FedEx Surround help

FedEx Surround is a portfolio of visibility, monitoring, and intervention solutions.

FedEx Surround helps customers monitor, mitigate risk and recover shipments by providing:

• Enhanced visibility and control leveraging near real-time location data & predictive status
• Operations prioritization so their shipment gets on the fast track to on-time delivery
• Proactive monitoring and support for interventions to help preserve service

Better manage risk with shipment visibility and predictive delay status:

• FedEx Surround dashboard provides visibility with insights to shipment activity within the FedEx global network for FedEx shipments 
• Shipment identifiers increase your visibility
• En route weather advisories
• Customizable views and reports including predictive analytics  
• Visibility to cold chain shipment activities
• Clearance status for international shipments

Our technology provides you insights, prioritized handling of your shipments, and proactive monitoring to help you manage at-risk shipments:

• FedEx Surround dashboard provides visibility with insights to shipment activity within the FedEx global network for FedEx shipments 
• En route weather advisories
• Customizable views and reports with predictive analytics
• Dedicated 24/7 proactive customer support
• Prioritized operations and support by using shipment and product identifiers   
• Proactive in-network recovery intervention based on your preferences

Proactively monitor and expedite your package recovery with the highest portfolio priority of shipment handling and recovery in the FedEx network:

• FedEx Surround dashboard provides visibility with insights to shipment activity within the FedEx global network for FedEx shipments 
• En route weather advisories
• Customizable views and reports with predictive analytics
• Real-time sensor-based technology for eligible shipments
• Dedicated 24/7 proactive customer support
• Priority boarding on our aircraft and dedicated handling enhanced by using shipment and product identifiers
• In-network and out-of-network intervention capability 
• Expanded intervention options including cold chain based on your preferences

Contact your FedEx Sales Representative to add or edit accounts or users.

FedEx Surround Select (service code M4):  provides visibility with predictive analytics and reporting via the Surround dashboard to all global FedEx Express and Ground shipments on the enrolled EAN.
FedEx Surround Preferred and Premium (service codes M3 and M2):  Each tier provides increasing levels of capability to proactively monitor and intervene. Within FedEx Surround, customers are also able to utilize the Healthcare Identifiers (HCID).
FedEx Surround Preferred and Premium Countries & Territories Served:  Export and Import.

As of October 30, 2024, both FedEx Surround Premium and FedEx Surround Preferred solutions will support international shipments between the listed countries:

FedEx Surround special service options are available with these FedEx products in countries where the services are offered:

Search is available at the top-right of each page under the purple navigation. As you enter a search term, matching categories and a count of results within each category will appear to help guide your search.

Advisories let you know if your in-transit shipments are at risk of being impacted by weather. They can also help you plan ahead to get a better idea of upcoming weather risks based on your origin and destination.

Weather advisories are currently available, and new advisories will be introduced in the future.

To help plan for an upcoming shipment, you can view weather advisories by location and adjust your shipment planning if needed.

For shipments in transit, contact your FedEx Surround customer experience agent if an intervention is needed.  If defined in your pre-established SOP, your FedEx Surround customer experience agent could proactively take the necessary action.

You can click on a map pin to see city details. To get further shipment level details, click on the View Impacted Shipments. This will take you to My Shipments filtered down to that city.

Icons on the map show the specific location of each advisory. A pinpoint represents a single city while a circle indicates a cluster of multiple cities. By clicking on a cluster, the individual cities will appear.

This feature is available for United States zip codes only.

In Surround Portal you can see zip codes that are at weather risk for a delivery in the next five days. To do this, click on the Pre-Shipment Advisories link within the Advisories section on the navigation menu. The page shows all zip codes within the United States that will be at weather risk for the next five days. You can export the list of zip codes or schedule a report to share list of high-risk zip codes.

My Shipments includes summarized information for all your shipments, whether or not they include FedEx Surround monitoring and intervention features. The Monitoring and Intervention Options filter can be used to view your shipments with FedEx Surround monitoring. More details are available for each shipment on its Shipment Detail page which you can get to by clicking on the tracking number. 

On this page, you can add, remove or clear filters using the table columns; add, remove, sort or move columns; export to CSV or XLSX; and see prediction status for each shipment, when applicable.

FedEx Surround provides a significant amount of data to give insight into your shipment journey. In addition to general information, you can see eligibility for FedEx Surround services such as interventions and expedites, summarized and detailed shipment history and up-to-date prediction statuses.

• Shipment Status
  This is the current status of your shipment, such as "Ready for Pickup."
  
  
• Prediction
  Your shipment will be on time or delayed based on various factors that FedEx Surround monitors.
  
  
• Intervention Status
  If an intervention has occurred, you’ll see the type of intervention based on your SOP.
  
  
• Estimated Scheduled Delivery and Time
  Delivery details will be shown in the destination’s time zone.

A ‘delay possible’ package has experienced an event causing delayed movement. A package ‘at risk’ has the potential to be delayed. ‘Intervened’ shipments had an action taken in an attempt to prevent a delay or reduce the duration of the delay.

You can create recurring, scheduled reports to be sent to a list of defined email addresses. To do this, click on the Report Center>Scheduled Reports link in the navigation menu and then click on ‘CREATE A SCHEDULED REPORT’. You can then configure the report with the following information:

• The existing view based on which report should be generated and the accounts for which it should be generated
• Whom should the report be sent to or whether it should just be downloaded
• The frequency and date range for which the report should be run

Once the report is created, the data will be pulled from Surround based on the accounts, view and schedule defined.

Please click on the Report Center>Scheduled Reports link in the navigation menu to see the scheduled reports created by you.

The details of the report and run history can be accessed by clicking on the name of the report.

Preferred locations are places where you most commonly ship packages to or from. These locations can be monitored under Advisories for any potential impacts. You can choose to either manually select which locations to monitor or select 'Automatically create the list based on your shipment history'. When selected, your preferred locations will be the most-frequently used locations in your shipment history. Deselecting this option will revert to your manually configured list, which can be edited at any time.