FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Delivery

When and where can I pick up my package?

If your package was redirected or held for pickup at a FedEx location or participating retail location like Walgreens or Dollar General, you should receive a notification via text, automated phone call, email, or door tag letting you know your package is ready for pickup. You’ll receive the text only if you’ve opted in to receive them from us. All automated phone calls are made in accordance with applicable federal and state laws. 

The location of your package depends on whether you requested that it be held at a specific location or if it was a missed delivery. If you submitted a hold at location request, your package will be at the location you specified in your request.

If you missed your delivery and your package was redirected, check the door tag left by our driver. You can use it to track your shipment through the following options: