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Activate Delivery Options for Your Customers

Activate Delivery Options for Your Customers

If you value delivery options that will help increase repeat business then this e-commerce solution is for you — more flexibility for your customers means more success for you.

If you value delivery options that will help increase repeat business then this e-commerce solution is for you — more flexibility for your customers means more success for you.

Create a better delivery experience for your customers

A great delivery experience helps your business stand out. With FedEx® Delivery Manager, you can
give your customers more flexibility and control by offering timely delivery notifications and options
to reschedule or redirect shipments. Plus, it’s free for your business — and could even help you
boost customer loyalty. It’s a win-win solution.

Benefits for your Customers
Benefits for your Business

What delivery options are available for your customers?*

You can offer your customers a range of convenient delivery options with FedEx Delivery Manager.

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Deliver As Planned

Deliver as Planned

Confirm planned delivery details and share additional delivery instructions.

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Deliver As Planned and Sign For Your Package

Deliver as Planned and Sign for the Package

Sign for the delivery in advance and specify a safe location to leave the package.

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Deliver To My Address On a Future Date

Deliver to the Original Address on a Future Date

Delay the delivery to a more convenient date, up to 5 days from the original planned date.

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Deliver To My Neighbour

Deliver to my Neighbour

Provide authorization to redirect package to a location within the vicinity of the original delivery address.

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Deliver to Another Address

Deliver to Another Address

Change the delivery address to a more convenient address (e.g., office).

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Deliver To a Pickup Point

Deliver to a FedEx Retail Location for Pickup

Redirect package to a participating FedEx retail location for pickup.

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How can you activate this feature for your customers?

When creating your shipment with FedEx Ship Manager™ Software
or FedEx Ship Manager at fedex.ca, follow these 3 steps.

1

Step 1

In the “2. To” section, leave the “Company” field blank. FedEx Delivery Manager is currently unavailable for business deliveries.

Step 1
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Step 2

Click on the “[+] Edit ” beside “Shipment Notifications” to expand the section and view the FedEx Delivery Manager options.

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Step 3

Under “Notify Recipient”, enter the recipients email and select at least one notification option, preferably Delivery

Step 3

Frequently Asked Questions About FedEx Delivery Manager


FedEx will send an email notification to your residential customer with a secure link to the FedEx Delivery Manager portal.

If the original delivery details are not convenient, your customer can choose from the available options presented in the portal.

On the day of delivery, your customer will receive an email notification when the shipment is on its way.

As the shipper, you can activate the FedEx Delivery Manager for your customers when creating a shipment using a FedEx electronic shipping solution. Learn how.

FedEx Delivery Manager service can be activated for all eligible* FedEx Express® and FedEx Ground® residential shipments.

Please note that this feature is only available for residential shipments with a delivery address in Canada that have a customs or declared value under USD$1000.

 

Shipment

You can activate delivery notifications when you create a shipment using your FedEx electronic shipping solution:

  • Go to Shipment Notifications
  • Notify Sender > Notification Type > Select Notifications: “Ship, Tendered, Exception, Estimated Delivery or Delivery.”

If your customer makes changes to the original delivery details, the changes will appear when you track the status of the shipment.

*Delivery options may vary depending on the destination postal code, shipping services and availability.
Do your customers reside in the U.S.? Learn more about FedEx Delivery Manager® for U.S. residents.

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