Discover FedEx billing solutions
Manage, pay, and get help with your invoices.
Manage, pay, and get help with your invoices.
Find billing tools and guidance:
Find billing tools and guidance:
Log in to FedEx® Billing Online (FBO)
Need to manage your FedEx invoices? Log in to one of our two FBO portals. And access convenient billing
resources for the shipping you do. You can register on the login page if you haven’t already.
Need to manage your FedEx invoices? Log in to one of our two FBO portals. And access convenient billing resources for the shipping you do. You can register on the login page if you haven’t already.
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Parcel and air freight billing
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LTL freight billing
Parcel and air freight billing
LTL freight billing
LTL freight billing
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Pay without logging in
Use an invoice number to identify and pay your invoice. No login required.
Explore FedEx billing solutions
Explore FedEx billing solutions
See how easy managing invoices can be
With online and offline billing options, you can pay in a way that works for you. Plus, you can find tools that improve your billing experience. And get support if you need it.
See how easy managing invoices can be
With online and offline billing options, you can pay in a way that works for you. Plus, you can find tools that improve your billing experience. And get support if you need it.
Use FBO for parcel and air freight
Streamline invoice-related tasks for parcel and air freight with the FBO tool. You can make one-time payments or set up autopay. Eliminate excess paperwork with digital invoices. Create custom reports. And set account preferences to match your needs.
Use FBO for LTL freight*
Receive, review, and pay LTL (less-than-truckload) freight invoices—all in a convenient online billing system. Plus, you can set up email notifications, view payment history, and more. From downloading reports to requesting an invoice adjustment, manage your account with ease.
See the benefits of Electronic Data Interchange (EDI)
EDI can improve the efficiency of invoice processing by exchanging electronic data for invoicing, shipping, tracking, and more. When integrated with your accounts payable software, EDI can reduce check-processing costs, keying errors, and paper use. See how EDI works.
Sign up for paper invoicing
If you’d rather receive paper invoices and mail in your payments, paper invoicing might be right for you. Check with your FedEx account rep or customer support to see if you qualify. Note that if you're a parcel or air freight shipper who qualifies, you won't have online access to your parcel or air freight invoices.
Get help with an invoice—without FBO
If you believe you’ve experienced a service failure, you can request a refund or adjustment to your invoice. Just fill out a billing adjustment form.
Check out billing resources and guides
Get detailed directions to pay your bill, manage your FBO account, review invoices, and more.
- Billing online user guides
- Electronic payment information (U.S. only)
- EDI implementation guides
- Understanding your parcel or air freight invoice
- Understanding your LTL freight invoice
Electronic payment information (U.S. only)
Find more information about making electronic payments (Electronic Funds Transfer/ACH) for U.S. domestic parcel, air freight, and LTL freight accounts.
EDI implementation guides
- CSV EDI invoicing and Remittance Implementation Guide
- 250 byte fixed-length invoice and 80 byte fixed-length remittance records
- 110-4010 air freight details and invoice, and 820 payment order-remittance advice
- 110-4060 air freight details and invoice, and 820 payment order-remittance advice
- 210-4060 motor carrier freight details and invoice, and 820 payment order/remittance advice
- Freight 210-4010 motor carrier freight details and invoice, and 820 payment order-remittance advice
Understanding your invoice
Understanding your invoice
See account activity for the given billing period—including previous balance, payments received, adjustments, other invoices on the account, and current charges.
Find information about helpful updates, tools, and promotions.
View the total outstanding balance across multiple invoices on the account.
See a breakdown of your FedEx® standard and expedited shipping services.
Find a summary of any other relevant invoices associated with your account.
Get an overview of FBO capabilities like receiving, reviewing, paying, and disputing an invoice.
Understanding your invoice
Understanding your invoice
View your freight bill number here. This is also the shipping PRO (tracking) number.
See where to send payment for the invoice. If you have billing questions, use the contact info listed here to get help.
View a breakdown of invoice charges. You can see discounts, special handling fees, and fuel surcharges, for example.
Please send in the Remittance Advice section of the invoice with your payment. If you need to change the address listed here, please check the Address Change box. Then provide the new address on the back.
Specialized billing and shipping support
Find help for specific needs such as ACH or EFT payment setup or stamp orders. You can also fill out an FBO support form to get non-technical assistance for your account.
FBO FAQs
FBO is an easy-to-use online tool that helps you manage invoice-related tasks. You can pay invoices, download documents, create customized reports, and more.
There are two FBO portals—one for parcel and air freight and another for LTL freight.
Log in to your parcel and air freight FBO account. If you haven’t used FBO before, register by entering your fedex.com user ID and password. Then verify your account information. If you’re new to fedex.com, you can create a user ID.
