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Self-Service Resources
FedEx offers a number of ways to get support:
Sign up for Email Alert Notifications to receive important product updates.
FAQs: Review answers to common questions regarding FedEx Web Services.
Phone Support
Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Web Services.”)
Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time.
Customer Service – FedEx Express:
1.800.GoFedEx 1.800.463.3339
Customer Service – FedEx Express Freight:
1.866.393.4585
Customer Service – FedEx Ground:
1.800.GoFedEx 1.800.463.3339
International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services.”)
Integration Consultants
If you are in pre-production stages of implementing a FedEx Web Integration Solution and would like to speak with a FedEx Web Integration Solutions Consultation team member who can assist you in understanding FedEx Web Services, please contact your FedEx account executive or call the technical support number: 1.877.339.2774 (Monday–Friday, 7 a.m. to 9 p.m., Central time).
Both can request a consultant to contact you within 3 business days.
Please contact ct-hdesk@corp.ds.fedex.com for support in Brazil (BR). Please call the dedicated technical support number for any of the following countries:
| Argentina (AR) Tel: 0.810.De.FedEx or 0.810.3333339 |
Belize (BZ) Tel: 501.223.1577 |
Bolivia (BO) Tel: 591.2.212.0000 (La Paz) 591.3.311.6211 (Santa Cruz) 591.4.412.4043 (Cochabamba) |
| Chile (CL) Tel: 800.36.3030 |
Colombia (CO) Tel: 01.8000.110.339 (from any city in Colombia) 601.508.54.05 (Bogotá) |
Costa Rica (CR) Tel: 506.2293.8110 or 1.888.Go.FedEx (1.888.463.3339) |
| Dominica (DM) Tel: 767.448.0992 |
Dominican Republic (DO) Tel: 809.565.3636 |
Ecuador (EC) Tel: 1.8000.FedEx or 02.394.8430 |
| El Salvador (SV) Tel: 503.2250.8800 |
French Guiana (GF) Tel: 594.37.93.96 |
Grenada (GD) Tel: 473.440.2206 or 473.230.0320 |
| Guatemala (GT) Tel: 1.801.00.FedEx or 2411.2100 |
Guyana (GY) Tel: 592.227.6976 / 9 or 592.227.6975 |
Honduras (HN) Tel: 2544.0558 |
| Nicaragua (NI) Tel: 505.2264.8500 |
Panama (PA) Tel: 507.271.3838 |
Paraguay (PY) Tel: 595.21.616.6100 |
| Peru (PE) Tel: 511.680.6120 |
Suriname (SR) Tel: 597.494290 / 495254 |
Uruguay (UY) Tel: 000.405.4580 |
| Venezuela (VE) Tel: 0.800.De.FedEx or 0.800.33.333.39 |
Please contact tsc@corp.ds.fedex.com or call the dedicated technical support number for any of the following countries:
| Anguilla (AI) Tel: 264.497.2719 |
Antigua & Barbuda (AG) Tel: 268.462.4858 (Antigua) 268.460.0210 (Barbuda) |
Aruba (AW) Tel: 297.582.9039 |
| Bahamas (BS) Tel: 242.677.1950 (Nassau) 242.352.3402 (Freeport) |
Barbados (BB) Tel: 1.246.623.9944 |
Bermuda (BM) Tel: 441.295.3854 |
| British Virgin Islands (VG) (Tortola & Virgin Gorda) Tel: 284-345-2297 |
Bonaire (BQ) Tel: 5999.737.3000 |
Cayman Islands (KY) Tel: 1.800.Go.FedEx (1.800.463.3339) or 1.345.769.1615 |
| Curacao (CW) Tel: 5999.737.3000 |
Guadeloupe & St. Barthelemy (GP) Tel: 590.590. 26.85.40 |
Haiti (HT) Tel: 509.2813.1424/1484 |
| Jamaica (JM) Tel:1.888.Go.FedEx (1.888.463.3339) or 1.876.677.9058 |
Martinique (MQ) Tel: 596.42.41.00 |
Montserrat (MS) Tel: 664.491.2714 |
| Puerto Rico (PR) Tel: 1.800.Go.FedEx (1.800.463.3339) |
Saint Martin (MF) Tel: 721 544 2810 / 721 544 3060 / 721 544 3344 |
Sint Maarten (SX) Tel: 721 544 2810 / 721 544 3060 / 721 544 3344 |
| St Kitts and Nevis (KN) Tel: 869.465.1305 / 4155 (St. Kitts) 869.469.5351 (Nevis) |
St Lucia (LC) Tel: 758.452.1320 / 1388 |
St Vincent (VC) Tel: 784.456.1649 |
| Trinidad And Tobago (TT) Tel: 1.868.217.6018 |
Turks And Caicos (TC) Tel: 649.946.4682 (Providenciales) 649.946.2542 (Grand Turk) |
US Virgin Islands (VI) Tel: 1.800.Go.FedEx (1.800.463.3339) |
Please contact apacwebservices@fedex.com for support in Australia (AU) , Guam (GU) , or New Zealand (NZ) .
