Frequently Asked Questions
I'm expecting a shipment; when will it arrive?
Track the status of your shipment on fedex.com using your tracking number, or reference number, and look for the estimated delivery date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depend on the service selected.
If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.866.393.4585.
How do I determine the address my shipment was delivered to?
If you have the shipment tracking number, or reference number, you can access delivery city information and signature information if a signature was obtained. Click here to track your shipment.
I tracked the status of my shipment, and there haven't been scans on it in more than a day. What should I do?
Shipments in the FedEx system receive scans at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without a scan while in transit – your shipment may be traveling as intended.
I tracked the status of my shipment, and there are no scans. What should I do?
If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1.866.393.4585.
When I first tracked the the status of my shipment, it had an estimated delivery date, and now there isn't one. What does this mean?
We are able to provide the estimated delivery date information for many of our shipments. When the shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the shipment to be delivered.