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We are delivering

We are delivering

Get updates on the actions we're taking to keep our customers and team members safe during the Coronavirus (COVID-19) outbreak. Here's how we are responding.

Get updates on the actions we're taking to keep our customers and team members safe during the Coronavirus (COVID-19) outbreak. Here's how we are responding.

Here to deliver for you and your customers

In these uncertain times, it's even more important for businesses to continue providing much needed goods and services for the community. At FedEx, we are still delivering to support you and the global supply chain while keeping our customers and team members safe.

Delivering service and support… today and everyday

COVID-19 has changed the world and our way of life overnight. In these uncertain times, it is even more important for businesses like yours to stay in business; to continue to provide goods and services for our communities. We are following recommendations from the World Health Organization (WHO) and other leading health organizations as we strive to help protect our customers and our team members.

Reinforcing team member education and hygiene with regular communications and reminders:

  • Encouraging team members to use good hygiene practices, including frequent hand washing.

  • Educating team members about COVID-19 and sharing resources on how to keep the workplace clean.

  • Advising team members to closely monitor their health and seek medical attention if they develop flu-like symptoms – any team member who reports or displays flu-like symptoms will be asked to stay home.
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Service Updates

Click below to review the service impact information PDF as of March 25, 2020.

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FedEx Express Temporary Surcharge

Information about the temporary surcharge on all FedEx Express international parcel and freight shipments beginning April 6.

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Signature Required
Suspension

Temporarily suspended for most deliveries in Canada and the U.S.
A physical signature is not required for FedEx Express and FedEx Ground shipments except when an adult signature is required.

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Money-Back Guarantee Suspension

Suspended for FedEx Express and FedEx Ground services, effective immediately until further notice.

Frequently Asked Questions

Per WHO, yes, it is safe. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperatures is also low.

We have a long-standing history of managing peak shipping times and events that require increased volume for our customers. Please contact your sales professional as soon as possible to ensure your incremental shipping needs are submitted to the appropriate team for planning purposes.

When disaster strikes, we mobilize the FedEx global fleet and use our unmatched transportation infrastructure to move urgently needed supplies quickly and efficiently to and from relief organizations.

We are currently supporting relief efforts through our long-standing relationships with humanitarian aid organizations including Direct Relief and International Medical Corps. These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves. FedEx is maintaining frequent communication with these and other non-profits to ensure that our resources are deployed effectively.

Since the beginning of 2020, FedEx has sent 10 humanitarian aid shipments of medical supplies to China in collaboration with Direct Relief.

Those shipments have contained surgical caps, medical gowns, coveralls, masks, gloves, shoe covers and face shields.

You have several options:

  1. If your package is already on its way, you can conveniently redirect it to a FedEx retail location for pickup.*

  2. You can set your delivery preferences for your future home deliveries with FedEx Delivery Manager (e.g., request to have your packages held at a FedEx retail location for pickup). Click here to learn more or sign up.

  3. If you miss your chance to redirect your package, don’t worry. If you’re not home for a delivery you will receive a door tag, which will give you all the information you need to pick up the package from a secure FedEx retail location. Click here to learn more about door tags.

  4. You can also reroute the delivery of your package from one street address to another in the same city/province for a fee. A reroute is a request to change the original delivery address and the shipper’s authorization may be required.

 

 *This option may not be available for all shipments.

For the safety of our customers and team members, and to follow local government recommendations, some stores across our network may have temporarily reduced hours or services while others may have temporarily closed. This situation is changing rapidly. Get store details including current hours and services available by searching a FedEx location near you. We recommend checking with the specific location before you visit, as store hours may change depending on the policy of that location.

FedEx makes it easy to ship or pick up packages without going inside a store. Choose the option most convenient for you.

When your package is ready to be shipped:

  • Drop off your FedEx Express and FedEx Ground packages 24/7 at one of our many FedEx Drop Boxes across Canada. Please note that drop boxes can accept packages up to 20” (50.8) x 12” (30.5) x 6” (15.2 cm). 

    Find a drop box location near you by entering your postal code. 
     

The restrictions issued by various governments to contain the spread of COVID-19 are disrupting the global supply chain. Air cargo capacity is limited, and we’ve had to make adjustments so that our international networks can best deliver much-needed goods and services in this constrained environment. This temporary surcharge will allow us to continue providing customers with the best possible service during this time.  Surcharge details are outlined here.

Until further notice. We will evaluate this surcharge on an ongoing basis. Market conditions are shifting rapidly as a result of the coronavirus. Our priority is to continue providing the best possible service to our customers during this time.

Other helpful information