FedEx Priority Alert®

The assurance you need when it matters most.

Why should you have to worry about monitoring your high-value, mission-critical or temperature-sensitive shipments during transit? With FedEx Priority Alert, you don’t have to. We do it for you.

  • FedEx Priority Alert box sittin on hospital counter

See what we can do for your business

Get industry-specific info

Learn more and get started today

For more information about FedEx Priority Alert, contact your FedEx account executive. Don't have a FedEx account executive? Call 1.800.GoFedEx 1.800.463.3339 for immediate assistance.

See country or territory availability

Not sure where you can send FedEx Priority Alert shipments to and from?

See countries or territories served

  • priority alert box sitting on hospital desk

Read our case studies

See how FedEx Priority Alert gives a biologics and a healthcare company peace of mind and dedicated attention to their sensitive shipments.

Read the biologics case study

Read the Grifols case study

Dedicated support from us. Peace of mind for you.

With FedEx Priority Alert, we'll assign your account to a global service analyst who provides around-the-clock support; advanced shipment monitoring; proactive, personalized notification in the event of a delay; and, when necessary, customized package recovery.

Features of service include:

  • Global connectivity. FedEx Priority Alert is available in more than 70 countries or territories. Thanks to our extensive global distribution network, your shipments stay with us — from start to finish.
  • Assurance. You can ship with added confidence because FedEx Priority Alert provides around-the-clock monitoring, seven days a week, and proactive notification of any shipment delays. Every attempt is made to expedite at-risk shipments.
  • Special service. You work with your global service analyst to determine and coordinate notification and recovery procedures, based on what you want and need.
  • Priority placement. Your FedEx Priority Alert shipments receive priority boarding and placement on our aircraft and, where available, priority clearance handling to ensure maximum time for clearance issue resolution.

Shipping is simple

As a contracted* customer, you can use the following options to create FedEx Priority Alert shipping documentation:

  • FedEx Ship Manager® Server
  • FedEx Ship Manager® Software
  • FedEx Web Services
  • A compatible third-party shipping platform
  • FedEx Priority Alert Recipient airbills

*Additional terms and conditions governing the use of FedEx Priority Alert apply and can be found in the FedEx Priority Alert Agreement. Contact your FedEx account executive for more information.

  • courier crossing city street with FedEx box under arm.