FedEx Savings for BigCommerce Customers

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BigCommerce customers can benefit from special discounts up to 60% off our FedEx Express® services, and up to 20% off FedEx Ground® services.  

Plus, you’ll save 45% on the residential surcharge for all your FedEx Express® and FedEx Ground® shipments, and email return labels at no additional charge.

To take advantage of this special offer, all you have to do is enroll. Once you’ve enrolled, the BigCommerce customer pricing will be automatically applied to all eligible shipments made using your FedEx account number.

By clicking the “Apply Now” button below, you acknowledge that you have read and agree to be bound by the Program Agreement .

New to BigCommerce? Get your first four months free with BigCommerce and gain access to their powerful e-commerce tools and resources. Learn more.

Benefits

Give your customers more flexibility and control over their deliveries. A great delivery experience helps your business stand out. With FedEx® Delivery Manager, you can give your customers more flexibility and control by offering timely delivery notifications and options to reschedule or redirect shipments. Plus, it’s free for your business — and could even help you boost customer loyalty.

Drive growth, build loyalty and deliver an outstanding experience with powerful solutions. FedEx services, tracking tools, and accessible retail locations allow you and your customers to stay connected to their shipments, offer convenience and flexibility, and help provide a great “last mile” delivery experience.

Enjoy a variety of reliable service options to fit your shipping needs. Whether you are shipping across town or around the world, our portfolio of solutions fit any need, budget, or schedule, connecting your business to more than 220 countries and territories around the globe.

Provide your customers with convenient return label options and an extensive network of drop-off locations. FedEx return shipping solutions are reliable, simple to use, provide convenience and fast turnaround times — all competitive advantages for your business.

Experience outstanding customer service. Our award-winning customer service team provides support 24 hours a day, 7 days a week, 365 days of the year.


Frequently Asked Questions About The Program

Qualifications

This program is exclusively available to BigCommerce customers in good standing, who have an existing FedEx account or open a new FedEx account.

 

For Terms and Conditions, go to the Program Agreement section.

 

You will automatically receive confirmation that you have successfully enrolled in the BigCommerce pricing program on the enrolment confirmation screen. Shortly thereafter you will receive a confirmation email from FedEx.

 

Application Process

Click the Apply Now button at the top of the page. Enrollment is only available online.

 

Yes, you can continue to use your existing FedEx account. Just have your FedEx account number handy when you are ready to enroll. Your new BigCommerce pricing will be applied to your existing FedEx account number and will be immediately available for use once you have completed the enrollment process.

 

If you do not currently have a FedEx account number, you can register for a FedEx account during the BigCommerce Pricing enrolment process. A valid credit card is required to open a FedEx account and take advantage of BigCommerce pricing. Your new BigCommerce pricing will be immediately available for use on your account once you have completed the enrolment process.

 


Terms & Conditions

You, on behalf of yourself and the entity you represent (hereinafter collectively "you" or “Participant”) hereby represent, warrant and covenant that you are a registered BigCommerce customer in good standing in accordance with the applicable BigCommerce User Agreement and shall be so at the time of shipment of any package Federal Express Canada Ltd. (“FedEx Express”) or FedEx Ground Package System, Ltd. (“FedEx Ground”) (FedEx Express and FedEx Ground, collectively, “FedEx”) pursuant to these terms.

 

  1. Pricing. FedEx Express and FedEx Ground each agree to provide specified Intra-Canada, Canadian-export and Canadian-import FedEx Express and intra-Canada and Canada to U.S. FedEx Ground transportation services, respectively, to you under these terms and conditions (this "Agreement"). 

    For a description of the pricing for such FedEx Express transportation services (expressed as percentage discounts off applicable published Intra-Canada and Canadian-export FedEx Express transportation rates (in Canadian dollars) in effect at the time of shipment) (the "FedEx Express Pricing"), see the FedEx Express Pricing Details below.  Except as specified therein, FedEx Express Pricing does not apply to or include applicable special handling fees, surcharges, ancillary and other charges.  All applicable special handling fees, surcharges, ancillary and other charges shall apply to FedEx Express shipments hereunder.  Except as specified in the FedEx Express Pricing, the amounts of such applicable special handling fees, surcharges, ancillary and other charges shall be the published amounts for such fees/charges in effect at the time of shipment. 

