FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Tracking

When will my package arrive?

There are several ways to check the status of your shipment:

  • Use your tracking, door tag, or FedEx Office order number to track your package. If you don’t have one of those numbers, you can use a reference number related to your package or freight shipment, or any purchase order number.

    When you track your package, you’ll see your scheduled delivery date with a near real-time status, and for eligible FedEx packages, you'll see an estimated delivery time window. If you don’t see an estimated delivery time window, that information may not be available for that particular package. 
  • Track up to 30 packages by sending an email to track@fedex.com.
    • Leave the subject line blank.
    • Type your job order or tracking number(s) in the body of the email. You can put them all on one line, separated by commas, or list them separately, one shipment per line.

Learn more about how to track by email
 

  • Call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts.
  • Text “follow” plus your door tag number to 48773.
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Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.

Did you know?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.