CARM Support
We’re here to help, every step of the way
Select the service that applies to you
Contact a FedEx Expert
Whether you’re a FedEx Express or FedEx Logistics customer, our experts are here to assist you with your CBSA Assessment and Revenue Management (CARM) related questions.
FedEx Express
For general inquiries or help creating your CARM Client Portal (CCP) business account and approving our delegation of authority request, email CARM@fedex.com.
FedEx Logistics
Brokerage support services for CARM
FedEx Logistics offers optional fee-based services to help commercial importers navigate the CARM program. While importers can complete many steps in the CCP independently, these services are designed for businesses that prefer expert support to reduce errors, avoid delays, and stay compliant. Whether you're registering in the CCP, setting up account permissions and security, or reconciling your Statements of Account (SOAs), our team can support you every step of the way.
For questions or additional FedEx Logistics support, email FTNCARM@fedex.com. Fees may vary depending on the type of service.
A one-time service to guide importers through the initial registration process in the CBSA’s CCP.
Includes:
- Creating and securing your GCKey or Sign-In Partner credentials
- Logging into the CCP for the first time
- Claiming and linking your business number (BN)
- Verifying your legal entity information
A one-time service to guide importers through the initial registration process in the CBSA's CCP.
Includes:
- Creating and securing your GCKey or Sign-In Partner credentials
- Logging into the CCP for the first time
- Claiming and linking your business number (BN)
- Verifying your legal entity information
Ongoing assistance to help you stay aligned with CBSA billing and avoid or correct costly errors. This includes:
- Reviewing Daily Notices (DNs) and SOAs issued by CBSA.
- Matching them against the importer’s internal records.
- Identifying discrepancies (e.g., missed payments, late postings, interest charges).
- Advising on resolution or reallocation actions.
- Supporting audit readiness and improved CBSA record-keeping compliance.
Contact the CBSA
For questions about CARM and assistance in complying with the new CARM requirements, please contact the CBSA.
Please select a method to contact the CBSA.
If your inquiry is time-sensitive, please contact the CBSA by phone.
1-800-461-9999 (toll-free in Canada and the US)
This automated telephone service provides information in English and French on CBSA programs, services and initiatives through recorded scripts. For CARM support, select your preferred language then press 2.
Live agents are available:
Monday to Friday from 7 am to 5 pm ET (closed on federal statutory holidays and weekends)
TTY (for those with hearing or speech impairments)
1-866-335-3237
Outside Canada and the US (long distance charges apply)
1-204-983-3500
1-506-636-5064
For additional information, please visit the CBSA’s CARM client support page.
Contact a FedEx Expert
Whether you are a FedEx Express or FedEx Logistics customer, our experts are here to assist you with your CARM-related questions.
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FedEx Express customers
For general inquiries:Â
Email clearancehelpline@fedex.com
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For support with creating your CCP business account and approving our delegation of authority request, schedule a one-on-one call through email:Â
Email CARMPROFILE@corp.ds.fedex.com
FedEx Logistics customers
For general inquiries and one-on-one assistance:Â
Email FTNCARM@fedex.com
Contact the CBSA
For questions about CARM and assistance in complying with the new CARM requirements, please contact the CBSA through the form below or call 1.800.461.9999.
FedEx Express customers
For general inquiries:
Email clearancehelpline@fedex.com
FedEx Express customers
For help with CCP business account creation and Delegation of Authority, schedule a one-on-one call: Email CARMPROFILE@corp.ds.fedex.com
FedEx Logistics customers
For general inquiries and one-on-one assistance:Â
Email FTNCARM@fedex.com