Receiving Deliveries

Receiving Deliveries

Receiving Deliveries

We're here to deliver convenience and ease. Discover the various options available for managing your deliveries.

We're here to deliver convenience and ease. Discover the various options available for managing your deliveries.

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Flexibility

Flexibility

Take control of your delivery experience by picking up your FedEx Express and FedEx Ground packages when it best fits your schedule.

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Convenience

Convenience

Discover the convenience of redirecting your packages to a participating FedEx retail location for pickup while they are still in transit.

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Security

Security

Enjoy peace of mind knowing your packages are in a safe and secure location rather than sitting unattended.

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How do I redirect my packages?

1

Enter your Tracking ID.

2

Locate and click Manage Delivery and then Hold at Location on the tracking results page.

3

Enter the original delivery address for authentication.

3

View and select from the list of available locations then click Submit.

It’s fast and easy to redirect packages at fedex.ca.


Manage Deliveries

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Request Package Status Updates

Request Package Status Updates

Text and email notifications will help you stay on top of your packages’ progress.

GET STATUS UPDATES

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Pick up Packages (ID Requirements)

Pick up Packages (ID Requirements)

Identification is required to help protect you from fraud and ensure your packages are properly released.

FIND OUT WHAT IS REQUIRED

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Browse Resources

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Understand Your Door Tag

Understand Your Door Tag

The FedEx Express® door tag provides you with instructions on how to get your package.

UNDERSTAND YOUR DOOR TAG

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Pay Duties & Taxes

Pay Duties & Taxes

You may not be expecting to pay duties and taxes, or you may have questions about the customs clearance process for your shipment, so here's some information and a few FAQs to help you.

PAY INVOICE NOW

LEARN MORE ABOUT DUTIES AND TAXES

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Receiving Packages (FAQ’s)

Review the FAQs to learn how to conveniently receive your packages

In this case you have several options:
One is to redirect your package to a FedEx location to get peace of mind that it will be safe until you pick it up.*

If you miss your chance to redirect your package don’t worry. If you’re not home for a delivery you will receive a door tag which will give you all the information you need to pick up the package from a secure FedEx location. Click here to learn more about door tags.

You can also reroute the delivery of your package from one street address to another in the same city/province for a fee. A reroute is a request to change the original delivery address and the shipper’s authorization may be required.

The shipper of your package may require a signature on your package, which means that it won’t be left without an in-person signature. Generally, the shipper will require a signature because of the package value and to protect your merchandise. In some instances, a signature may be required by someone at the delivery address who is 19 years or older and government-issued photo identification will be required.

If you won’t be available at the time of delivery, your shipment may be eligible for another delivery attempt before it’s held at a FedEx location for five business days, and then returned to the shipper.

Please contact the shipper of your package to locate your tracking number. Once you have your tracking number, you can track your package and manage your delivery options.

Returning Packages (FAQ’s)

Review the FAQs to learn how to conveniently return your packages

 If you would like to return a package, the sender may have included a return shipping label in the package with instructions for return.

Please label your package with a return label and either drop it off at a FedEx location, or schedule a pickup.

Otherwise, you can create a shipping label online to return the package to the sender.

You should contact the party who initially sent the return label and customs documentation to you. If you received an online return label, you can reprint it along with the customs documentation for up to five days after you initially access them.

First check to make sure that the shipper didn’t send you a link to the return label. You can also try to reach out to the shipper to get a return label.

Otherwise, you may create a shipping label online to return the package to the sender. Charges may apply.

If the original shipper provided you with an online return label and customs documentation, then making changes is simple:

  • Click the link to the online return label and customs documentation in the email you received from FedEx. 
  • Update the necessary information in the corresponding fields. 
  • View, save, or print the updated documents.

Pick up and Drop off

  • If you don’t have a regular-scheduled pickup then you can schedule a FedEx Express or FedEx Ground pickup for return shipments online at fedex.ca/pickup using a FedEx account number. 
  • If you don’t have an account, you can call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339
  • You can drop off your FedEx Express and FedEx Ground return shipments at a FedEx Ship Centre, FedEx Authorized ShipCentre, FedEx OnSite location or FedEx® Drop Box. 

To find the nearest drop-off location, visit fedex.ca/locations.

You do not need to have a FedEx account number to send a return shipment. You can call FedEx Customer Service to schedule a FedEx pickup with only a tracking number, or include the return shipment as part of your regular-scheduled pickup (if you have one). If you do not have a regular-scheduled pickup with FedEx, your return shipment can be dropped off at any FedEx® shipping location, or FedEx® Drop Box.

You should contact the original shipper and request that another return label be sent to you for the second shipment.

You should contact the party who initially sent the label and customs documentation to you and request a new print return label, or have them email you an editable return label and the customs documentation.

*This option may not be available for all shipments.