Improve Your Business Applications
There are a variety of ways FedEx Developer Solutions can be used to create unique, customized integration solutions.
The following is a small sample of the ways a company might use Web Services to streamline operations, improve visibility, and provide more compelling choices to clients.
Improve Order Entry
- Find the Fastest Shipping at the Lowest Cost: The Rate Available Services Service can help you and your customers save money by finding the time in transit, or the least expensive shipping options FedEx provides based on your time requirements.
- Verify Address & Improve Customer Satisfaction: The Address Verification service can be used to prompt end-users for additional information in the event of an address discrepancy or missing information. This can greatly reduce the number of shipment errors, saving time and retrieval costs while also improving customer satisfaction.
- Give Customers More Options: Use the Rate All Services service to help customers learn all the available FedEx shipping options and rates. You can also extend this service to your shopping cart and Web site, allowing customers to access money-saving information first hand.
- More Convenient Choices: Use the Drop Off Locator to find the nearest FedEx location to pick up a package. Or send an email to your customers with a link to this service as part of your standard order-receipt process. Either way, you are providing more delivery and pick up choices to your clients.
Improve Shipping
- Reduce Shipment Processing Time: Use the Ship Service to facilitate integrated pick tickets along with the shipping label, ensuring that your FedEx shipment is properly assembled and headed for the correct address. This system means faster processing and shorter delivery time.
- Offer Global Shipping Options: Use the Ship Service to create FedEx shipment labels for worldside locations. Improve customer service by offering customers more shipping options globally.
- Introduce Consistent Processing: Control your shipping processes across different distribution areas from one centralized location using the Ship Service. This feature is available for most worldwide locations. This will create a consistent user experience resulting in fewer shipping errors.
Simplify Reverse Logistics
- Simplify Processes & Improve Satisfaction: The Email Return Label is a simple way to allow customers to return an order. This service sends an email that contains a Web site (URL) that the customer can log into and print their FedEx shipping label, greatly simplifying the return process and improving customer satisfaction.
- Give Customers Better Information: The Drop-Off Locator is a great way to provide clients with better customer service and return shipment assistance. This service allows customers to identify the closest FedEx locations with the click of a button.
Optimize and Control Document Printing and Finishing
FedEx Web Services for Office and Print enables you to:
- Improve Efficiency: Use Print Online Service to access FedEx OfficeSM Print Online via the business software you use most. Direct document upload capabilities combined with a step-by-step order interface means using FedEx Office for printing and finishing will be more convenient and efficient than ever.
- Establish Consistency: Provide a consistent, cross-organization channel for the ordering of document printing and finishing services by developing an integrated Web Services solution that meets your company’s unique needs.
- Eliminate Redundancy: Use Office Order Service to upload documents and submit print orders to FedEx Office. Integrating this service into your existing content creation, document management, or online storage solution eliminates the need to create and manage a duplicate document library hosted by a print service provider.
Better Customer Service
- Reduce Customer Service Costs: Decrease phone traffic from customers checking on the status of their FedEx shipments by creating an online Tracking Service, which will allow them to check their status first-hand. This can greatly reduce phone communication and cut customer service costs.
- Help Clients Confirm Shipments: If your clients require proof of delivery for shipments, use the FedEx Signature Proof of Delivery Service. This prompts the recipient of a package for a signature in order to complete the delivery. Your customers can rest assured that their shipments are being delivered safely and securely.
