Shipping holiday presents in FedEx boxes

Holiday Help Hub

Holiday Help Hub

We’re here to take care of all your deliveries so you can focus on the things that matter.

We’re here to take care of all your deliveries so you can focus on the things that matter.

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Holiday Information for Businesses

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Give your customers a better delivery experience

With FedEx Delivery Manager, give your customers more flexibility and control over their residential deliveries.

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Resume your regularly-scheduled pickups and/or deliveries

When you’re ready to resume your regularly-scheduled pickup and delivery services, just let us know by completing our simple online form.

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Find a nearby
FedEx location

Ship, pick up and drop off your packages at one of over 1,000  locations across Canada.


Holiday Information for Personal Shipments and Deliveries

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Receiving & Managing
Your Deliveries

We can help you manage your deliveries with ease and
convenience.

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Ship, Pick up &
Drop off Locations

Choose the location that fits your needs and schedule — with over 1,000 locations across Canada, there's always a location nearby.

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Tracking
Options

Stay in the know about your shipment’s status from pickup to delivery via text, email and more.


Holiday Shipping Frequently Asked Questions (FAQs)

There are many countries that allow duty and/or tax-free entry for gift shipments if the value is less than a specified amount. This amount varies from country to country and, in most countries, the shipment must be sent from an individual to an individual – with no company involvement or indication of involvement on the shipping documentation. Please note that duty and/or tax-free entry is only available for shipments to countries that recognize special-entry status for gift shipments and there is typically a maximum dollar amount. We encourage you to check the destination country's requirements prior to shipping.

The shipping documentation must be clearly marked 'Unsolicited gift - not for resale' and include a detailed description of the item(s). The air waybill must also include a brief description of the contents (e.g., 'Gift shipment of books and men's cotton clothing'). In addition to the general requirements, there are country-specific requirements. 

Importations Into Canada

The gift exemption for eligible gifts imported into Canada is CAD$60 or less, per gift, even if a single gift has more than one recipient (e.g., gift to a family). Each gift in the shipment must be clearly identified as one gift. If the gift is worth more than CAD$60, the amount over CAD$60 is subject to duties and taxes (e.g., if a relative sends you a gift worth CAD$200, you must pay any applicable duty plus the GST, HST or QST on CAD$140). 

The CAD$60 exemption that's available for gifts cannot be combined with the general CAD$20 exemption that's available on all items.

Importations Into the U.S.

The gift exemption for eligible gifts imported into the U.S. is USD$100 or less, per gift, per recipient. For consolidated gift shipments, the name of each individual receiving a gift, the description of the gift item(s) for each individual, and the value of each item must be shown on the Commercial Invoice. Each gift in the shipment must be clearly identified as one gift. And, the complete name, address and phone number of both the shipper and consignee must be stated on the Commercial Invoice.

If any item exceeds the gift allowance, the entire shipment will be dutiable.

The following items are excluded from the USD$100 gift exemption. Shipments containing these items may be subject to duties and taxes, as well as formal entry requirements.

  • Perfumes containing alcohol
  • Bath, cosmetic, and beauty products containing antibacterial agents


Non-perishable Food Items and Gift Baskets Containing Non-perishable Food Items
To help reduce customs delays by the Food and Drug Administration (FDA), the description on the Commercial Invoice must include whether the item is homemade or store-bought (e.g., 'Homemade (or store-bought) chocolate cookies - for personal consumption, not for resale'). For store-bought items, the manufacturer's name and address must be shown on the Commercial Invoice. 

If a company name appears on the shipping or customs documentation it is no longer considered a personal shipment. This also applies to shipments that are addressed to or from an individual c/o their company name and address.

Please note that Kinder chocolate eggs are prohibited from import into the U.S.

Importations Into the Rest of the World

In addition to the general requirements, please check the specific requirements for the destination country.

Prohibited Items*

The following items are prohibited from being shipped via FedEx Express International Services:

  • Perishable foodstuffs and any food item requiring temperature control
  • Alcoholic beverage shipments from an individual to an individual
  • Tobacco shipments from an individual to an individual

For more information on shipping restrictions, please call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

*For a complete list of prohibited items, see the restrictions section of the Terms and Conditions in the FedEx Service Guide.

All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example:

  • At FedEx Express, the Global Operations Control Centre manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employs staff meteorologists who can accurately predict weather changes.
  • At FedEx Ground, web-based software is used to monitor weather conditions and road closings. With this information at hand, the FedEx Ground team can make quick decisions about changing the routes of trucks and trailers when and where necessary.

