Welcome to the Customer Protection Center

FedEx strives to provide a safe, secure online environment for our customers. The Customer Protection Center provides information about how FedEx works to help protect you and how you can protect yourself.

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Doing Our Part

The internet is a vital part of business today and is an important link between FedEx and our customers. Read on to find out what FedEx is doing to help protect you.

Secure Website

To login to fedex.com, you are required the use of a browser that supports 128-bit encryption, which protects your personal and business data. This means that when you are on our secure website, the sensitive data transferred between you and FedEx is encrypted. All current-generation browsers support 128-bit encryption. Simply look for the closed padlock symbol in your browser and the "https" prefix in the URL address. If you are not seeing the padlock symbol, that might mean you are using older technology and you would need to upgrade your browser.

VeriSign Extended Validation (EV) Certificates

Fedex uses Extended Validation certificates from VeriSign to provide additional peace of mind to our customers. Browsers that support EV certificates provide a visual confirmation that indicates the site has undergone additional validation. Browsers without EV support will continue to function on fedex.com but will not present the extended validation indicator.

Customer Login Protection

You can only access fedex.com account services and features with a user ID and password. These credentials are securely stored and are known only to you, the customer. Handle your ID and password with care, and never share them with others.

Protecting Your Account Number

Shipping Administration is the primary means of managing and protecting your FedEx account. As a shipping administrator, you decide who gets access to your account, and can manage their shipping activities at fedex.com. FedEx recommends that all account owners register online for Shipping Administration. Learn more about the benefits of Shipping Administration.

Automatic Time-Outs

For your safety, we automatically log you out after 60 minutes of inactivity and require you to log in again to re-access your account on fedex.com.