Strengthen Loyalty With FedEx® Returns
Ninety-five percent of online shoppers in the U.S would shop again
with a retailer that provided a satisfactory return experience.*
Provide your customers with convenient return label options and an extensive network of drop-off locations.
FedEx return shipping solutions are reliable, simple to use, provide convenience and fast turnaround times — all competitive advantages for your business. Browse our selection of return label options below, or get started creating a return label with our step-by-step instructions:
Follow these easy steps for creating return labels.
To create a linked outbound and return label, click "Create a Shipment" under the Prepare Shipment tab.
To create a stand-alone return label, click "Create Return Shipment" under the Prepare Shipment tab. Complete the required shipping information. Go to step 4 to finish completing your shipment.
Enter your recipient information, package and shipment details, then click the box at the bottom that says “Create a return shipment” Choose a FedEx® service. Then click the “Ship” button.
On the Package & Shipment Details area of the screen, you can choose to:
- Include a print return label with a shipment.
- Email a return label to your customer.
- Select a Ground Call Tag tag if you want FedEx to create and deliver the return shipping label to your customer.
In the Billing Details area, enter your Return Material Authorization (RMA) number if applicable.
Click the "Ship" button to initiate your shipment and get your assigned tracking number.
For more details on how to create return shipments using FedEx Ship Manager™ at fedex.ca,
go to the Interactive Help Guide
Returns for Your Business
Find Additional Returns Services For Your Business
See One Company’s Success
with FedEx® Returns
Browse Our Convenient Access Points For Your Customers
Returns for Recipients
Received a Package That Needs to Be Returned?
Click here to find a drop-off location for your return
Learn more about returns for recipients