Welcome to the Customer Protection Center

FedEx strives to provide a safe, secure online environment for our customers. The Customer Protection Center provides information about how FedEx works to help protect you and how you can protect yourself.

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Security & Privacy Tips

FedEx is working hard to help make your online experience safe. You can help by following a few simple tips:

  • Learn to spot fraudulent emails and websites. See the Recognize Fraud section for additional information.
  • Keep your credit card and FedEx account numbers safe. Do not share your account number.
  • Learn about Shipping Administration. The program helps you manage all your shipping activities at fedex.com and more.
  • Use strong passwords. FedEx requires a minimum of eight (8) characters for your fedex.com password. It must contain at least 1 uppercase letter, 1 lowercase letter, and 1 numeric character.
  • Log off of websites and clear the browser cache when you use a public computer.
  • Keep your computer and browser up to date on all security patches.