Holiday Information for Businesses
Give your customers a better delivery experience
With FedEx Delivery Manager, give your customers more flexibility and control over their residential deliveries.
Resume your regularly-scheduled pickups and/or deliveries
When you’re ready to resume your regularly-scheduled pickup and delivery services, just let us know by completing our simple online form.
Find a nearby
Ship, pick up and drop off your packages at one of over 1,000 locations across Canada.
Holiday Information for Personal Shipments and Deliveries
Receiving & Managing
We can help you manage your deliveries with ease and
Ship, Pick up &
Drop off Locations
Choose the location that fits your needs and schedule — with over 1,000 locations across Canada, there's always a location nearby.
Stay in the know about your shipment’s status from pickup to delivery via text, email and more.
Holiday Shipping Frequently Asked Questions (FAQs)
All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example:
- At FedEx Express, the Global Operations Control Centre manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employs staff meteorologists who can accurately predict weather changes.
- At FedEx Ground, web-based software is used to monitor weather conditions and road closings. With this information at hand, the FedEx Ground team can make quick decisions about changing the routes of trucks and trailers when and where necessary.
To help get your shipment safely to its destination in the same condition it was sent, please review the following tips on how to pack.
- CUSHION IT
Choose cushioning of appropriate density and thickness, and use enough to fill all void spaces in your shipping container.
- BOX IT.
Select an appropriate container that is large enough to accommodate the proper thickness of cushioning material.
- SEAL IT
Apply at least three strips of packaging tape to the top and bottom sides of the container using the H taping method.
- LABEL IT
Place the shipping label with the recipient's full address on the most visible side of the container away from any folds or seams.
In this case you have several options:
One is to redirect your package to a FedEx location to get peace of mind that it will be safe until you pick it up.*
If you miss your chance to redirect your package don’t worry. If you’re not home for a delivery you will receive a door tag which will give you all the information you need to pick up the package from a secure FedEx location. Click here to learn more about door tags.
You can also reroute the delivery of your package from one street address to another in the same city/province for a fee. A reroute is a request to change the original delivery address and the shipper’s authorization may be required.
You should contact the party who initially sent the label and customs documentation to you and request a new print return label, or have them email you an editable return label and the customs documentation.