Get Support

Find the right contact for questions and additional information.

Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

Tech FAQs: Review answers to common technical questions regarding FedEx Web Services.

FedEx Web Services Developer Guide: Search Documentation Library.

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Email Support

Email websupport@fedex.com or simply fill out the form and we’ll send your request to our internal team of FedEx Web Services specialists. Once in their hands, they will address your questions as quickly as possible.

Email us

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Phone Support

Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Web Services”)
Support hours are Monday through Friday, 7 a.m. to 9 p.m.; and Saturday, 9 a.m. to 3 p.m. (Central time).

Customer Service - FedEx Express:
1.800.GoFedEx      1.800.463.3339

Customer Service - FedEx Express Freight:
1.866.393.4585

Customer Service - FedEx Ground:
1.800.GoFedEx      1.800.463.3339

International shipping assistance:
1.800.GoFedEx      1.800.463.3339 (When prompted, please say “International Services”)

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Integration Consultants

If you are in pre-production stages of implementing a FedEx Web Integration Solution and would like to speak with a FedEx Web Integration Solutions Consultation team member, who can assist you in understanding FedEx Web Services, please contact your FedEx account executive or call the technical support number: 1.877.339.2774 (Monday–Friday, 7 a.m. to 9 p.m., Saturday 9 a.m. to 3 p.m. (Central time).

Both can request a consultant to contact you within 3 business days.

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Regional Support

Canada

Open a FedEx account online

Technical Support hotline phone:
1.877.339.2774

Customer service phone:
1.800GoFedEx 1.800.463.3339

Customer service phone - FedEx Express Freight (FedEx International Priority Freight):
1.800GoFedEx 1.800.463.3339

International shipping assistance phone:
1.800.463.3339

E-mail help:
E-mail us

LAC (Latin America and the Caribbean)

Technical Support:

Brazil ct-hdesk@mail.fedex.com
All other countries helpdesk@fedex.com

EMEA (Europe, Middle East, Africa and Indian Sub-Continent)

Technical Support: emeawebservices@fedex.com

APAC (Asia-Pacific)

Technical Support: apacwebservices@fedex.com

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Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

Tech FAQs: Review answers to common technical questions regarding FedEx Ship Manager Server.

FedEx Ship Manager Server Developer Guide: Search Documentation Library.

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Email Support

Email websupport@fedex.com or simply fill out the form and we’ll send your request to our internal team of FedEx Ship Manager Server specialists. Once in their hands, they will address your questions as quickly as possible.

Email us

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Phone Support

Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” )
Support hours are Monday through Friday, 7 a.m. to 9 p.m.; and Saturday, 9 a.m. to 3 p.m. (Central time).

International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services”)

You can also contact your regional FedEx support representative.

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Regional Support



 

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Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product announcements.

Tech FAQs: Review answers to common technical questions regarding FedEx Web Integration Wizard.

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Email Support

Email websupport@fedex.com or simply fill out the form and indicate “Other” in the product section. We’ll send your request to our internal team of specialists. Once in their hands, they will address your questions as quickly as possible.

Email us

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Phone Support

Technical Support hotline:
1.877.339.2774
(When prompted, please say “FedEx Web Services” and inform the technical support specialist that you need support for FedEx Web Integration Wizard questions.)
Support hours are Monday through Friday, 7 a.m. to 9 p.m.; and Saturday, 9 a.m. to 3 p.m. (Central time).

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