The first user to register an account for FBO will be the account administrator. Please provide the requested company and contact info. You may need two recent FedEx invoice numbers issued within the last 60 days. If you don’t have that information, get in touch with customer support to verify your account over the phone.
After logging in, manage your account from the menu options on the left side of your dashboard. You can:
- Find your account summary
- View invoices
- Manage payments
- Complete admin tasks like adding an account or managing users
- Access reporting
- Get help
Discover more about how you can pay and manage invoices using FBO for parcel and air freight.
Log in to your FBO for LTL freight account. If you haven’t used FBO before, register by entering your fedex.com user ID and password. Then verify your account information. If you’re new to fedex.com, you can create a user ID.
Please link any LTL freight (FedEx Freight) bill-to account numbers when you log in for the first time. Do so by selecting Account Management from the Settings tab. To link a bill-to account, you’ll need an invoice number billed to the account within the last 60 days.
After logging in, manage your account by selecting the Settings tab. From here, you can update your profile, payments, and notification settings. And you can access the Account Management screen.
Discover more about how you can pay and manage invoices using FBO for LTL freight.
Yes, you can access a parcel and air freight account summary or an LTL freight summary for a complete and customizable overview of recent activity in your account. This includes an up-to-date balance and list of all open, past due, and closed invoices.
Electronic Data Interchange (EDI) is the electronic exchange of data using a standardized format. FedEx offers several EDI formats to customers who want to integrate FedEx invoice data for parcel and freight services into their accounts payable procedures. You can work with the EDI team to complete the invoicing and remittance setup. Customers who receive EDI invoices must provide the following through EDI:
- Remittance data files that provide guidance to FedEx on how to apply payments.
- Electronic invoice adjustment requests for parcel and air freight invoices.
Before new EDI invoicing can be set up, you’ll need to provide:
- A dedicated resource for implementation.
- A complete list of account numbers to add to EDI with associated locations. Advise how EDI accounts should be grouped, if needed. Grouped accounts must have the same billing country/currency within each group.
- Proper documentation to protect confidentiality when a Freight Bill, Audit, and Pay Provider is used. Required documents may include:
- Authorization Agreement to be provided by Sales
- Mutual Non-Disclosure Agreement (MNDA) to be provided by Sales
- Non-Disclosure Agreement to be provided by Sales
- Letter of Authorization (LOA) to be provided by the customer
From guidelines to getting started, explore EDI in the overview guide.
FedEx recommends the following criteria for customers seeking to use a Freight Bill, Audit, and Pay Provider to audit their invoices, process payments, remit payment details, and manage disputes:
- To protect confidential data such as shipping patterns, contract agreements, contact information, commodity descriptions, and other information that is transmitted or that could be derived from a data breach, customers should require proof of cybersecurity insurance with a minimal annual coverage of $10 million by an A-rated provider.
- Freight Bill, Audit, and Pay Providers should demonstrate the three basic EDI processing capabilities, which are electronic invoicing, electronic invoice adjustment submission, and electronic payment remittance. These capabilities are collectively referred to as the “EDI round trip process.” The ability to support the EDI round trip process eliminates the handling of paper and increases accuracy and efficiency in the accounts receivable and payable processes.
- Freight Bill, Audit, and Pay Providers should demonstrate the ability to identify and electronically process all types of revenue transportation files: freight, parcel, duty and tax, and past due demands.
Several Freight Bill, Audit, and Pay Providers have earned placement in the FedEx FBAP certification program. This program recognizes Freight Bill, Audit, and Pay Providers that have consistently met or exceeded FedEx internal standards and analytics for receiving invoices electronically, processing, and remitting payment details, and managing disputes on behalf of customers.
Although FedEx works with many Freight Bill, Audit, and Pay providers, the following providers have demonstrated their ability to effectively provide freight bill, audit, and payment services to their customers in accordance with FedEx standards.
Parcel and freight (LTL) certification category
Parcel only certification category
Freight (LTL) only certification category
Legal Disclosure
FedEx does not endorse or guarantee the performance of any Freight Bill, Audit and Pay Provider ("Provider"). FedEx may remove a Provider from the above list at any time and without notice. FedEx shall not be held liable for the Provider's financial solvency, credit worthiness or any damages from data breaches or other incidents that the Provider or a customer may incur. Customers are required to honor the payment terms set forth in their agreement with FedEx, and the use of a Provider by a customer will not alter payment terms or affect any remedies FedEx may have for customer's failure to timely pay. Furthermore, FedEx does not and will not compensate a Provider for any services provided to customers.
*FedEx Freight Billing Online is a third-party site, whose terms of use and privacy policy will apply while you're there. The third party is solely responsible for providing, and the performance of, the services and products described on their site.