What options are available in the FedEx app?
When you opt in to receive alerts via FedEx Delivery Manager you will get package status notifications.
You will be notified when:
- Your package is ready for pickup if you have chosen to hold at a location
- A shipment requires a signature to complete the delivery
- There is a delay that would prevent on-time delivery
These text alerts are sent from 46339 to the phone number you provided in the FedEx Delivery Manager request.
If you prefer not to receive these updates, text STOP to 46339.
Ongoing Shipment Updates
To get ongoing shipment status updates:
Text FOLLOW and your tracking number (e.g., “FOLLOW 123456789012”) to 48773.
Reply YES when you receive the welcome message. (Repeat Step 1 to follow another shipment.)
Receive ongoing updates to your shipment's status automatically via text.
One-time Shipment Updates
For a one-time shipment status:
Text TRACK and your tracking number (e.g., “TRACK 123456789012”) to 48773.
Receive your shipment's current status automatically via SMS.
To track another shipment or receive another update, repeat these steps.
How do I download the FedEx® Mobile app on my device?
What shipments can I monitor using the FedEx® Mobile app?
You can track the status of any FedEx Express®, FedEx Ground®, FedEx Freight®, FedEx Custom Critical®, FedEx Home Delivery® and FedEx SmartPost® shipment as long as you have a valid tracking number.
Can I ship on my mobile device?
Yes, with the FedEx® Mobile app on both iOS (iOS9 or newer) and Android (OS 4.0 or newer) devices, you can create an email shipping label or a PDF. Shipping on a mobile device requires you to have a FedEx shipping account and ship within the U.S.
Why should I open a FedEx account?
FedEx considers the security of your shipment information a top priority, making registration a requirement to provide visibility to certain account-specific information. After you register, you can ship U.S. FedEx Express® and FedEx Ground® packages. You’ll also be able to enroll in FedEx Delivery Manager®, receive account-specific rate quotes, determine transit times and schedule a pickup.
Do I have to open a FedEx account to create a label from my phone?
No, you can create a label for basic one-time shipments from any device — including your phone — with FedEx Ship Manager® Lite. This online solution is the fastest way to create a shipping label, with or without a FedEx account. All we need is your credit card information.
What if I forgot my password or user ID?
Should I be concerned about the security of my account information if I downloaded the FedEx® Mobile app?
What number should I call for questions regarding my shipment status?
Please call 1.800.GoFedEx 1.800.463.3339 for questions regarding your shipment.
Where can I get help downloading the FedEx® Mobile app?
Please call our technical support hotline at 1.877.339.2774 if you need technical assistance.