Understanding the CBSA Assessment and Revenue Management (CARM) Initiative
What is CARM?
The CARM initiative will transform how the Canada Border Services Agency (CBSA) manages commercial goods being imported into Canada, including the collection of duties and taxes.
Release Dates & Features
How does it affect me?
The self-service CARM Client Portal (CCP) is changing how the commercial trade community will transact business with the CBSA. Commercial importers are required to take the necessary steps to continue to import goods into Canada in this next phase of CARM.
What do I need to do?
Depending on whether you are a FedEx Express or FedEx Trade Networks (FedEx Trade Networks may provide brokerage services for commercial goods imported using FedEx Ground and FedEx Freight) customer, the steps you need to take may differ. Please select the option that describes which FedEx services you currently use. If you use both FedEx Express and FedEx Trade Networks, you will need to complete the steps provided for both entities.
We will update steps here as new requirements for Release 2 are firmed up, so consider bookmarking this page!
Additional Information & Resources
Here are some of the key changes for Commercial Importers (resident and non-resident).
We’ve compiled some important information to help you prepare for the upcoming changes. All instructional videos have been provided by the Canada Border Services Agency.
Frequently Asked Questions
If you are a FedEx Express or FedEx Trade Networks customer, you can review the FAQs to find answers to your CARM-related questions. FedEx Trade Networks may also act as the broker for some FedEx Ground and FedEx Freight customers. For more FAQs, visit the CBSA CARM website.
Commercial importers will not be able to obtain the release of their imported goods with the CBSA and will be unable to request a customs broker to process the release on their behalf, starting in Release 2 (Spring 2022).
Contact the CBSA
For questions about CARM and for assistance in complying with the new CARM requirements, please contact the CBSA through the form below or call 1.800.461.9999.