Frequently Asked Questions - FedEx Delivery Manager®

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What is FedEx Delivery Manager?

FedEx Delivery Manager allows you to request to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx® deliveries.

Do I have to download the FedEx® Mobile app in order to use FedEx Delivery Manager?

While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Delivery Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.

What’s the cost to sign up for FedEx Delivery Manager?

Signup is free, as are most of the frequently used options. A few of the delivery options are only available for a fee as noted below.

What information is needed in order to sign up for FedEx Delivery Manager?

We only need your first and last name, your residential address, your email address and home phone number.

Which options are complimentary with FedEx Delivery Manager?

The following services are complimentary:

  • Signing up
  • Saving preferences
  • Receiving alerts
  • Tracking shipments
  • Signing for packages remotely
  • Providing delivery instructions
  • FedEx® Hold for Pickup
  • Redelivering your package
  • Requesting a vacation hold (up to 14 days)

Which FedEx Delivery Manager options require an additional fee?

The following options start at $5 per request:

  • Deliver to another address (per package)
  • Deliver another day (per package)
  • Schedule delivery time (per request)

*Fees vary based on location and will be determined when
 services are requested.

Sign up and starting enjoying the benefits now

See terms of use

Fees for rerouting your delivery

Deliver your package to a more convenient address.

  • $5 per package

More than 150 miles:

  • $30 per package (delivery 1 day after the original scheduled delivery date)
  • $20 per package (delivery 3 days after the original scheduled delivery date)
  • $13 per package (via FedEx Ground or FedEx Home Delivery®)

Fees for requesting a specific delivery date/time

Receive packages on your schedule.

  • $5 per package

At a specific time between 5 p.m. and 8 p.m. on your scheduled delivery day:

  • $5 per package

At a specific time within a preferred 2-hour window and on a specific date within 7 calendar days of the original delivery date:

  • $10 per package

What is request to FedEx® Hold for Pickup?

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location.  You can pick up packages on your schedule at locations that are convenient to where you work or live.

While a package is in transit, what is the deadline for making a request to FedEx® Hold for Pickup?

Requests made prior to midnight, the day before scheduled delivery will be available for pickup the next day.

While a package is in transit, what is the deadline for choosing to deliver to another address?

You have until midnight the day before delivery to change your delivery location on all eligible packages.

Why are certain delivery options unavailable to me?

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.

How does a vacation hold work?

When you select a vacation hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. FedEx will resume normal delivery on the first business day after your specified end date.

Does a FedEx Delivery Manager customer have the option of receiving notifications via text?

Yes, you can sign up for FedEx Delivery Manager text alerts. Get instructions