    For a description of the pricing for such FedEx Ground transportation services (expressed as percentage discounts off applicable published Canada to U.S. FedEx Ground transportation rates (in Canadian dollars) in effect at the time of shipment) (the "FedEx Ground Pricing"), see the FedEx Ground Pricing Details below.  Except as specified therein, FedEx Ground Pricing does not apply to or include applicable special handling fees, surcharges, ancillary and other charges. All applicable special handling fees, surcharges, ancillary and other charges shall apply to FedEx Ground shipments hereunder. Except as specified in the FedEx Ground Pricing, the amount of such applicable special handling fees, surcharges, ancillary and other charges shall be the published amounts for such fees/charges in effect at the time of shipment. Pricing for Intra-Canada FedEx Ground transportation services shall be the applicable published FedEx Ground transportation rates in effect at the time of shipment. 

    The FedEx Express Pricing and the FedEx Ground Pricing, collectively, are referred to herein as the "Pricing".  

    You may already have existing FedEx pricing at rates lower than the Pricing set forth herein.  By agreeing to and accepting this Agreement, you acknowledge and agree that you are choosing to discontinue using your existing lower pricing.

    The Pricing will only apply in respect of account numbers and barcodes verified by FedEx.  Participant acknowledges and agrees that the proper account number(s) must appear on the applicable air waybill or other form of documentation and acknowledges and agrees that Pricing will not be applied to packages that do not correctly reference the proper account number(s). 

     

  2. Service Guide. Subject to the terms and conditions of this Agreement, Participant acknowledges and agrees that each shipment made with FedEx is subject to the country of origin location's terms and conditions of carriage and the country of origin location's FedEx Service Guide in effect at the time of the shipment, which terms are incorporated into this Agreement by reference. FedEx reserves the right to modify the applicable FedEx Service Guide and/or modify the applicable published FedEx Express and/or FedEx Ground transportation rates and/or special handling fees, surcharges, ancillary and other charges at any time without notice. Participants are directed to the FedEx web site fedex.ca for changes in the FedEx Service Guide (Canadian Edition), fedex.com for changes in the FedEx Service Guide (US Edition), and www.fedex.com (through which the country of origin location's local FedEx website is available) for changes in the FedEx Service Guide of the country of any other origin location. In the event there is a conflict between this Agreement and the applicable FedEx Service Guide, the provisions of this Agreement control.

     

  3. Payment Terms. Approval from the FedEx Credit Department is required for every Participant account.  Participant acknowledges and agrees to register its credit card information with FedEx. Failure of Participant to comply with payment terms may result in removal of the Pricing and/or termination of this Agreement.

     

  4. Automation. Unless otherwise mutually agreed, Particpant agrees that all shipping locations will use a FedEx online or FedEx compatible shipping solution that is approved and authorized by FedEx, and an agreement for the placement or use of any such shipping solution shall be accepted prior to such use.

     

  5. Unexpected Volume. If Participant tenders packages which substantially exceed the number, type, size and/or weight of packages tendered, on average, for the location by Participant throughout the prior year, FedEx may, at its sole option, either accept such packages subject to waiver of money back guarantees (if any) and commitment times, or decline to accept such packages without further obligation of any kind to Participant.

     

  6. Confidentiality. Participant agrees that the terms of this Agreement, including the Pricing, are confidential and shall be held in strict confidence.  However, nothing herein shall restrict Participant from disclosing any portion of such information on a restricted basis pursuant to a judicial or other lawful government order, but only to the extent of such order and only after Participant provides FedEx with immediate notice of such order so that FedEx may contest the order or obtain a protective order, if it deems necessary. Participant agrees not to post or publicly display the terms of this Agreement or the Pricing. Participant also agrees that any discussions or negotiations regarding the attached Pricing or any changes thereto (including but not limited to any future pricing offering) are also confidential and are subject to this provision of confidentiality. 

     

  7. Indemnity. Participant shall indemnify, defend and hold harmless FedEx and its parent(s) and affiliates, and its and their directors, officers, employees, representatives, subcontractors and agents, from and against any and all claims, demands, causes of action, losses, damages, judgments, injuries and liabilities, including the payment of related legal fees (collectively, "Claims"), by/from third parties, arising out of or in any way related to the offer, sale, distribution and/or use of Participant's products and/or services, including without limitation violations of any applicable federal, provincial or local law, regulation, rule or ordinance by Participant.  Such right to indemnification shall survive the expiration or termination of this Agreement.

     

  8. Term. This Agreement commences on the date that this Agreement is agreed to and accepted by the Participant and continues until terminated by either party in accordance herewith.