Please contact emeawebservices@fedex.com for support in any of the following countries:
| Albania (AL) | Andorra (AD) |
Armenia (AM) |
| Austria (AT) |
Azerbaijan (AZ) |
Belarus (BY) |
| Belgium (BE) |
Bosnia (BA) |
Bulgaria (BG) |
| Croatia (HR) |
Cyprus (CY) |
Czech Republic (CZ) |
| Denmark (DK) |
Estonia (EE) |
Faeroe Islands (FO) |
| Finland (FI) |
France (FR) |
Georgia (GE) |
| Germany (DE) |
Gibraltar (GI) |
Greece (GR) |
| Greenland (GL) |
Hungary (HU) |
Iceland (IS) |
| Ireland (IE) |
Italy (IT) |
Latvia (LV) |
| Liechtenstein (LI) |
Lithuania (LT) |
Luxembourg (LU) |
| Macedonia (MK) |
Malta (MT) |
Moldova (MD) |
| Monaco (MC) |
Montenegro (ME) |
Netherlands (NL) |
| Norway (NO) |
Poland (PL) |
Portugal (PT) |
| Romania (RO) |
Russia (RU) |
San Marino (SM) |
| Serbia (RS) |
Serbia And Montenegro (CS) |
Slovak Republic (SK) |
| Slovenia (SI) |
Spain (ES) |
Sweden (SE) |
| Switzerland (CH) |
Turkey (TR) |
Ukraine (UA) |
| United Kingdom (GB) | Yugoslavia (YU) |
Please contact meisawebservices@fedex.com for support in any of the following countries:
| Bahrain (BH) |
Egypt (EG) |
Iraq (IQ) |
| Israel (IL) |
Jordon (JO) |
Kuwait (KW) |
| Lebanon (LB) |
Oman (OM) |
Qatar (QA) |
| Saudi Arabia (SA) |
United Arab Emirates (AE) |
Please contact meisawebservices@fedex.com for support in South Africa (ZA).
Please contact meisawebservices@fedex.com for support in India (IN). Please contact apacwebservices@fedex.com for support in any of the following countries/territories:
| China (CN) |
Hong Kong SAR, China (HK) |
Indonesia (ID) |
| Japan (JP) |
Macau SAR, China (MO) |
Malaysia (MY) |
| Philippines (PH) |
Singapore (SG) |
South Korea (KR) |
| Taiwan, China (TW) |
Thailand (TH) |
Vietnam (VN) |
Self-Service Resources
FedEx offers a number of ways to get support:
Sign up for Email Alert Notifications to receive important product updates.
FAQs: Review answers to common questions regarding FedEx Ship Manager Server.
Phone Support
Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” )
Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time.
International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services”)
You can also contact your regional FedEx support representative.
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Canada (CA) | All Canada | 1.877.339.2774 |
| Mexico (MX) | All Mexico | 55.5228.9904 Email us |
| United States (US) | All United States | 1.877.339.2774 |
Please contact ct-hdesk@corp.ds.fedex.com for support in Brazil (BR).
