How do I file a claim?

You can file a claim online for a FedEx priority, standard, or freight shipment that’s damaged, lost, or missing contents. You’ll need your tracking or PRO number and any necessary supporting documents. For example, a photo of a damaged package, the serial number of lost merchandise, or a copy of the receipt.

Once we receive your claim, we’ll let you know if we need to inspect your shipment. Keep any original packaging for inspection, and don’t discard it until after your claim is resolved.

Need help with a delayed delivery instead? If your U.S. package is delayed by at least 1 day, you can start a support ticket.