     

  9. Termination. Either party may terminate this Agreement immediately upon written or electronically transmitted notice to the other party due to the other party's noncompliance with the terms of this Agreement. Either party may terminate this Agreement without cause and without penalty at any time upon fifteen (15) days written or electronically transmitted notice to the other party. Participant acknowledges and agrees that this Agreement shall automatically terminate without notice on the termination or expiry of the Pricing Program Agreement dated August 28, 2020 between FedEx and BigCommerce Pty Ltd. (as amended).

     

  10. English Language. It is the express wish of the parties hereto that this document be drafted in English.  Les parties ont exigé que le présent document soit rédigé en langue anglais.

     

  11. Discounts not Cumulative. The Pricing cannot be combined with any other discounts available to you from FedEx, or through any authorized FedEx representative.  If you elect to accept the Pricing, no other FedEx discount will be applied to any FedEx shipments made by you. The Pricing will supersede and replace any pre-existing pricing or agreement you have with FedEx. 

     

  12. General. The Pricing (or any portion thereof) may not be resold or otherwise extended to any other party without the prior written consent of FedEx.  For greater certainty, you may not under any circumstances sell, assign, or otherwise transfer (including, but not limited to, third party billing) the benefit of the Pricing to any third party.  Failure to abide by this provision may result in immediate termination of this Agreement in FedEx's sole discretion. FedEx reserves the right to (a) modify the application period for the Pricing under this Agreement; (b) alter or modify the Pricing or this Agreement; and, (c) suspend or terminate the Pricing or this Agreement, all at any time for any reason.

     

  13. Use of FedEx Name or Logo. You are prohibited from using the FedEx name or logo without the prior written consent of FedEx.

     

  14. Shipping Information. You acknowledge and agree that your FedEx shipping information and data may be provided by FedEx to BigCommerce.

     

  15. FedEx Express Pricing Details

FedEx Service

Delivered By*

BigCommerce Discount Rates

Intra-Canada    

FedEx Economy®

1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas

Envelope/ Pak 45% off

Box 1-10 lbs. 45% off

Box 11+ lbs.  40% off

FedEx 2 Day®

1 to 2 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas

Envelope/ Pak 45% off

Box 1-10 lbs. 45% off

Box 11+ lbs.  40% off

FedEx Standard OvernightTM Next business day to businesses by 5 p.m. and by 8 p.m. to residences, in most metropolitan areas

Envelope/ Pak 55% off

Box 1-5 lbs.  55% off

Box 5-10 lbs. 50% off

Box 10+ lbs.  45% off

FedEx Priority Overnight®

Morning, next business day to most metropolitan areas

2 to 3 business days to other areas

40% off
International Services (Canada - export)    
FedEx® International Economy
  • Second business day by 4:30 p.m. to businesses and by 8 p.m. to residences in many locations in the U.S.
  • 2 to 5 business days to most major world markets

Box 1-5 lbs.  60% off

Box 5-10 lbs. 55% off

Box 10+ lbs.  50% off

FedEx International Priority®
  • 10:30 a.m. next business day to many locations in the U.S.
  • 1 to 3 business days to rest of world

Envelope/ Pak 55% off

Box 1-5 lbs.  55% off

Box 5-10 lbs. 50% off

Box 10+ lbs.  45% off

International Services (Canada - import)    
FedEx® International Economy  

40% off

FedEx International Priority®  

40% off

A 45% discount will apply to the FedEx Express Residential Delivery Surcharge (package) for Intra-Canada, Canada-export and Canada-import packages.

A 100% discount will apply to the FedEx Express Email Return Label Surcharge for Intra-Canada, Canada-export and Canada-import packages.

 

16. FedEx Ground Pricing Details.

FedEx Service

Delivered By*

BigCommerce Discount Rates

Intra-Canada    

FedEx Ground®

 

1 to 7 business days

Box 1-5 lbs.  10% off

Box 6-10 lbs.  15% off

Box 11+ lbs.  20% off

FedEx Ground® returns services
(applies to intra-Canada Package Return Packages (PRP) and Return Manager (RM) packages received at the customer's facility)
  15% off
Canada to the U.S.    
FedEx International GroundTM 2 to 7 business days

20% off

A 45% discount will apply to the FedEx Ground Residential Delivery Surcharge for intra-Canada and Canada to U.S. packages.

A 100% discount will apply to the FedEx Ground Email Return Label Surcharge for intra-Canada packages.