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Small Business Holiday Season Survival Guide

Small Business Holiday Season Survival Guide

What should you do to get ready for this unprecedented holiday season?

As we look to the fast-approaching holiday season, things are going to get busy. Managing the increase in demand for products can be challenging even for the most well-oiled business machines, so we’ve prepared a Small Business Survival Guide to help you navigate the holiday season. 

The holiday season presents unique challenges and while you can’t plan for all of them, there are a few you can anticipate and address early on. We’re talking about things like inventory forecasting and staffing needs. If you’re a small, but mighty team, consider whether temporary staffing might be a good fit. An extra pair of hands means extra time for you to focus on your business.

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Plan, plan and plan some more.

The holiday season presents unique challenges and while you can’t plan for all of them, there are a few you can anticipate and address early on. We’re talking about things like inventory forecasting and staffing needs. If you’re a small, but mighty team, consider whether temporary staffing might be a good fit. An extra pair of hands means extra time for you to focus on your business.

Setting expectations around expected delivery should be a critical piece of your customer service strategy. Make sure your customers understand the shipping options available, including the last days to ship and help them stay connected to your business by providing frequent updates via email or social media.

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Talk transparently about expected delivery.

Setting expectations around expected delivery should be a critical piece of your customer service strategy. Make sure your customers understand the shipping options available, including the last days to ship and help them stay connected to your business by providing frequent updates via email or social media.

If you haven’t already, place an order to ensure you have enough boxes and packaging materials to ship your goods. We’ve put together some simple tips and guidelines to help you pack like a pro, so your products arrive in your customers’ hands safely and on schedule.

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Stock up on shipping supplies.

If you haven’t already, place an order to ensure you have enough boxes and packaging materials to ship your goods. We’ve put together some simple tips and guidelines to help you pack like a pro, so your products arrive in your customers’ hands safely and on schedule.

Improve your business’ return experience to increase conversions while building loyalty. See how FedEx® Return Solutions can help make returns easy for you and your customers. Convenient drop-off points and next-level technology are just the beginning.

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Prepare for returns.

Improve your business’ return experience to increase conversions while building loyalty. See how FedEx® Return Solutions can help make returns easy for you and your customers. Convenient drop-off points and next-level technology are just the beginning.

The most wonderful time of the year can also be the most stressful. Your customers' emotions — and expectations — may be running high, so stay focused on providing outstanding customer service and look for opportunities to personalize interactions.

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Level up your customer service.

The most wonderful time of the year can also be the most stressful. Your customers' emotions — and expectations — may be running high, so stay focused on providing outstanding customer service and look for opportunities to personalize interactions.

Whether you’re shipping locally, across the country or around the world, we can help. Here’s how:

  • International shipping doesn’t have to be complicated. Whether you are shipping internationally for the first time or consider yourself an expert, FedEx® International Shipping Assist makes it easy to find the information you need to complete your customs export documentation faster. Let’s get started.

  • Increase customer satisfaction and loyalty with FedEx® Delivery Manager (For Business). This e-commerce solution helps create a better delivery experience for your customers by providing timely notifications and flexible delivery options.* It also helps your business save time and money by reducing the number of customer calls and shipment returns. It’s a win-win situation. Get more info.

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Let FedEx be your ‘little helper’.

Whether you’re shipping locally, across the country or around the world, we can help. Here’s how:

  • International shipping doesn’t have to be complicated. Whether you are shipping internationally for the first time or consider yourself an expert, FedEx® International Shipping Assist makes it easy to find the information you need to complete your customs export documentation faster. Let’s get started.

  • Increase customer satisfaction and loyalty with FedEx® Delivery Manager (For Business). This e-commerce solution helps create a better delivery experience for your customers by providing timely notifications and flexible delivery options.* It also helps your business save time and money by reducing the number of customer calls and shipment returns. It’s a win-win situation. Get more info.

Stay organized by setting a schedule for yourself (and your team) that allows for flexibility in case unexpected needs present themselves. But most importantly, make time for yourself and your team.

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Carve out moments to relax.

Stay organized by setting a schedule for yourself (and your team) that allows for flexibility in case unexpected needs present themselves. But most importantly, make time for yourself and your team.

Visit our Small Business Centre for more information on our shipping solutions to support you as you navigate these unprecedented times.