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FedEx Developer Resource Center
Find the right contact for questions and additional information.
Self-Service Resources
FedEx offers a number of ways to get support:
Sign up for Email Alert Notifications to receive important product updates.
FAQs: Review answers to common questions regarding FedEx Web Services.
Phone Support
Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Web Services.”)
Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time.
Customer Service – FedEx Express:
1.800.GoFedEx 1.800.463.3339
Customer Service – FedEx Express Freight:
1.866.393.4585
Customer Service – FedEx Ground:
1.800.GoFedEx 1.800.463.3339
International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services.”)
Integration Consultants
If you are in pre-production stages of implementing a FedEx Web Integration Solution and would like to speak with a FedEx Web Integration Solutions Consultation team member who can assist you in understanding FedEx Web Services, please contact your FedEx account executive or call the technical support number: 1.877.339.2774 (Monday–Friday, 7 a.m. to 9 p.m., Central time).
Both can request a consultant to contact you within 3 business days.
| Country & Country Code | Contact Information |
|---|---|
| Canada (CA) | Technical Support: 1.877.339.2774 Customer Service: 1.800GoFedEx 1.800.463.3339 Email us |
| Mexico (MX) | 55.5228.9904 |
| United States (US) | 1.877.339.2774 |
Please contact ct-hdesk@corp.ds.fedex.com for support in Brazil (BR). Please call the dedicated technical support number for any of the following countries:
| Argentina (AR) Tel: 0.810.De.FedEx or 0.810.3333339 |
Belize (BZ) Tel: 501.223.1577 |
Bolivia (BO) Tel: 591.2.212.0000 |
| Chile (CL) Tel: 56.22361.6000 |
Colombia (CO) Tel: 57.1.291.01.00 |
Costa Rica (CR) Tel: 800.Go.FedEx or 800.46.33339 |
| Dominica (DM) Tel: 767.448.0992 |
Dominican Republic (DO) Tel: 809.565.3636 |
Ecuador (EC) Tel: 1.8000.FedEx or 02.394.8430 |
| El Salvador (SV) Tel: 503.2250.8800 |
French Guiana (GF) Tel: 594.37.93.96 |
Grenada (GD) Tel: 473.440.2206 |
| Guatemala (GT) Tel: 1.801.00.FedEx or 2411.2100 |
Guyana (GY) Tel: 592.227.6976 / 9 or 592.227.6975 |
Honduras (HN) Tel: 504.2221.2010 |
| Nicaragua (NI) Tel: 505.2264.8500 |
Panama (PA) Tel: 507.271.3838 |
Paraguay (PY) Tel: 595.21.616.6100 |
| Peru (PE) Tel: 511.517.1600 |
Suriname (SR) Tel: 597.494290 / 495254 |
Uruguay (UY) Tel: 598.2628.0100 |
| Venezuela (VE) Tel: 0.800.De.FedEx or 0.800.33.333.39 |
Please call the dedicated technical support number for any of the following countries:
| Anguilla (AI) Tel: 264.497.3575 |
Antigua & Barbuda (AG) Tel: 268.462.4858/4 |
Aruba (AW) Tel: 297.582.9039 |
|---|---|---|
| Bahamas (BS) Tel: 242.322.5656 or 242.677.1950 |
Barbados (BB) Tel: 1.800.Go.FedEx or 1.800.463.3339 |
Bermuda (BM) Tel: 441.295.3854 |
| British Virgin Islands (VG) (Tortola & Virgin Gorda) Tel: 1.800.Go.FedEx or 1.800.463.3339 |
Caribbean Netherlands: Bonaire, Saba, Sint. Eustatius (BQ) Tel: 5999.737.3000 |
Cayman Islands (KY) Tel: 1.800.Go.FedEx or 1.800.463.3339 |
| Curacao (CW) Tel: 5999.737.3000 |
Guadeloupe & St. Barthelemy (GP) Tel: 0590.26.85.44 |
Haiti (HT) Tel: 509.3702.2348 |
| Jamaica (JM) Tel: 1.888.Go.FedEx or 1.888.463.3339 |
Martinique (MQ) Tel: 596.42.41.00 |
Montserrat (MS) Tel: 664.491.2714 |
| Puerto Rico (PR) Tel: 1.800.Go.FedEx or 1.800.463.3339 |
Saint Martin (French Control) (MF) Tel: 5999.737.3000 |
Sint Maarten (Dutch Control) (SX) Tel: 5999.737.3000 |
| St Kitts and Nevis (KN) Tel: 869.465.1305 / 4155 |
St Lucia (LC) Tel: 758.452.1320 / 1388 |
St Vincent (VC) Tel: 784.456.1649 |
| Trinidad And Tobago (TT) Tel: 1.800.Go.FedEx or 1.800.463.3339 |
Turks And Caicos (TC) Tel: 649.946.4682 |
US Virgin Islands (St. Croix, St. John, & St. Thomas) (VI) Tel: 1.800.Go.FedEx or 1.800.463.3339 |
Please contact apacwebservices@fedex.com for support in Australia (AU) , Guam (GU) , or New Zealand (NZ) .
Please contact emeawebservices@fedex.com for support in any of the following countries:
| Albania (AL) | Andorra (AD) |
Armenia (AM) |
| Austria (AT) |
Azerbaijan (AZ) |
Belarus (BY) |
| Belgium (BE) |
Bosnia (BA) |
Bulgaria (BG) |
| Croatia (HR) |
Cyprus (CY) |
Czech Republic (CZ) |
| Denmark (DK) |
Estonia (EE) |
Faeroe Islands (FO) |
| Finland (FI) |
France (FR) |
Georgia (GE) |
| Germany (DE) |
Gibraltar (GI) |
Greece (GR) |
| Greenland (GL) |
Hungary (HU) |
Iceland (IS) |
| Ireland (IE) |
Italy (IT) |
Latvia (LV) |
| Liechtenstein (LI) |
Lithuania (LT) |
Luxembourg (LU) |
| Macedonia (MK) |
Malta (MT) |
Moldova (MD) |
| Monaco (MC) |
Montenegro (ME) |
Netherlands (NL) |
| Norway (NO) |
Poland (PL) |
Portugal (PT) |
| Romania (RO) |
Russia (RU) |
San Marino (SM) |
| Serbia (RS) |
Serbia And Montenegro (CS) |
Slovak Republic (SK) |
| Slovenia (SI) |
Spain (ES) |
Sweden (SE) |
| Switzerland (CH) |
Turkey (TR) |
Ukraine (UA) |
| United Kingdom (GB) | Yugoslavia (YU) |
Please contact meisawebservices@fedex.com for support in any of the following countries:
| Bahrain (BH) |
Egypt (EG) |
Iraq (IQ) |
| Israel (IL) |
Jordon (JO) |
Kuwait (KW) |
| Lebanon (LB) |
Oman (OM) |
Qatar (QA) |
| Saudi Arabia (SA) |
United Arab Emirates (AE) |
Please contact meisawebservices@fedex.com for support in South Africa (ZA).
Please contact meisawebservices@fedex.com for support in India (IN). Please contact apacwebservices@fedex.com for support in any of the following countries/territories:
| China (CN) |
Hong Kong SAR, China (HK) |
Indonesia (ID) |
| Japan (JP) |
Macau SAR, China (MO) |
Malaysia (MY) |
| Philippines (PH) |
Singapore (SG) |
South Korea (KR) |
| Taiwan, China (TW) |
Thailand (TH) |
Vietnam (VN) |
Self-Service Resources
FedEx offers a number of ways to get support:
Sign up for Email Alert Notifications to receive important product updates.
FAQs: Review answers to common questions regarding FedEx Ship Manager Server.
Phone Support
Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” )
Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time.
International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services”)
You can also contact your regional FedEx support representative.
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Canada (CA) | All Canada | 1.877.339.2774 |
| Mexico (MX) | All Mexico | 01.800.900.1100 |
| United States (US) | All United States | 1.877.339.2774 |
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Argentina (AR) | All Argentina | 0.810.De.FedEx (0.810.333.3339) |
| Bolivia (BO) | La Paz | 5912 212.0000 |
| Santa Cruz | 5913 311.6211 / 5913 311.6206 | |
| Cochabamba | 5914 4124043 | |
| All others | 5912 244.1846 | |
| Brazil (BR) | All Brazil | 0.800.703.3339 |
| Belize (BZ) | Belize City | 501 224.5221 |
| All others | 501 224.5221 | |
| Chile (CL) | All Chile | 800.36.3030 |
| Columbia (CO) | Bogota | 571 291.0100 |
| All others | 571 291.0100 | |
| Costa Rica (CR) | All Costa Rica | 1.800.GoFedEx 1.800.463.3339 |
| Ecuador (EC) | Quito | 5932 2909.209 / 5932 2909.201 |
| All others | 5932 2909.209 | |
| French Guiana (GF) | Cayenne | 594.37.93.96 |
| All others | 594.37.93.96 | |
| Guatemala (GT) | All Guatemala | 1.801.FedEx |
| Guyana (GY) | Georgetown | 592.227.6976 / 592.227.6979 |
| All others | 592.227.6976 | |
| Honduras (HN) | Tegucigalpa | 504 221.2010 |
| All others | 504 221.2010 | |
| Mexico (MX) | All Mexico | 01.800.900.1100 |
| Nicaragua (NI) | Managua | 505 278.4500 |
| All others | 505 278.4500 | |
| Panama (PA) | All Panama | 800 11 22 |
| Peru (PE) | Lima | 511.51716 |
| All others | 511.51716 | |
| Paraguay (PY) | Asuncion | 595 21 664604 |
| All others | 595 21 664604 | |
| Suriname (SR) | Paramaribo | 597.494.290 / 597.495.254 |
| All others | 597.494.290 | |
| El Salvador (SV) | San Salvador | 503 2224.5522 |
| All others | 503 2224.5522 | |
| Uruguay (UY) | Montevideo | 598.2 628.0100 |
| All others | 598.2 628.0100 | |
| Venezuela, Bolivarian Republic of (VE) | Caracas | 58212 205.3333 |
| All others | 1.800.GoFedEx 1.800.463.3339 |
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Anguilla (AI) | The Valley | 264.497.3575 |
| All others | 264.497.3575 | |
| Curacao (CW) | All Curacao | (5999) 737-3000 |
| Saint Martin (French Control) (MF) | Saint Maarten Cole Bay | 1.800.GoFedEx 1.800.463.3339 |
| Caribbean Netherlands (BQ) | Caribbean Netherlands | 1.800.GoFedEx 1.800.463.3339 |
| All Bonaire | 1.800.GoFedEx 1.800.463.3339 | |
| All Saba | (599) 544-2810 / (599) 544-3060 / (599) 544-3344 | |
| All Sint Eustatius | (599) 544-2810 / (599) 544-3060 / (599) 544-3344 | |
| Sint Maarten (Dutch Control) (SX) | All Sint Maarten (Dutch Control) | (599) 544-2810 / (599) 544-3060 / (599) 544-3346 |
| Aruba (AW) | Oranjestad | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Barbados (BB) | Christ Church | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Bermuda (BM) | Pembroke | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Bahamas (BS) | Freeport | 1.800.GoFedEx 1.800.463.3339 |
| Nassau | 1.800.GoFedEx 1.800.463.3339 | |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Dominican Republic (DM) | Roseau | 1.800.GoFedEx 1.800.463.3339 |
| All Dominican Republic | 1.800.GoFedEx 1.800.463.3339 / 1.200.3138 | |
| Grenada (GD) | St George's | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Guadeloupe (GP) | Guadeloupe Jarry | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Haiti (HT) | Port Au Prince | 509 223.2347 |
| All others | 509 223.2347 | |
| Jamaica (JM) | All Jamaica | 1.888.Go.FedEx (1.888.463.3339) |
| Saint Kitts And Nevis (KN) | St. Kitts Basseterre | 1.800.GoFedEx 1.800.463.3339 |
| Nevis Charlestown | 1.800.GoFedEx 1.800.463.3339 | |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Cayman Islands (KY) | All Cayman Islands | 1.800.GoFedEx 1.800.463.3339 |
| Saint Lucia (LC) | Castries | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Martinique (MQ) | Fort De France | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Montserrat (MS) | Davy Hill | 664 491.2714 |
| All others | 664 491.2714 | |
| Puerto Rico (PR) | All Puerto Rico | 1.800.GoFedEx 1.800.463.3339 |
| Turks And Caicos Islands (TC) | All Turks and Caicos | 1.800.GoFedEx 1.800.463.3339 |
| Trinidad And Tobago (TT) | Tunapuna & Trinidad & Tobago | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Saint Vincent And The Grenadines (VC) | Kingstown | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Virgin Islands, British (VG) | Road Town | 1.800.GoFedEx 1.800.463.3339 |
| All others | 1.800.GoFedEx 1.800.463.3339 | |
| Virgin Islands, U.S. (VI) | St. Croix | 1.800.GoFedEx 1.800.463.3339 |
| St. John | 1.800.GoFedEx 1.800.463.3339 | |
| St. Thomas | 1.800.GoFedEx 1.800.463.3339 | |
| All others | 1.800.GoFedEx 1.800.463.3339 |
| Country & Country Code | City | Help Desk/Technical Support Number |
|---|---|---|
| Canada (CA) | All Canada | 1.877.339.2774 |
| Mexico (MX) | All Mexico | 01.800.900.1100 |
| United States (US) | All United States | 1.877.339.2774 |
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