FedEx Delivery Manager®

FedEx Delivery Manager®

Start putting your account to use. Get tracking notifications, take more control over your deliveries and access other great services today.

Start putting your account to use. Get tracking notifications, take more control over your deliveries and access other great services today.

Profile icon
Profile icon

Manage your account

Access your account information or make updates to your profile.


Put FedEx Delivery Manager to work

Store Icon
Store Icon

Hold for pickup

1. Click on Hold at Location under Manage Delivery from one of your shipping notifications.

 2. Choose a FedEx Office, Walgreens, select Dollar General location, grocery store or another location to send your package to and click Select.

 3. Check the details and then click Submit. When the package is delivered you will receive a notification that your package is ready for pickup.


Location Icon
Location Icon

Reroute to another residential location

1. Click on Deliver to Another Address under Manage Delivery from one of your shipping notifications.

2. Enter the new address in the form and click Continue. Then, choose your new delivery date and time.

3. Enter your payment details* and click Submit. Now, your package will be sent to the new address.

*This service starts at $5.55 but varies based on location and will be determined when services are requested.


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Clock icon

Schedule a delivery time

1. Click Manage Delivery from one of your shipping notifications.

2. Choose your new delivery date and time window.

3. Enter your payment details* and click Submit. Now, your package will be delivered on the chosen day and time window.

*This service starts at $5.55 but varies based on location and will be determined when services are requested.


Truck Icon
Truck Icon

Give delivery instructions

1. Click on Delivery Instructions in your profile or under Manage Delivery from one of your shipping notifications.

2. Select the location for your delivery from the drop-down menu. Add any additional information in the form underneath.

3. Check the details and click Submit. Then, click Done to finish. All of the deliveries to this address will now follow these instructions.


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Calendar icon

Set a temporary hold

1. In your account, click on Vacation Hold in your profile or under Manage Delivery from one of your shipping notifications.

2. Choose a range of dates, making sure your request is at least 24 hours in advance of scheduled delivery date.

3. Check the details and click Confirm. We’ll hold on to all the incoming deliveries to your address for up to 14 days.


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Sign icon

Sign for a package

 1. Click on Sign for a Package under Manage Delivery from one of your shipping notifications.

2. Type your name into the form.

3. Click Submit and your driver will release your package at your home address.

Cannot be used on deliveries that require an adult signature. Electronic signature is only for indirect signature packages.                                

What’s included with FedEx Delivery Manager?

Complimentary

Receive tracking updates

Redirect to secure location

Sign for eligible packages online

Provide delivery instructions

Request vacation hold

Premium Services

Schedule delivery time

Deliver to another residential location

Deliver another day

These services start at $5.55 but vary based on location and will be determined when services are requested.

 
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The FedEx Mobile App

Get the most out of FedEx Delivery Manager by downloading the FedEx Mobile app.

Additional information

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.

A delivery exception occurs when a package is temporarily delayed while in transit due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle issue like a flat tire or other conditions. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment.

All requests are based on timing. Each request must have enough time to be processed and uploaded into our systems. If a request was not honored, it is possible it was not made in the appropriate 24-hour time window. Additionally, when rerouting to another location or retail location, there may be weight and size restrictions based on the individual location.