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FedEx Freight Canada Corp. Internet Privacy Policy

 

FedEx Freight Canada Corp. acknowledges the importance of protecting the privacy of fedex.ca users. The information we collect is used to improve the services we offer, to improve our website's content, and to communicate with you, including, to contact you with updates to our website or other marketing information.

In addition, certain areas of fedex.ca, including but not limited to FedEx Ship Manager at fedex.com, will require registration or a password to enter and use the application. Information obtained through those sites may also be used for marketing purposes, and cookies may be used in those and other areas, as is described in this policy. Information obtained in the areas may also be used in accordance with agreements governing access to and use of the areas, e.g., FedEx Ship Manager at fedex.com.

Please see the applicable FedEx Freight Canada Corp. Rules Tariff for limitations of liability and disclaimers of warranty applicable to FedEx Freight services and various information used in FedEx Freight services.


For more information on this Privacy Policy, please read below.


What information does FedEx capture on visitors to its website?

fedex.ca resides on the fedex.com web server. This server uses an extended log file format which captures: date and time of visit, refer address (location from which a visitor comes to fedex.ca), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP Address, for identification purposes). The log file does not capture a visitor's email address.


Is personal information requested?

There are currently three principal areas of fedex.ca which ask for personal information. They are: Get Rates, Proof of Delivery and Tracking. This list may be expanded without notice.

In those areas, information such as your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable FedEx internet based information and services, and to bill you for those services if you elect to use them.


How is the information used?

The information helps us identify the type of website content our customers value most. We then use this information to improve the services we offer and to improve the website. We also use this information to be able to communicate with you, including by sending you email notifications about updates to the website, and to for marketing purposes.


Will my information be used for any other purposes?

FedEx may periodically send you information about various products and services as directed by you in your account preferences section. Your preferences can be changed at any time. Simply call the FedEx Freight Technical Help Desk at 1.800.435.7949.


What happens when I leave fedex.ca (or fedex.com) to visit a FedEx linked website?

Parts of fedex.ca consist of products and services hosted by business partners and other third parties. When you leave fedex.ca (or fedex.com) to visit one of their sites, the only information transferred to the third part is the fact that you came from fedex.ca (the refer address). This practice allows the third party to monitor its own website traffic, but does not provide them with any information about you. FedEx is not responsible or liable for the privacy policies or content of our third party sites. You should consult the privacy policies at those sites to determine how your information may be used.


Are cookies used?

Cookies are used to achieve two goals. The first is to provide FedEx with the capability to customize information for certain segments of its customer base. Secondly, in some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. As an example, through the use of cookies, the FedEx Ship Manager at fedex.com "Easy Login" feature can automatically fill in key information, and in the process save you time.


What is a cookie?

A cookie is a series of data characters that, when programmed into a website, is placed by the Web Server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recognize" you as a unique individual.

Please note that in most instances a cookie does not enable a User to be recognized as a name (e.g., John Doe). Rather, it will recognize an individual as a series of numbers (e.g., TRACKID=MC_53011).


How do I contact FedEx Freight with Questions or Concerns

FedEx welcomes information from users in regards to its compliance with the FedEx Freight Canada Corporation Internet Privacy Policy. Challenges, questions, or requests for more information can be directed to the FedEx Freight Technical Help Desk at 1.800.435.7949. Our postal address is:

FedEx Freight Canada Corporation
5580 Explorer Drive, Suite 600
Mississauga, Ontario L4W 4Y1


FedEx Freight Canada Corporation reserves the right to amend the privacy policy at any time with or without notice. Please check back frequently in the event of changes.

Your use of fedex.ca constitutes your agreement to this Privacy Policy.

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