No. You can use your own packaging materials. FedEx Express provides some shipping materials for FedEx Express® shipments that are available at no extra charge. Please note that FedEx Express® packaging cannot be used to ship FedEx Ground packages. FedEx Ground depends on shippers to tender their packages packed and ready to be shipped. 
Learn More ►

In addition to ordering FedEx Express®; supplies online, you may also visit any  FedEx Ship Centre or FedEx Authorized ShipCentre® location to obtain supplies, at no extra charge. To find the location nearest you, click on the Ship menu and then select Find FedEx® Locations or call FedEx®Customer Service at 1.800.GoFedEx 1.800.463.3339.

To help get your shipment safely to its destination in the same condition it was sent, please review the following tips on how to pack.

  1. CUSHION IT 
    Choose cushioning of appropriate density and thickness, and use enough to fill all void spaces in your shipping container.

  2. BOX IT. 
    Select an appropriate container that is large enough to accommodate the proper thickness of cushioning material.

  3. SEAL IT 
    Apply at least three strips of packaging tape to the top and bottom sides of the container using the H taping method.

  4. LABEL IT 
    Place the shipping label with the recipient's full address on the most visible side of the container away from any folds or seams.

You have several options:

  1. If your package is already on its way, you can conveniently redirect it to a FedEx retail location for pickup.*
  2. You can set your delivery preferences for your future home deliveries with FedEx Delivery Manager (e.g., request to have your packages held at a FedEx retail location for pickup, left on your doorstep, etc.). Click here to learn more or sign up.
  3. If you miss your chance to redirect your package, don’t worry. If you’re not home for a delivery and we can’t leave your package, you will receive a door tag which gives you the reason and the next steps to get it. Click here to learn more about door tags.
  4. You can also reroute the delivery of your package from one street address to another in the same city/province. A fee may apply depending on the new delivery address. A reroute is a request to change the original delivery address and the shipper’s authorization may be required.

 *This option may not be available for all shipments.

The shipper of your package may require a signature on your package, which means that it won’t be left without an in-person signature. Generally, the shipper will require a signature because of the package value and to protect your merchandise. In some instances, a signature may be required by someone at the delivery address who is 19 years or older and government-issued photo identification will be required.

If you won’t be available at the time of delivery, your shipment may be eligible for another delivery attempt before it’s held at a FedEx location for five business days, and then returned to the shipper.

Please contact the shipper of your package to locate your tracking number. Once you have your tracking number, you can track your package and manage your delivery options.

If your package is already on its way, please contact a FedEx Customer Service representative to see whether the delivery instructions for your package can be modified. 

To add the buzzer code for your future home deliveries, please sign up for FedEx Delivery Manager and include your buzzer code in the additional instructions section. To learn more or sign up, please click here.

In this case you have several options:

One is to redirect your package to a FedEx location to get peace of mind that it will be safe until you pick it up.*

If you miss your chance to redirect your package don’t worry. If you’re not home for a delivery you will receive a door tag which will give you all the information you need to pick up the package from a secure FedEx location. Click here to learn more about door tags.

You can also reroute the delivery of your package from one street address to another in the same city/province for a fee. A reroute is a request to change the original delivery address and the shipper’s authorization may be required.

If you would like to return a package, the sender may have included a return shipping label in the package with instructions for return.

Please label your package with a return label and either drop it off at a FedEx location, or schedule a pickup.

Otherwise, you can create a shipping label online to return the package to the sender.

You should contact the party who initially sent the return label and customs documentation to you. If you received an online return label, you can reprint it along with the customs documentation for up to five days after you initially access them.

First, check to make sure that the shipper didn’t send you a link to the return label. You can also try to reach out to the shipper to get a return label.

Otherwise, you may create a shipping label online to return the package to the sender. Charges may apply.

If the original shipper provided you with an online return label and customs documentation, then making changes is simple:

  • Click the link to the online return label and customs documentation in the email you received from FedEx. 
  • Update the necessary information in the corresponding fields. 
  • View, save, or print the updated documents.

Pick up and Drop off

  • If you don’t have a regular-scheduled pickup then you can schedule a FedEx Express or FedEx Ground pickup for return shipments online at fedex.ca/pickup using a FedEx account number. 
  • If you don’t have an account, you can call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339
  • You can drop off your FedEx Express and FedEx Ground return shipments at a FedEx Ship Centre, FedEx Authorized ShipCentre, FedEx OnSite location or FedEx® Drop Box. 

To find the nearest drop-off location, visit fedex.ca/locations.

You do not need to have a FedEx account number to send a return shipment. You can call FedEx Customer Service to schedule a FedEx pickup with only a tracking number, or include the return shipment as part of your regular-scheduled pickup (if you have one). If you do not have a regular-scheduled pickup with FedEx, your return shipment can be dropped off at any FedEx® shipping location, or FedEx® Drop Box.

You should contact the original shipper and request that another return label be sent to you for the second shipment.

You should contact the party who initially sent the label and customs documentation to you and request a new print return label, or have them email you an editable return label and the customs documentation.