Get FASC support and account management tools
Posted May 2025
Skip the line and get answers
Running a shipping store involves a lot of moving parts. FASC Program Support is here to help FASC businesses like yours.
You can call the dedicated FASC line at 1.800.496.9310, option 3 to get in touch with an FASC support representative. They’re available Monday through Friday, 8 a.m. to 6 p.m. Central Time to answer your call. Or send an email to retailsupport@fedex.com.
The team can help you with FASC topics including:
Applying for the FASC program
Marketing materials
Pricing and FASC discounts
Pickup and ground shipping
Creating labels
Updating your profile when selling or moving your FASC store
Drop off payouts
Login issues on FASCnet.com
And if they can’t answer a specific question (like tracking a package or assigning account reps), they will redirect you to the right department.
Get after-hours support
Outside of business hours, you have two ways to get in touch:
If you have an urgent question that can’t wait, call 1.800.GoFedEx 1.800.463.3339.
And here are some other ways to get help:
Website questions: When helping your customers, the last thing you want to do is struggle with technical issues. Click Submit an Inquiry Online under the Support tab to get website support.
Lost or missing packages: You can get in touch by clicking Submit a Claim under the Support tab. You’ll be redirected to the FedEx website to complete the claim.
General questions: Click Support on the main menu to access a list of FAQs to help you quickly find answers to your questions.
Manage your account
Check out FASCnet regularly to find helpful information and self-service tools. Take some time to familiarize yourself with the site so you can quickly and easily log in, take care of tasks, and access marketing materials and other resources. By knowing what your options are and where to find them, you can save yourself some time—and maybe even a phone call to customer support.
Here’s a sample of what you can do with your FASCnet account:
Update your profile with address details and store hours
Track packages
You can also:
- Make sure you’re not missing out on the benefits of FASCnet. Learn how you can put its self-service tools and resources to work for your business.
- Access prewritten social media and email copy in the Marketing Toolbox. Choose the message you like, then simply copy and paste where you need it.
A fellow FASC owner shares her experience
When she needed help setting up her FASCnet account, a new FASC owner called FASC Program Support. And with their guidance, she started running her store with confidence.
Read her email raving about the help she received from Dominique, a program support representative:
“Dominique provided amazing customer service and helped me so much to get everything squared away! It’s the care and support that makes me love FedEx so much! Thank you!”
FASC Program Support embodies the FedEx customer service motto, the Purple Promise: To make every FedEx experience outstanding. Know that you can rely on your support representatives to get the help you need.