Please contact tsc@corp.ds.fedex.com or call the dedicated technical support number for any of the following countries:
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Argentina (AR) | All Argentina | 0.810.De.FedEx (0.810.333.3339) |
| Bolivia (BO) | La Paz | 591.2.212.0000 |
| Santa Cruz | 591.3.311.6211 | |
| Cochabamba | 591.4.412.4043 | |
| Belize (BZ) | Belize City | 501.223.1577 |
| Chile (CL) | All Chile | 800.36.3030 |
| Colombia (CO) | Bogota | 601.508.54.05 |
| All others | 01.8000.110.339 | |
| Costa Rica (CR) | All Costa Rica | 506.2293.8110 or 1.800.GoFedEx (1.800.463.3339) |
| Ecuador (EC) | All Ecuador | 1.8000.FedEx / 02.394.8430 |
| French Guiana (GF) | All French Guiana | 594.594.273.832 |
| Guatemala (GT) | All Guatemala | 1.801.00.FedEx / 2411.2100 |
| Guyana (GY) | All Guyana | 592.227.6976 / 9 or 592.227.6975 |
| Honduras (HN) | All Honduras | 2544.0558 |
| Nicaragua (NI) | All Nicaragua | 505.2264.8500 |
| Panama (PA) | All Panama | 507.271.3838 |
| Peru (PE) | All Peru | 511.680.6120 |
| Paraguay (PY) | All Paraguay | 595.21.616.6100 |
| Suriname (SR) | All Suriname | 597.494.290 / 597.495.254 |
| El Salvador (SV) | All El Salvador | 503.2250.8800 |
| Uruguay (UY) | All Uraguay | 000.405.4580 |
| Venezuela, Bolivarian Republic of (VE) | All Venezuela | 0.800.De.FedEx (0.800.33.333.39) |
Please contact tsc@corp.ds.fedex.com or call the dedicated technical support number for any of the following countries:
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Anguilla (AI) | All Anguilla | 264.497.2719 |
| Curacao (CW) | All Curacao | (5999) 737-3000 |
| Saint Martin (MF) | All Saint Martin | 721 544 2810 / 721 544 3060 / 721 544 3344 |
| Bonaire (BQ) | All Bonaire | 5999.737.3000 |
| Sint Maarten (SX) | All Sint Maarten | 721 544 2810 / 721 544 3060 / 721 544 3344 |
| Aruba (AW) | All Aruba | 297.290.9039 |
| Barbados (BB) | All Barbados | 1.246.623.9944 |
| Bermuda (BM) | All Bermuda | 441.295.3854 |
| Bahamas (BS) | Freeport | 242.352.3402 |
| Nassau | 242.677.1950 | |
| Dominican Republic (DO) | All Dominican Republic | 809.565.3636 |
| Grenada (GD) | All Grenada | 473.440.2206 or 473.230.0320 |
| Guadeloupe (GP) | All Guadeloupe | 590.590. 26.85.40 |
| Haiti (HT) | All Haiti | 509.2813.1424 / 1484 509.3613.6916 786.871.0114 |
| Jamaica (JM) | All Jamaica | 1.888.Go.FedEx (1.888.463.3339) or 1.876.677.9058 |
| Saint Kitts And Nevis (KN) | St. Kitts | 869.465.1305 / 869.465.4155 |
| Nevis | 869.469.5351 | |
| Cayman Islands (KY) | All Cayman Islands | 1.800.GoFedEx (1.800.463.3339) or 1.345.769.1615 |
| Saint Lucia (LC) | All Saint Lucia | 758.452.1320 / 758.452.1388 |
| Martinique (MQ) | All Martinique | 596.42.41.00 |
| Montserrat (MS) | All Montserrat | 664 491.2714 |
| Puerto Rico (PR) | All Puerto Rico | 1.800.GoFedEx 1.800.463.3339 |
| Turks And Caicos Islands (TC) | Providenciales | 649.946.4682 |
| Grand Turk | 649.946.2542 | |
| Trinidad And Tobago (TT) | All Trinidad & Tobago | 1.868.217.6018 |
| Saint Vincent And The Grenadines (VC) | All St. Vincent | 784.456.1649 |
| Virgin Islands, British (VG) | All British Virgin Islands | 284-345-2297 |
| Virgin Islands, U.S. (VI) | All U.S. Virgin Islands | 1.800.GoFedEx 1.800.463.3339 |
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Canada (CA) | All Canada | 1.877.339.2774 |
| Mexico (MX) | All Mexico | 01.800.900.1100 |
| United States (US) | All United States | 1.877.339.2774 |
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