Doing Our Part

How FedEx is working to help keep your information safe

The Internet is a vital part of business today and is an important link between FedEx and our customers. But the Internet is not without certain risks; malicious parties seek to steal personal information and property and disrupt business. Read on to find out what FedEx is doing to help protect you, and what you can do to protect yourself.

128-bit Secure Sockets Layer (SSL) Protection

To log in for shipping, tracking or to access your account, fedex.com requires the use of a browser that supports 128-bit encryption, which protects your personal and business data while in transit across the Internet. Look for the closed padlock symbol in your browser and the "https" prefix in the URL address. While this might force users of older technology to upgrade, we feel the additional security is of sufficient value. All current-generation browsers support 128-bit encryption.

Is Your Browser Doing Its Part?

Some older browsers cannot take full advantage of certain security features FedEx has implemented to help protect you. Current and next generation browsers can provide additional functionality that help make your Internet usage more secure.

VeriSign Extended Validation (EV) Certificates

fedex.com uses Extended Validation certificates from VeriSign to provide additional peace of mind to our customers. Browsers that support EV certs provide a visual confirmation to the user indicating the site has undergone additional validation that they are legitimately who they claim to be. Most modern Web browsers, including Microsoft Internet Explorer 7, Firefox 3, Opera 9.5 and Safari 3.2, support EV certificates. Browsers without EV support will continue to function on fedex.com but will not present the extended validation indicator.

EV Cert Example
Example of EV Certificate Notification in modern browser 

Learn more about how your browser can help protect you.

Customer Login Protection

fedex.com account services and features can only be accessed by the holder of an associated user ID and password. fedex.com highly recommends each user choose a strong password for additional account protection. These credentials are securely stored and are known only to you, the customer. Handle your ID and password with care, and never share them with others.

Protecting your Account Number

FedEx knows that keeping your account numbers secure is of great importance. FedEx offers several ways to help you safeguard your account, such as notification should someone attempt to use your FedEx account number online. Learn more about this and other exciting FedEx account protection offerings.

FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.