Get Support

Find the right contact for questions and additional information.

Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

Tech FAQs: Review answers to common technical questions regarding FedEx Ship Manager Server.

Go to FedEx Ship Manager Server Documentation.


Email Support

Email or simply fill out the form and we’ll send your request to our internal team of FedEx Ship Manager Server specialists. Once in their hands, they will address your questions as quickly as possible.

Email us


Phone Support

Technical Support hotline:

1.877.339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” )
Support hours are Monday through Friday, 7 a.m. to 9 p.m.; and Saturday, 9 a.m. to 3 p.m. (Central time).

International shipping assistance:

1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services”)

You can also contact your regional FedEx support representative.


Regional Support