FedEx Priority Alert®

FedEx Priority Alert®

Advanced monitoring for high-value shipments.

Advanced monitoring for high-value shipments.

A lab technician looks into a microscope

Gain end-to-end visibility

Be assured of the safe and timely transit of your high-value, mission-critical or temperature-sensitive shipments. With FedEx Priority Alert, we monitor your shipments 24/7 so you can take care of the rest of your business.

How it works

With FedEx Priority Alert, we'll assign your account to a global service analyst who provides around-the-clock support; advanced shipment monitoring; personalized notification in the event of a delay; and, when necessary, customized package recovery.

Features of service include:

  • Global connectivity. FedEx Priority Alert is available in more than 70 countries or territories. Thanks to our extensive global distribution network, your shipments stay with us — from start to finish.
  • Assurance. You can ship with added confidence because FedEx Priority Alert provides around-the-clock monitoring seven days a week and notification of any shipment delays. Every attempt is made to expedite at-risk shipments.
  • Special service. You work with your global service analyst to determine and coordinate notification and recovery procedures, based on what you want and need.
  • Priority placement. Your FedEx Priority Alert shipments receive priority boarding and placement on our aircraft and, where available, priority clearance handling to ensure maximum time for clearance issue resolution.

Shipping services

As a contracted* customer, you can use the following options to create FedEx Priority Alert shipping documentation:

*Additional terms and conditions governing the use of FedEx Priority Alert apply and can be found in the FedEx Priority Alert Agreement. Contact your FedEx account executive for more information.

Success stories

See how FedEx Priority Alert gives a biologics company and a healthcare company peace of mind and dedicated attention to their sensitive shipments.

Lab technicians using microscopes to examine

Managing time-critical shipments

This global healthcare company, which produces time-sensitive, life-saving protein therapies, received an assigned global service analyst to provide one-on-one support via FedEx Priority Alert.

Read the Grifols case study

See what we can do for your business

Rely on the extra care you’ll receive by using FedEx Priority Alert for your temperature-sensitive, high-value and highly confidential shipments.


Learn more and get started today

For more information about FedEx Priority Alert, contact your FedEx account executive.

Don't have a FedEx account executive? Call 1.800.463.3339 for immediate assistance.