Get Support

Find the right contact for questions and additional information.

Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

FAQs: Review answers to common questions regarding FedEx Web Services.

FedEx Web Services Developer Guide: Search Documentation Library.

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Email Support

Email websupport@fedex.com, and we’ll send your request to our internal team of FedEx Web Services specialists. They will address your questions as quickly as possible.

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Phone Support

Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Web Services.”)
Support hours are Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.

Customer Service - FedEx Express:
1.800.GoFedEx      1.800.463.3339

Customer Service - FedEx Express Freight:
1.866.393.4585

Customer Service - FedEx Ground:
1.800.GoFedEx      1.800.463.3339

International shipping assistance:
1.800.GoFedEx      1.800.463.3339 (When prompted, please say “International Services.”)

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Integration Consultants

If you are in pre-production stages of implementing a FedEx Web Integration Solution and would like to speak with a FedEx Web Integration Solutions Consultation team member, who can assist you in understanding FedEx Web Services, please contact your FedEx account executive or call the technical support number: 1.877.339.2774 (Monday–Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time).

Both can request a consultant to contact you within 3 business days.

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Regional Support



 

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Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

FAQs: Review answers to common questions regarding FedEx Ship Manager Server.

FedEx Ship Manager Server Developer Guide: Search Documentation Library.

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Email Support

Email websupport@fedex.com, and we’ll send your request to our internal team of FedEx Ship Manager Server specialists. Once in their hands, they will address your questions as quickly as possible.

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Phone Support

Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” )
Support hours are Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.

International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services”)

You can also contact your regional FedEx support representative.

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Regional Support



 

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Self-Service Resources

FedEx offers a number of ways to get support:

FAQs: Review answers to common questions regarding FedEx Office Web Services.

FedEx Office Web Services Developer Guide: Download and browse the documentation.

Email Support

Email OfficeWSProdSupport@fedex.com, and we’ll send your request to our internal team of FedEx Office Web Services specialists for print services. They will address your questions as quickly as possible.

Integration Consultants

A FedEx Office Web Integration Solutions Consultation team member can assist you in the pre-production stages of integration. Contact your FedEx Office account executive or email officewebservices@fedex.com to request a consultation.

A consultant will contact you within 3 business days.