the Mother’s Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight®Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
For more information on the money-back guarantee and other terms and conditions of service, see the FedEx Service Guide.
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