Small business help and support

Account help or technology support

Choose one of the top tasks below or visit the account management page for a full list of online tools. For general support questions, ask our virtual assistant. For technology support call 1.877.339.2774. 

Get advice and rate quotes from a sales specialist

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I need a quote for shipping my product

To receive a rate quote, we recommend creating a free account before chatting with a sales specialist. Standard shipping discounts are listed below. Visit the Create Account page for a full list of benefits.  

  • Free and requires no contract 
  • Receive 30% off eligible FedEx Express® services
  • Receive 15% off eligible FedEx Ground® services
  • Incentives for shipping through My FedEx Rewards program                                                                                   

 

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I have questions for a sales expert

Use our sales chat to have a conversation with a real person about the services available to you and the cost to ship your product. Here are some of the ways our sales specialists can help via chat:                                                  

  • Analysis of your shipping behavior & recommendations
  • Product packaging review and information
  • Label creation solutions
  • Pricing quote for services and shipping (please create a free account first)

 

Chat is not available now. Regular chat hours are between 8 a.m. and 8 p.m. ET. When a sales specialist is immediately available to help you during these hours the Chat option will appear here.

Rather speak to someone on the phone?

Fill out this form and a sales consultant will call you in 1-2 business days.

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Small business learning resources

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From packaging to fulfillment and beyond, search by topic to find insights from peers and advice from experts on your small business challenges and opportunities.

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More businesses than ever are utilizing e-commerce sales strategies to thrive. Get guidance and support for your e-commerce business.

woman in home office

From packaging to printed materials, search by topic to find insights from peers and advice from experts on your small business challenges and opportunities.

Visit small business center
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More businesses than ever are utilizing e-commerce sales strategies to thrive. Get guidance and support for your e-commerce business.

Get e-commerce advice