See proof of your delivery
Peace of mind delivered right to your doorstep.
A snap & map of your delivery
Digital doorstep delivery solutions
Picture proof of delivery attempts*
Picture proof of the completed delivery*
GPS static map view with coordinates of delivery**
Enhance your productivity
Reduce follow-up calls from customers, and track deliveries more efficiently.
Instill customer confidence
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Give your customers peace of mind with photo proof of delivery. |
Did you know?
FedEx is one of the first international carriers to provide picture proof of delivery without requiring an account or log in for U.S. and Canadian residential shipments released without a signature. All you need to do is track your shipment or enable tracking alerts.
Missed delivery? It happens.
When a customer’s package can’t be left—like when a signature is required—you’ll see photo proof on your tracking page showing when and where we tried to deliver.*
From first click to final delivery, show customers you care
For shipments marked as ‘delivered’, we provide proof of delivery options designed to boost customer confidence and enhance the delivery experience.
Picture proof of delivery
You and your customers can see a picture of the delivery when it’s left at the door. It’s available for FedEx residential deliveries that don’t require a signature.*
GPS proof of delivery
FedEx account holders can access a static map and GPS coordinates showing the location where their customers' FedEx residential package was marked as delivered.**
Steps to view picture and GPS proof of delivery
To view picture proof of delivery (if available):
- Visit the FedEx tracking page and enter your tracking number
- View the picture proof of your final delivery online.
To view GPS proof of delivery:
- Log in to your account using the FedEx User ID and password associated with the shipment.
- Visit the FedEx tracking page and enter your tracking number.
- Click on “GPS delivery location” under delivery status to see a static map view and GPS coordinates of where the shipment was delivered.
To view picture and GPS proof of delivery:
- Log in using your FedEx User ID and password.
- Select a tracking number to view the picture proof of your final delivery.
- Select ‘Edit Columns’ and add the ‘GPS Delivery Location’ column to your shipment list. You’ll see a clickable icon for each shipment that has GPS proof of delivery available.
- Click the location pin icon in the “GPS delivery location” column to see a static map view and GPS coordinates of where the shipment was marked as delivered.
Still can’t find your delivery?
You can report a missing or misdelivered package directly from your tracking page.
FedEx account owners get more
New to FedEx? Save up to 45% for the first six months*** on your FedEx shipping. Plus get access to proof of delivery through advanced tracking with your account.
Frequently asked questions
Nope. It’s free. And it’s easy - you don’t have to enrol in a program or log in to see the photo of your delivery. You can simply enter your tracking number.
Picture proof of delivery is supported in over 50 countries and territories worldwide. GPS proof of delivery is currently only available in Canada and the US.
If the picture proof of delivery for your package is showing the wrong delivery location and it was marked as delivered, please follow these steps:
- Locate and enter your tracking ID.
- Click ‘Report Missing Package’ (under the delivery status or proof of delivery picture, if provided).*
- Enter the original destination address when prompted.
- Provide your name, phone number, and email address (optional), then choose text or email and confirm we can contact you.
- Click ‘Submit’ for a case number, then ‘Done’. Please make note of your case number.
To check the status of your case, go to the Customer Support page.†
* Available within Canada, the US and select destination countries and territories where image capture is operationally supported.
** Available within Canada and the U.S. Please note that the location shown is based on the GPS coordinates where the package was scanned as delivered by the courier. The GPS coordinates might not pinpoint the exact location of your package.
*** Effective the date your FedEx account is created or enrolled in the program. Discounts based on list price (transportation charges only) and exclude surcharges, special handling fees, duties, taxes or other additional charges. For complete details, see the program Terms and Conditions.
† This option is not available for FedEx Freight shipments.
Visual proof, delivered.
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Photos show when and where we attempted or completed the delivery.* |
No sign in. No hassle.
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View your delivery photo using just your tracking number—no account needed. |
Confidence, built in.
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Get notifications and proof of delivery via the mobile app, text, or email. |
Track your packages with confidence
Photo confirmation, simplified.
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See confirmation through a photo taken at the time of delivery. All you need is your tracking number. |
Missed a delivery? It happens.
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When a package can’t be left—for example, if a signature is required—you’ll see photo proof on your tracking page showing when and where we tried to deliver.* |
Track smarter, on the go!
See photo proof, get delivery updates, and manage your packages—all in one place. Track smarter. It’s fast, easy, and free.
Still can’t find your delivery?
You can report a missing or misdelivered package directly from your tracking page.
* Available within Canada, the US and select destination countries and territories where image capture is operationally supported.